Rehash something many people want to have a go

At the very least the sign of a concerned customer service department even if the outcome was not in my favour goes a long way to show you care about your customers concern. They could not be bothered, just put it in the too hard basket and send them to dealers that will show 'em and scare 'em

This kind of attitude where did it come from? certainly not the Germans or the Japanese.
 
For those playing at home this car is an 208 ep6 I would assume around 2013/14 and the part would have been the thermostat housing. The part was replaced by a dealer that lapsed in its agreement as a dealer ( but still charged full tilt for service (capped price) and I assume fraudulently used a genuine service stamp) and at odds with what most dealers in the same situation ( that I also have been personally involved in) failed to inform customers of this change.Then diagnosed and replaced the part. At a charge of 1500 the part was not kept. The poster then approached PAA with a request. This was then rejected out of hand due to a non dealer doing the job.
Also I make note when he originally had the problem and posted here or on Facebook and this Satan worshiper dealer mechanic suggested he could approach PAA or find the part much cheaper elsewhere his response was to hard to busy.
 
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What an interesting discussion. Here is my 2 kronor worth.

If DMC is right, and whenever isn´t he, whilst this part is ´´non moving´´, it is a complex high pressure plastic part. It expands, it contracts, like the rest of the engine.

Even is they have 1 part in a 1000 fail early, and they make a million of this model, that is still 1000 early failures.

I had a high pressure fuel pump fail on a 6yo 207GT at 55k km. I just had the water pump replaced on a 6yo 208 at 70 000km. Early, yes.

Know what I did? Suck it up. Cost of ownership. In an ideal world, if handled differently, there may have been a different outcome for you, but you can´t go back and change it. All you can do is rant and rave about it.

Point taken, but I will not be foregoing my French car involvement because of it.
 
It isn't a non-moving part. Turn the picture around and you will see the thermostat valve.
 
It isn't a non-moving part. Turn the picture around and you will see the thermostat valve.
Its not one of those cases where the whole housing needs a change when thermostat fails...?
Its a common design these days... a bit wasteful imo but if that's the case... I d definitely view it as an "active" component even though it is static in nature... so yeah... a moving part ..

Cheers

Dino
 
I am not sure what outcome the OP wants. If it is an acknowledgement by PSA that the part is faulty, well, then what? The only thing I imagine you would want then is a refund for the cost of replacing it. That is not likely, so I can't understand the persistence with it here. If you wanted to vent, I get it, and you've had it. I am not totally unsympathetic: My 308 T9 depresses me with its potentially expensive issues.
 
The following needs to be addressed:

What sort of commercial convoluted arrangements PSA have with their so called 'authorised service centres' should not inconvenience customers or result in a disadvantage to customers.
Whenever Peugeot official website tell the public, it must stand behind what it tells 100% without exception, no excuses oh we no longer this we no longer that... if that was the case and then you changed on them - give customers plenty of notice- a transition period and recognise and acknowledge customers did follow advice provided by the official website - no oh we changed owners importers hence we no longer care what the previous entity have put in place - this is poor management and poor customer relationship building - unless this is a company that does not give 2 toss of maintaining and keeping good customer relations
When making changes to the way you do business don't keep it a secret let customers know ahead give them a heads up explain how this may or may not disadvantage customers provide some examples how this could be the case
give the customer the benefit of the doubt after all, they did spent tens of thousands of dollars to end up with a complaint to you
Listen to customers - you may learn a thing or 2 about building success - don't write them off because it did not fit in the box - think outside the square.
Solve problems, not delegate problems, don't be rhetorical don't pass the problem back to the customer.
Find out before you judge
No customers are looking for a freebie, after all they have spent tens of thousands of dollars to end up putting this complaint
Not every customer is out for $$$$ many just want to understand why and how - help them understand not help them open wallets
Acknowledge that there is mistrust of dealerships - this is a widely accepted norm - no surprises here - what are you going to do about it? continue to project that negativity?
Always put spending more money as a last resort - not the first choice - for the customer - show evidence you really tried present options
Show you give a damn about your customers provide evidence of this. Throwing the book and putting the customer to stand trial is not a good start.
A little professional courtesy and goodwill goes a long way to promote your brand Throwing the book and putting customers on trial with 40 questions will only bring misery.

That is all essentially. It's not rocket science a huge conglomerate with the sort of deep pockets they carry, it's not at all a lot to ask. With the recent merger with Chrysler/Fiat the pocket just got even deeper - even less of a ask for the above.

unless of course the intention was never a long term plan for this market with intentions to fold and leave this market altogether. In that case then it is normal behaviour to conduct Spanish inquisitions ala forced visits to the dealer - don't care , who gives a damn we're leaving this market anyways

 
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Mate, at the risk of stating the bleeding obvious, you’re in repeat mode and your grievance hasn’t progressed since page 1.
Let it go. Move on.
 
