I'll be at Richards Tyrepower this morning - I'll ask them about ages of what they sell out of interest.I can tell you've been here a long time.
Customers don't mean shit these days. Big business don't care.
Have you seen how much push and shove it takes to get something done even when it's a legitimate public concern like say the source of foods we eat? And even then all we get is some lame statement such as "90% Australian made". Don't say nuffin' 'bout what exact part of the making is the 10% or where was that "made".
I am willing to bet a full set of brand new Contisportcontact 5 SUV tyres in any size you choose the business in question is in fact only a website cleverly set up where people order and when the customer pays they take their cut and send an electronic message to the respective manufacturer to place the order and specify the delivery address and the payment probably goes out at the end of the month, again automatically. Such a business needs one employee who is most likely the owner of the business. Who might be in London or Tel Aviv or Guadalcanal for all we know. What do you think he cares about his customers?
And I haven't seen the tyres in stock elsewhere. In fact I wouldn't be surprised if I tried to order and they told me that in fact they can't get the tyres. It happens way too often and sometimes they tell you after they take your money and then they give you a gift voucher, so in reality they took your money and tied you to their shop. Because by law you're not automatically entitled to a refund. Can take months before you convince them you are if you do actually manage to and then more time to actually get your money back. Wasting your time and draining your energy is a tactic I would guess works 90% of the time otherwise they wouldn't do it.
That is what it is like to be a customer today at least in Oz.
I do however harbour illusions that if I pay with money well within its use by date I expect services and products likewise.
I shot an email to the guy explaining that I am willing to take the risk if they accept I return the tyres if they are more than 6 months old. We'll see what they say. Meanwhile I'll try to ring Continental and see what they can tell me.