if you read carefully and try to be subjective and not dreamed of those worthless freebies Peugeot promised you like keyrings and stickers - you might just see the facts through the Peugeot smoke screen
Rehash something many people want to have a go
- Thread starter Palo Verde
- Start date
I just want to know what this mysterious super secret part is...
Oh... the rant, justified or not...? Its very generic now that I think about it... you could just as easily swap Peugeot for Mercedes or Ford or Mazda or... no peugeot specific model details?
Cheers
Dino
Oh... the rant, justified or not...? Its very generic now that I think about it... you could just as easily swap Peugeot for Mercedes or Ford or Mazda or... no peugeot specific model details?
Cheers
Dino
I not only agree, I concur. No model specified, no part described.
Now I do not care one way or the other in this debate, but OP you have to know that not giving all the information comes across as weakening your side of the argument. You have clearly been selective in your detail, and it shows.
Now I do not care one way or the other in this debate, but OP you have to know that not giving all the information comes across as weakening your side of the argument. You have clearly been selective in your detail, and it shows.
I think I have worked out the garage - in the eastern suburbs.
When we talk of Peugeot in this context we don't mean PSA from France. The local business is Peugeot Automobiles Australia, and when I looked, it is a registered business name of Inchcape European Automotive Pty Ltd located at Baulkham Hills. There are 12 other names registered to that company.
When Inchcape commenced distribution, and acquired the right to use the business name, they did not continue a string of the previous importer's dealers and authorised service places. This forum is full of complaints about it (even Continental Motors, the most successful Cit dealer, was not wanted).
The simple fact is that Peugeot Automobiles Australia (aka Inchcape) does not know your garage business, whatever its history with the other company may be. The stamps in your book are the other company's. It would appear PAA doesn't want to know it, and that's that.
Think about the number of other new Peugeot and Citroen owners in Sydney who are in the same position after the company changes. It would be most of us. It happens with other makes at times too.
When we talk of Peugeot in this context we don't mean PSA from France. The local business is Peugeot Automobiles Australia, and when I looked, it is a registered business name of Inchcape European Automotive Pty Ltd located at Baulkham Hills. There are 12 other names registered to that company.
When Inchcape commenced distribution, and acquired the right to use the business name, they did not continue a string of the previous importer's dealers and authorised service places. This forum is full of complaints about it (even Continental Motors, the most successful Cit dealer, was not wanted).
The simple fact is that Peugeot Automobiles Australia (aka Inchcape) does not know your garage business, whatever its history with the other company may be. The stamps in your book are the other company's. It would appear PAA doesn't want to know it, and that's that.
Think about the number of other new Peugeot and Citroen owners in Sydney who are in the same position after the company changes. It would be most of us. It happens with other makes at times too.
I really hope that you guys see by viewing this post how hard it is out there in dealership world 
my retirement at 42 seems to have been a good call.
my retirement at 42 seems to have been a good call.
Yes, this was the situation for me with Citroen. PCA/Inchcape sent a letter advising the dealer network change, and when a problem arose with my vehicle requiring warranty work, the dealer informed me that they could no longer do it. I had to go to an authorised dealer for the warranty work. And that was a story in itself - a botched repair and a long delay, so while it should have been clear to the OP that his old dealer couldn't do warranty work, I do feel for him because Inchcape's performance in general has been terrible.
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That’s why I still spend a lot of time help my good customers still some of these people have been with me since the eurotech days over 20 years ago and why any customer with a half decent attitude would always get 100% of any goodwill available and sometimes slight of hand when it wasn’t.
Now you know what I mean when I said this company has got a history of not putting customers' best interest at heart. They could not give you 2 rats eyes.
As they say a rotten fish stinks from the head. Whether it is PSA or Inchcap whatever it stinks from the top to the bottom. I can see so many members have heard of the attitude of this company that apparently pass themselves off as the Goddess of Peugeot in Australia is a waste of oxygen. Enuff said I am glad I am vindicated.
As they say a rotten fish stinks from the head. Whether it is PSA or Inchcap whatever it stinks from the top to the bottom. I can see so many members have heard of the attitude of this company that apparently pass themselves off as the Goddess of Peugeot in Australia is a waste of oxygen. Enuff said I am glad I am vindicated.
Never have I come across such a irresponsible and could not be bothered with customers' business let alone customers that had spent tens of thousands dollars with them - well all you people who have money that stinks - throw it somewhere else.
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If you told us what the part was and details like repair cost and how far out of warranty people may be able to come to an informed opinion on the matter. I believe no owners were left without warranty support even though they may have lost their selling dealer. In Hamilton when the dealer closed arrangements were made with the Toyota dealer to provide authorised service to those vehicles still under warranty. The importing company changed hands, it is not well regarded but parts and service continue to be provided for your vehicle so what's the complaint. Did it need a $17000 engine replacement (Nissan) or $27000 gearbox (Amarok) not long out of warranty? Have a look on Whirlpool and see some of the car service complaints out there. Jeep has attained legendary status replacing past champions like Camira.
NCAT? It had better be serious, lawyering up isn't cheap. Here's a Jeep case (the dealer lost) - https://www.caselaw.nsw.gov.au/decision/5d1ac710e4b02a5a800c2167
well my case is like donuts and I was not even asking for any costs or consequential loss of this and that I only want them to explain with a proper investigation why a particular part failed so soon. I never even contemplated like this Jeep case where they wanted a penthouse with 2 walk in closet and already I am treated like some welfare recipient.
