Totally 100% agree, unfortunately 'flame wars' erupt as a keyboard is unable to impart the non-verbal cues and tone of voice to guide what emphasis is used on which syllables of the sentences as written by Tony and then Russell seeing red as he read the same sentence with an emphasis on different syllables. A phone call between them and it's all sorted.I reckon if the people in this thread were at a party we would get along like a house on fire with our shared interest.
I did a lot of international support in the early days of emails and had to tailor and increase the adjectives and length of my responses to reduce misinterpretation. When a flame war still did erupt I would make phone contact and attempt to clear the air, and it was always down to different syllables being emphasised.
And hopefully these ramblings will continue unabated.