The water box is very much a working mechanical part, and your garage is NOT an authorised Peugeot service centre and hasn't been for some time.
 
it does not negate the fact that it was an authorised Peugeot Service Centre - at the very least we know we are dealing with Peugeot specialists here why? becauser peugeot said so themselves! Now denying they ever said so? How so? It cannot be that because of this commercial arrangement that dissolve the relationship, HQ took a men in black pen and shimmer to the staff there and then now there you go - you have been taking your car to the Zoo the whole time.

So if Myers had carried Country Road clothes at one stage and not anymore because of commercial reasons, can the staff who were trained in the country road product line swear they lost memory of what Country Road is?

This dissolvment of the relationship is all a commercial decision meaning dollars$$$$ nothing to do with knowledge expertise experience in the Peugeot product line why? Because Peugeot themselves said so when they were sleeping in bed together. And boy have they slept together for so many years!

So just because they no longer sleep together because it suits Peugeot - blame the customer?
'NOT an authorised Peugeot service centre and hasn't been for some time.' - I would argue the time they were an authorised Peugeot Service centre is far longer than the time they had not been , at the time I raised the issue to HQ.

You cannot just remove names of authorised service centres on a whim and then not expect some consequences because you were the one who told customers to go there when they bought their car new from you. (Peugeot website)

If these people (at the service centre I went from day zero) were so incompetent that you have to second guess them by a dealer at the customer expense why then in the first place you told your customers to go there? Why?

so by their own shadow concede they do not trust the diagnosis at the service cente that they want me to pay for a second diagnosis at a dealer, this was a diagnosis at a Peugeot recommended service centre from their website from day zero, meaning the whole time they have been asking me to go to an incompetent service centre when I bought my car? which is which? You cannot cherry pick to suit you - so if you say the service centre I went to cannot be trusted it has to be double check by a dealer why did you put them in your list of authorised service centere for quite some time as I understand it. And if they were competent and you do not deny you told me to go there then why are you wanting the customer to spend extra to a dealer?

you can't have it both ways - when thing were rosy between you and the service centre you tell the customer to go there and when you decided it was commercially not viable between the 2 of you you blame the customer for going to the same place you told the customer to go to. The service centre you named in the list of authorised service centre can only be one of two - incompetent or competent use it when ever it suits you Inchcap whatever rotten fish.
wtf?
Take some responsibility

every one of us have to take responsibilty for our action so does Peugeot Inchcap whatever rotten fish that stinks from the top
 
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The following needs to be addressed:

What sort of commercial convoluted arrangements PSA have with their so called 'authorised service centres' should not inconvenience customers or result in a disadvantage to customers.
Whenever Peugeot official website tell the public, it must stand behind what it tells 100% without exception, no excuses oh we no longer this we no longer that... if that was the case and then you changed on them - give customers plenty of notice- a transition period and recognise and acknowledge customers did follow advice provided by the official website - no oh we changed owners importers hence we no longer care what the previous entity have put in place - this is poor management and poor customer relationship building - unless this is a company that does not give 2 toss of maintaining and keeping good customer relations
When making changes to the way you do business don't keep it a secret let customers know ahead give them a heads up explain how this may or may not disadvantage customers provide some examples how this could be the case

Palo - there is quite possibly some fault on the side of your dealer/service centre. They should have informed you that they were no longer an authorised dealer, and Inchcape should have written to you to inform you as well. Here is how things played out for me with Citroen...

The dealer from whom I had purchased a number of new Citroens over many years contacted me to advise that as part of a dealer rationalisation being undertaken by PCA (Peugeot Citroen Australia), they would cease being authorised dealer in a few months. They informed me that they could continue to service our two Citroens but that they would not be able to perform any warranty work after the cut-off date in a few months. We did have a warranty issue so the repair was scheduled and done before the cut-off date.

Separately, PCA/Inchcape wrote to me to inform me of the change and referred me to another dealer. I wrote back and advised that I did not want to go to another dealer and wished to remain with the dealer that sold me the cars. They wrote back to say that I was welcome to continue getting my cars serviced by the original dealer but that any warranty work could only be done by an authorised dealer in future.

As it happened, one of our cars received a recall notice some months later and we had to get the work done at another dealer. That's another story and there is a long thread about it here in the forums with all the excruciating details so I won't expand on that here.

Nonetheless, I received early warning from both the dealer and from PCA/Inchcape about the impending change. I am sure they would have done the same for any Peugeot dealers, so it's possible that your dealer failed to inform you. And you should have received a letter directly from PCA/Inchcape unless you purchased the vehicle second-hand and you are not on their database.
 
