Ad Blue system failure on 2015 C4 Grand Picasso - 12k repair quote

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Tadpole
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Hi Everyone,
Having an ad blue/urea system failure issue on 2015 Citroen C4 Grand Picasso. The dealership is quoting 12k for repairs - including replacing the entire ad blue system (tank and injectors). Car is out of warranty and done 130ks. Have lodged a claim with Citroen but wondered if anyone else has had this issue and what the outcome was. Citroen stuffing me around a fair bit even though European forums seems to indicate this is a known problem. Any advice?
 
Just had the tank replaced on our 308 under warranty. I had thought the retail was approx $4K so I'm surprised to hear you've been quoted $12K. Was that for the gold plate version ?

Our 308 is 2017 manufacture where this issue was supposedly resolved......talk of water based Urea solution being added to a tank where components are constructed from mild steel ?

Do you have the distance countdown timer running ? We had this kick in, in our 308, and since they couldn't replace the tank immediately we had to have the countdown timer reset to give us another 1500km's.

Cheers

Justin
 
$12K for a urea reservoir in isolation is way, way over the odds, so there must be some confusion about what was quoted for. If you added in a few other likely Picasso jobs, you could get to $12K, so what is that supposed to include? The injector and heated pipe cost a few hundred each and it doesn't take days to replace them. The NOx sensor sometimes fails and that's about a thousand. It would be unlikely that more than one component has failed at once.
 
Report from dealership -

New fuel tank , both injectors, clean up DPF, DPF regeneration and counter reset, fill urea tank and retest. $4500
If urea tank and particle filter are required, extra $7700
 
Go to a different dealer we said. They won't (potentially) try and scalp you so much we said.

You won't need a new DPF - yours has been working fine. The replacement tank, and fitting should come in at less than $4K.

But certainly persue the current course of action through Citroen for a 'fit for use' claim.

Cheers

Justin
 
Thanks everyone, other than this big issue it’s been very reliable and hugely economical on fuel - I will pursue the consumer law angle and if that gets me nowhere, I was going to take it to Essendon prestige for a second opinion anyway - thanks again
 
Any mechanic running an inspection station would be unwise to be involved.
 
liquidhandwash said:
A selfish twat produces cars that only do 130k before needing a $12k repair.
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The only reassuring aspect is that it's not isolated to Citroen / Peugeot.

Have a look at that site and you can see they provide the same service to multiple manufacturers vehicles.

Cheers

Justin
 
An environmental historian Mark Foster concluded that “fully one-third of the total environmental damage caused by automobiles occurred before they were sold and driven” (Melosi, 2010). It was estimated that creating a car produces 29 tons of waste and 1,207 million cubic yards of polluted air. This comes from extracting the necessary materials in order to create a car which includes, iron ore, copper, lead, and much more to make the glass, steel, aluminum, and plastics.
If cars are scraped at 130k that one-third figure would be significantly higher, closer to two-thirds or more, a well-maintained car should be capable of 500k or more, without having to be scraped. I had an 86 corolla that had done 600k and was still going well after I sold it. I've seen au falcon taxis with 1.3millon kms.
I agree that clean engines are great for the environment.... but not at the expense of the environment...
 
I just had an AdBlue tank replaced on a 2015 Grand Picasso.

Cost me about $2500, which was the cost of the (new) tank plus labour. - the part is expensive, but not that expensive? This was through a French specialist mechanic. I had also contacted our (only) local Citroen dealer, and was getting a quote over $4000 for the same.

Take it somewhere else.

I don't know about the diagnosis - I'm not a mechanic. But it strikes me as unlikely that the fuel tank, both injectors, the DPF filter, the ad blue tank, and the particle filter have all failed simultaneously.

If I can get a brand new Urea tank fitted for c$2500, and your people are quoting you $7,700 for a Urea tank and a particle filter - you are being ripped off and need to go elsewhere. A particle filter is not $5,200 - unless you're fitting it to the International Space Station, perhaps.

Where are you based? I'm sure people on this forum can make recommendations. If you're in SA I can make recommendations.

EDIT: "It is a known problem" - there is a specific known problem with the AdBlue tanks in the Picassos (and in some other cars); but it is not the only possible problem.

In my humble opinion, AdBlue is in retrospect an awful solution to a problem, and these systems seem stupidly over-engineered and prone to failure. My next car will be petrol (or even better electric).

But I do love my Grand Picasso, so no hard feelings. Just expensive feelings. But not as expensive as yours, it seems...
 
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And from your quote - how much are they charging per litre for the AdBlue itself to refill the tank? That'll be a clear sign of rip-off too... the number of times I've seen an outrageous price per litre.... if they're marking that up ridiculously, you can bet the rest is fanciful nonsense too.
 
tonyfelix said:
And from your quote - how much are they charging per litre for the AdBlue itself to refill the tank? That'll be a clear sign of rip-off too... the number of times I've seen an outrageous price per litre.... if they're marking that up ridiculously, you can bet the rest is fanciful nonsense too.
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Yep 100% seen this exact thing on quotes crazy
 
look on ebay, you can get a new tank for around 1500 landed
find an experienced mechanic to fit it

Now i'm scared to replace our lovely comfortable, reliable c5 with a picasso; so many posts about very costly adblue issues - which, as dcm has mentioned before, adblue tank/system issues are common to all all brands, its not just the picasso's & psa cars

adblue certainly seems to be problematic
 
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