RT4 Problems
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Thread: RT4 Problems

  1. #1
    Tadpole
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    Default RT4 Problems

    Has any one else had RT4 problems with the 407 model dated 2007?

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  2. #2
    Fellow Frogger! Meggsy's Avatar
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    what issues are you having poor radio reception etc please describe
    Cheers ian
    Meggsy
    Current - 4007HDi
    Had - 407 HDI 406 SV 404, 504, 505 GR and STI. 405 GR ( carbie version) STI, MI16
    And an Austin 1800
    Learnt to drive in 203 Convertible and a 403 SW

  3. #3
    Tadpole
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    Default RT 4 freezes up

    Vehicle is a late 2007 std HDI 407 ...Have had Peugeot look at unit and they tell me it is faulty but cannot tell my what it is ...they say only solution is new unit and have quoted me $9985 to replace ...yes that's right $9985 ...car was just 4/5 months out of warranty when problem notified but they have finally come back and declined any assistance whatsoever in the matter.
    Firstly wondering if this is a common problem and if anyone knows any solution that might help.

  4. #4
    Fellow Frogger! 908HDI's Avatar
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    Quote Originally Posted by higgins View Post
    they say only solution is new unit and have quoted me $9985 to replace ...yes that's right $9985 ...
    Are you serious ?? Is it made from gold ?

    Sorry but the dealer is taking the .....

    Do you have the full colour navigation ? When you say it freezes / jams in which mode [ navigation, radio, cd, telephone ] ? Or does it just freeze in any mode after some time ?

  5. #5
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    Default Rt4

    No not gold just French ..could not believe it as priced after market product does the same stuff max $2000 but now Peugeot tell me putting in after market could cause other problems ...Peugeot attitude to simply say bad luck as you are just out of warranty is hard to swallow
    Anyway the unit is frozen everymorning and turns on seemingly when car heats up but is unreliable and does not always do this ...when it does start it works perfectly with full colour nav etc etc .but when off nothing works at all just get logo on screen
    Some threads on European forums suggest it is a hard drive problem but Peugeot just tell me the unit has a problem and can not identify ...wonder if the hard drive can be replaced?
    Appreciate any advice I can get on this as Peugeot certainly seem not to want to or be able to help.

  6. #6
    Fellow Frogger! 908HDI's Avatar
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    To say that other aftermarket equipment will cause problems is nonsense.

    Yes there have been a few issues on the RT4 with full navigation just after 3 years. However, there are a few things you can try before giving up on the RT4.

    1] Check connections / wiring at the back. Both on the RT4 and the screen.

    2] Reset the system. You can do this by disconnecting the battery for a while.

    5] The RT4 is made by Clarion. Give them a call to see what they can do. http://www.clarion.com/au/en/top.html Tel: 03 8558 1115

    6] Being a 2007 model you are running 7.11 software. You should try installing 8.11. Peugeot could do this for you but by the sounds of it you need to find a friendly dealer who's priority is to help and resolve the issue as opposed to not caring and trying to rip you off. I suggest you call the main dealerships in Sydney and Melbourne to see what they suggest.

    Regan Motors in Melbourne is Australia's oldest Pug dealer and should know a lot more than a franchise stealer here. They probably have a lot more experience with this and may be able to suggest what to do.

    Which stealer have you been dealing with ? City Peugeot or Zupps ?

    I am not kidding when I say that recently when I spoke to a salesperson at Zupps he had no idea about Peugeot models, any spec or even recent history. My last service was performed by a complete moron who overfilled the oil and every other fluid level. Usless would be too kind a word. So I sympathise with you.

    Good luck and keep us posted.

  7. #7
    Tadpole
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    Default

    thanks will try these things and keep you posted

  8. #8
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    Default By the way

    Peugeot Australia have been involved but have said they can do nothing ...not even offer any friendly advice ...not great customer relationship skills ????

  9. #9
    Fellow Frogger! 908HDI's Avatar
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    Looks like the only two options in that case are see what Clarion can do and when all else has failed talk to a computer hardware shop / specialist.

    Just remember that if the computer hardware specialist can fix it you'll still need to upload the latest software. Clarion can do both but the question is if they see this as customer help or hassle.....

    I would also send an email to Peuegot in France stating the problems and lack of help from Local dealers and Peugeot Australia for a car that is just outside the warranty period. This system is an integral part of the car and an expensive option that should not fail in such a short period of time. What do they suggest....

    We certianly have a long way to go with customer service in this country.