I bought mine new from a dealer no they did no such thing like they did for you. However the list of authorised service centre for Peugeot - not all of them are dealers , like my one, is a strictly stand alone service /repair place that Puegeot thesmselves reommended on their website when I bought my car new and I purposely chose them as they are both recommended on Peugeot website and it not a dealer. All was going fine and still is, and I have not made a single warranty claim ever - what a wonderful run HQ have had - no liability whatsoever.
The irony is had I waited a few weeks later to purchse my car the warranty would have been way longer as they want to sell clearance cars. As it turns out, there was just a little incident during the first 6 months- the car just stopped in the gas station.. , it was towed to some dealer it was also a long weekend so I was inconvenienced greatly I think the battery died for sitting in the sun so long waiting to be sold... somehow that battery may have died after I took possession of the car. They of course admit nothing saying no fault was found despite CEL light came on and the car just stops with windshield moving on its own. They must have swapped my battery and put another in as no fault found - that was the only warranty issue.
Since that was the only thing they ever had to do for me, I'd say they have a very good run.

Fast forward post warranty, coolant issues. I then found out there were many coolant issues with the 208 line so it's not as if they are not aware of it. I have always been to the same service centre since day zero and I saw no need to change as the service centre is on Peugeot list of recommended place to go (in retrospect and to put it into context). They did no such thing like you accomodating me. By the time their relationship was over I had already become a regular customer at the service centre. So how is it that suddenly I am the culprit in this matter?

Why should I suddenly have to fork out money for them to double check and duplicate the work at my expense because they no longer have a business relationship with someone they had before and I followed their advice. Why should I bear the consequence of taking their (Peugeot themselves) advice in the first place.

Why did they now think the place which they told me to go to before is now completely incompetent that their work needs to be check and duplicated- at my expense
 
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I bought mine new from a dealer no they did no such thing like they did for you. However the list of authorised service centre for Peugeot - not all of them are dealers , like my one, is a strictly stand alone service /repair place that Puegeot thesmselves reommended on their website when I bought my car new and I purposely chose them as they are both recommended on Peugeot website and it not a dealer. All was going fine and still is, and I have not made a single warranty claim ever - what a wonderful run HQ have had - no liability whatsoever.
The irony is had I waited a few weeks later to purchse my car the warranty would have been way longer as they want to sell clearance cars. As it turns out, ther was just a little incident during the first 6 months- the car just stopped in the gas station.. , it was towed within the first 6 months I think the battery died for sitting in teh sun so long waiting to be sold... somehow that battery may have died. They of course admit nothing saying no fault was found despite CEL light came on and the car just stops with windshield moving on its own. They must have swapped my battery and put it as no fault found - that was the only warranty issue.

Fast forward post warranty, coolant issues. I then found out there were many coolant issues with the 208 line so it's not as if they are not aware of it. I have always been to the same service centre since day zero and I saw no need to change as the servicce centre is on Peugeot list of recommended place to go. They did no such thing like you accomodating me. By the time their relationship was over I had already become a regular customer at the service centre. So how is it that suddenly I am the culprit in this matter?

Why should I suddenly have to fork out money for them to double check the work and duplicate at my expense because they no longer have a business relationship with someone they had before and I followed their advice. Why should I bear the consequence of taking their (Peugeot themselves) advice in the first place.

Why did they now think the place which they told me to go to before is now completely incompetent that their work needs to be check and duplicated- at my expense

My dealer was also an authorised service centre and was listed on the Citroen website, but after they ceased being an authorised dealer and service centre, their name was removed from the website. While I wasn't happy with the decision by PCA to rationalise their network, it was their business decision to make, they informed me and they provided alternative dealers/service centres that I could go to.

No-one is saying you are the culprit. It just seems that you were not informed either by PCA or the service centre of the change. It is strange that you missed both communications and that's regrettable. Perhaps you could make a claim for reimbursement on the basis that they did not inform you of the change.

Other than that, all I can say is that we know you are very unhappy and frustrated but there's nothing anyone here can do to put this right. You either have to continue communicating with PCA for a resolution or consider a legal approach if you think it's worthwhile. I would just suggest that allowing it to consume so much time and energy for too long isn't worth it for your health and happiness.
 
The matter happened in April last year and I have since wrote off the money I spent in May 2020 but I do not like the tone of their email response

While we are glad to hear that your vehicle was repaired, we are not in a position to assist as an authorized Peugeot Dealership did not get the opportunity to diagnose your vehicle.

The tone of this email is inappropriate for my circumstances and had they bothered to analyse the situation carefully they would have known they sent me a very patronising response. In any other iindustries the staff who sent patronising emails to customers would have been sacked I am sure PCA would have promoted this idiot
going by the culture of the no care attitude towards customer and one who have never made any warranty claims ever. Even that is not good enough for them, you need to be son of God for them to move their arse.
 
The matter happened in April last year and I have since wrote off the money I spent in May 2020 but I do not like the tone of their email response

While we are glad to hear that your vehicle was repaired, we are not in a position to assist as an authorized Peugeot Dealership did not get the opportunity to diagnose your vehicle.

The tone of this email is inappropriate for my circumstances and had they bothered to analyse the situation carefully they would have known they sent me a very patronising response.

I understand, but think that all you can do at this point is make the case to them that they did not inform you that your service centre was no longer authorised.
 
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