I wrote a thread on how my 2002 Renault Clio Privlege had an transmission oil leak a couple of weeks back. My cars warranty ran out at the end of June and is now what 3 months over it. Well this is the phrase you get after it finishes " Out of warranty is out of warranty" Well after taking the car down to the Renault Service Centre they said that the leak wasn't their problem (the car was always serviced there and this problem was never picked up) and it was a "Retail Problem." Now this baffles me as to what a Retail problem is any idea's? Any how we got into contact with Renault Australia and they said that if they got a report on what was wrong with the car they might come to the party under good will. Well a few days later I tried to book the car into the service centre to have the car looked at again. They say its not their problem it would cost too much labour to find exactly where the problem is because the gearbox needs to be taken apart, the service manager rings Renault to say that its not a manufacters problem its a Retail problem, I have no idea what this is still. Renault rings me back to tell me that its not there problem anymore its a retail problem. During the conversations with Renault they have said that they don't always fix every warranty claim, but the stupid person there who i was speaking to said during the conversation that we should have got an extended warranty and then an there they've contradicted themselves saying they dont warrant everything but they would have if i had an extended warranty, its just ridiculas, she didnt have much to say after that. NRMA have said they definately would have repaired it under warranty and a leak this early in the car life is not common.
I guess why I'm so furious is that I just picked up on the problem recently and no strings can be pulled to have the problem fixed just ourside of warranty and the other thing is Tynan's Motors estimated it would cost between $1600-$2000 to repair, not that ill give them the money to fix it. Ill continue to try and get a better answer from Renault as why this cant be done but so much for customer satisfaction.