  10. #10
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    Thanks ..I have emailed France a couple of days ago but no response as yet ...have also emailed Peugeot Australia again with some queries but also no response yet
    took your advice and have emailed details to clarion htis AM so hopefully they may assist
    Agree totally with you re this being integral part of car and should not fail after this time but in Peugeot response it was a case of bad luck no assistance ... is this how they treat all their owners.. if so they will soon loose credibilty as a quality supplier i think

  11. #11
    Tadpole
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    since when was peugeot known as a quality supplier??? hahaha

    mate the reason they wont give you any goodwill warranty is because the unit is so expensive which means it costs them money. that is why there is a thing called FACTORY WARRANTY.................................. the dealer isnt trying to rip you off. thats just the price what they buy the part at plus a little bit for themselves because theres no point in giving it to you at their price. but remember- its not the service department that sets the price of parts!!! this is what most of you guys on here fail to understand.

    as for putting in an aftermarket setup, dont bother. it only makes things worse. to anyone who thinks otherwise, youre kidding yourself.

    now that ive stirred the pot a little, lets see the backlash! yeeewwww!!!!

  12. #12
    Fellow Frogger! jurgen_s's Avatar
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    start by reinitialising the RT4

    so how to do it?

    first of all you need to take it out of the dash board withOUT pulling the cable out (so it has to be powered by the car)

    put the latest firm ware CD in it (I think it is the 8.11)

    start the car (very important because you do not want the car to get into battery economy mode when doing the install)

    turn the RT4 upside down and push the two little white buttons and keep them pushed for several seconds!

    the RT4 now has to boot from the CD

    wait for several minutes and do not stop the engine

    when the reinstall is ready, see if everything works fine

    if everything is OK, put the RT4 back in the dash board.


    If this fails, than it is your hard disk that is probably the problem. I think it is a toshiba 80 GB hard disk. See if you can buy a new one (look on e-bay, they are hard to come by but cost only the fraction of the price of a new RT4) and redo the procedure above.

    Last edited by jurgen_s; 27th May 2011 at 06:12 PM.
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  13. #13
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    To PUG 85 ...you sound just like Peugeot ...totally unhelpful

    To Jurgen_s thank you for your advice ... most appreciated and will get this done and see if it rectifies

  14. #14
    Fellow Frogger! 908HDI's Avatar
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    Quote Originally Posted by higgins View Post
    To PUG 85 ...you sound just like Peugeot ...totally unhelpful
    My thoughts exactly

    Great info and picture from Jurgen. Hope this works for you but i have a feeling its the hard drive....

  15. #15
    Fellow Frogger! jurgen_s's Avatar
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    I only did a translation of the stuff I could find on the french peugeot forum

    www.forum-peugeot.com

    A lots of great stuff that you can find there if you can read french
    addo likes this.
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  16. #16
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    Now we know who we can use for translating

  17. #17
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    hmmmmm i wouldnt say i was being unhelpful. realistic would be a better word.

    ive know cars only 1 month out of warranty and they get told the same as what youve been told. even if you had an extended warranty it wouldnt be covered.

    argue all you want mate but this is the harsh reality of peugeot ownership!

  18. #18
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    Quote Originally Posted by higgins View Post
    No not gold just French ..could not believe it as priced after market product does the same stuff max $2000 but now Peugeot tell me putting in after market could cause other problems ...Peugeot attitude to simply say bad luck as you are just out of warranty is hard to swallow
    Anyway the unit is frozen everymorning and turns on seemingly when car heats up but is unreliable and does not always do this ...when it does start it works perfectly with full colour nav etc etc .but when off nothing works at all just get logo on screen
    Some threads on European forums suggest it is a hard drive problem but Peugeot just tell me the unit has a problem and can not identify ...wonder if the hard drive can be replaced?
    Appreciate any advice I can get on this as Peugeot certainly seem not to want to or be able to help.
    I'm having a similar problem. RT4 is slow to start, usually when cold, so all we have is the Peugeot logo.

    Did you solve your problem and, if so, how?

    Cheers.

  19. #19
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    I'd replace it with the lesser rd4 or try and find a good used rt4. Failing that go aftermarket. You will have issues with the trip computer display plus front & rear reverse sensors may not work.

  20. #20
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    Just a comment on the earlier suggestion to the OP that the problem could be a failing hard-drive (I'm talking about computers in general here) - hard drives usually work best when cool, and exhibit problems (if failing) as they warm up. To recover data from a failing hard drive a trick that usually works is to keep it nice and cool (but dry of course) - eg sit it on an ice pack.

    Electronics on the other hand may well need to warm up before they work properly. Thus some old computers might need to be switched on and left for 10-15 minutes to warm up before they will boot successfully. I realize that hard drives also contain electronics, so my rule of thumb looks counter-intuitive, but in my experience the mechanical parts in hard drives fail much more frequently than the electronics. Now if the RT4 had a solid state drive I might have to rethink this...

    Cheers

    Alec

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