When pursuing things like that surely the action taken shall commensurate with the outcome desired.
I think with such a shabby track record in not valuing their customers over such a negligible cost taken into context of such a huge conglomerate, I think it is telling of what sort of organisation this is.
Once again a rotten fish stinks from the head.
When pursuing things like that surely the action taken shall commensurate with the outcome desired.
I think with such a shabby track record in not valuing their customers over such a negligible cost taken into context of such a huge conglomerate, I think it is telling of what sort of organisation this is.
Once again a rotten fish stinks from the head.
So we can summarize your case as failure of a mystery part out of warranty and replaced / repaired outside of the authorised dealer network and you wish to have an explanation from the company for reason of failure. As PSA delivers millions of cars to customers each year they cannot address each minor failure but they do ensure the vehicles are covered by their manufacturers warranty and are confident their appointed agents will carry out all necessary repairs. From your description you are outside any warranty obligation that Peugeot Australia has to you. Any mechanic can look at your failed mystery part and give an opinion as to why it failed. But feel free to write to write to PSA in France, it may eventually bring a reply although I doubt it. In the meantime your bagging of Peugeot is beginning to wear a little thin.
absolutely not the fact that the brand had exchanged hands from entity to entity does not mean the new entity that took over wash their hands clean that they have no need to know what or why previous entity in charge of the brand had given a particular advice to customers pre exchange of hands. It is simply irresponsible to then patronise customers who have bought the car whilst it was under previous entity and then pretend all advice given out by previous entity to be curry gravy.
still regardless it is still poor customer service and not having the best interest of the customer at the core of their values. More like a transport legal firm. Throwing the book at customers as if they were the ones to be blamed, as if the customer is standing trial.
I would imagine as you put it millions of cars are delivered by this conglomerate how is it that this is a common occurrence if the product was of such a high quality I daresay this would then be a very rare occurrence like a solar eclipse and if it was such a rare occurrence what is the problem of getting to the bottom of isolated rare concerns? By your own shadow concede it appears they do get a lot of complaints in proportion to the millions they deliver so it has become such a common occurrence they have to shut the gate to any shred of concerns by throwing the book like a law firm would.
Bear in mind that they did authorised the service centre I went to from day zero, this is no fly by night place. It is a legitimate European car specialists with lots of years of experience and no less than what the dealers would charge - but that's beside the point the point being it was a place of service condoned by {Peugeot website until they secretly removed the name.) because of whatever commercial decisions they made which then disadvantage the customer all without giving a shred of thought to what actually happened here did not happen by coincidence out of so many garages why on earth did I end up there if not for the advice given by Peugeot themselves?
And then suddenly because it suits them commercially, they blamed the customer after they secretly removed the very place they put in the website condoning customers to go to and want the customer to spend more money then they have already spent at the very place they advised the customer to go to by paying another visit to somewhere else just because it suits them.
pay no attention to what suits the customer it has to suit the brand if it does not suit them then it's no go too hard basket. I would suggest that is an unbalance of power. It is not a level playing field when all the odds are in favour of the brand, not the customer.
I would imagine as you put it millions of cars are delivered by this conglomerate how is it that this is a common occurrence if the product was of such a high quality I daresay this would then be a very rare occurrence like a solar eclipse and if it was such a rare occurrence what is the problem of getting to the bottom of isolated rare concerns? By your own shadow concede it appears they do get a lot of complaints in proportion to the millions they deliver so it has become such a common occurrence they have to shut the gate to any shred of concerns by throwing the book like a law firm would.
Bear in mind that they did authorised the service centre I went to from day zero, this is no fly by night place. It is a legitimate European car specialists with lots of years of experience and no less than what the dealers would charge - but that's beside the point the point being it was a place of service condoned by {Peugeot website until they secretly removed the name.) because of whatever commercial decisions they made which then disadvantage the customer all without giving a shred of thought to what actually happened here did not happen by coincidence out of so many garages why on earth did I end up there if not for the advice given by Peugeot themselves?
And then suddenly because it suits them commercially, they blamed the customer after they secretly removed the very place they put in the website condoning customers to go to and want the customer to spend more money then they have already spent at the very place they advised the customer to go to by paying another visit to somewhere else just because it suits them.
pay no attention to what suits the customer it has to suit the brand if it does not suit them then it's no go too hard basket. I would suggest that is an unbalance of power. It is not a level playing field when all the odds are in favour of the brand, not the customer.
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I see no evidence of poor quality or service but a case that has no substance in fact. You are what is called in law a vexatious litigant and simply want to complain. Car dealers and mechanics deal with some odd people but I've never heard of a car with mystery parts before.
From a practical point of view I can’t see how an assessment even could be made after having the unnamed non moving part removed from the vehicle when there may have been other contributing factors leading to the failure.
(response to RH) what nonsense are you talking about. No one here is asking for any sort of compensation which is the definition of a vexatious litigant, and to qualify to be lumped in that basket, the onus is on you to show I have pulled this before many times, truth is all my previous cars I have no issues like this so this is something new for me as well. This does not qualify as vindictive or vexatious as you passed value judgement over someone you know nothing from a bar of soap - you are judgemental.
all of this is documented in my invoice so no hokey pokey here