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Thread: A warning about Stealers shonky servicing

  1. #51
    Fellow Frogger! dmccurtayne's Avatar
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    Quote Originally Posted by robmac View Post
    I can say I'm extremely happy with the (non Peugeot) Dealer that did our service last Tuesday.

    -Loan car provided
    -Car washed inside and out
    - DSG firmware upgrade installed
    - Tyres Rotated
    - Air filter replaced
    - Oil and filter changed
    - remote batteries checked and replacedx2
    Car delivered back on time

    $250 all up as per capped service

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    The DSG firmware upgrade has made a big difference to low speed reversing/ maneuvering smoothness.

    For that kind of service I'll support them.
    I drove a Jetta this week after coming back from Vw for an update and yeah itís so much better in the stop starties in traffic.


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  2. #52
    Too many posts! JohnW's Avatar
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    Quote Originally Posted by robmac View Post
    I can say I'm extremely happy with the (non Peugeot) Dealer that did our service last Tuesday.

    -Loan car provided
    -Car washed inside and out
    - DSG firmware upgrade installed
    - Tyres Rotated
    - Air filter replaced
    - Oil and filter changed
    - remote batteries checked and replacedx2
    Car delivered back on time

    $250 all up as per capped service

    The DSG firmware upgrade has made a big difference to low speed reversing/ maneuvering smoothness.

    For that kind of service I'll support them.
    As you would! Wow.

    In my game (consulting engineering) that's called a "loss leader". It does them credit in gaining your (probably justified) confidence, as their bedside manner must have matched the value. I can't imagine they'd make much profit from that amount of work etc for $250, but capped price is capped price. I'm told the local A**i dealer charges $200/hour in their workshop.
    JohnW

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  3. #53
    1000+ Posts Kim Luck's Avatar
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    Shonky servicing or shonky cars? Buy a new Renault and don't worry about either.......��
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  4. #54
    1000+ Posts robmac's Avatar
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    Well it's in same family, dealer was the (newly opened) Skoda Richmond.

    Zagame previously handled Skoda service in Richmond. And I was equally happy with them.

    But I guess it is too demeaning to have Skodas next to Audi, Lotus, Morgan, Maserati, McLaren and Rolls Royce.

    IMO capped price service is real incentive to have dealer service. Along with 5 years roadside assist and 5 year unlimited km warranty.
    Mutual Respect is Contagious


  5. #55
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    The trade is probably on borrowed time, including the Repco/SCA/Autobarn/Brysonís etc.
    Increasingly cars are white goods and the battery and autonomy approaches fast.


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  6. #56
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    I repair my white goods when required, particularly fridges. Don't you?

  7. #57
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    Quote Originally Posted by robmac View Post
    ... IMO capped price service is real incentive to have dealer service. Along with 5 years roadside assist and 5 year unlimited km warranty.
    It can be, but check the fine print. Wait until you are asked to pay for items that are not covered by the cap at full list+. Does the roadside cover towing if the repair is not warrantable and what is excluded as the years roll on in that 5 year warranty. As we've discussed before, there are likely to be age and mileage limits in that 'limited' warranty affecting various components. Your consumer rights can trump these of course, but that's going to be the subject of opinion as to how long something should reasonably last in service.
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  8. #58
    1000+ Posts robmac's Avatar
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    Quote Originally Posted by David S View Post
    It can be, but check the fine print. Wait until you are asked to pay for items that are not covered by the cap at full list+. Does the roadside cover towing if the repair is not warrantable and what is excluded as the years roll on in that 5 year warranty. As we've discussed before, there are likely to be age and mileage limits in that 'limited' warranty affecting various components. Your consumer rights can trump these of course, but that's going to be the subject of opinion as to how long something should reasonably last in service.
    The "not covered items" are clearly stated , consumables and filters, but the 5 year warranty is an "extension of the 3 years manufacturer warranty" without distance limitations or the bs that goes with some others .

    The roadside service gets you back home and the car back to your nearest dealer. At which stage it comes under extended warranty.(or not, if the stoppage is due to wiper blades, brake pads, brake disks, lamps, pollen filters , air filters , wiper blades or other items considered consumable)

    Skoda are currently offering a very good deal on their warranty, better than most.

    And David please give me credit for having the intellect to do due diligence.
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  9. #59
    1000+ Posts Kim Luck's Avatar
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    And the proof of the pudding is in the eating....
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    Quote Originally Posted by seasink View Post
    I repair my white goods when required, particularly fridges. Don't you?
    I made a stainless steel spider arm for my 10-year old Bosch washing machine after the original aluminium spider arm corroded and broke - does that count?
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  11. #61
    1000+ Posts robmac's Avatar
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    Quote Originally Posted by Kim Luck View Post
    And the proof of the pudding is in the eating....
    As are most things in life.

    But having the eventualities noted in the vehicle's warranty statement is a good first step towards meeting stated obligations.

    And having the extended warranty backed by the manufacturer, stated "as an extension of the statutory warranty, with same conditions and unlimited distance" is better than having the the extension provided by a third party supplier, who imposes draconian conditions of the extra years of warranty past the the statutory time limit.

    I suggest you have read of sh!t that is in Citroen 7 year warranty before saying too much more.
    Mutual Respect is Contagious


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    Quote Originally Posted by seasink View Post
    I repair my white goods when required, particularly fridges. Don't you?
    Changed a control module on our Westinghouse because it kept running and freezing up. Simple job i admit.
    "We prefer to believe what we prefer to be true"
    Francis Bacon

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    Quote Originally Posted by dmccurtayne View Post
    Well because Iím wondering how many filters it should of had by now pretty basic question but I guess your narrative or obvious hate for dealers has little to do with facts I find it very hard to believe letís just say because you canít give detail Iíll assume itís a rhh diesel so that means by 60k at least 3 different times 3 mechanics have conspired to steal your fuel filter BULLSHIT .
    I am very sorry that the world is against you .




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    I don't remember accusing anybody of stealing, if I did then it was probably in jest and I'll retract it. But this filter issue is all to familiar from dealership workshops here in Queensland regardless of brand manufacturer. I expect better.
    See earlier rewritten post, that may make it clearer why.

  14. #64
    Fellow Frogger! dmccurtayne's Avatar
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    Charging you for something you donít get is stealing I have worked in 3 peugeot dealers and this is the attitude of 95 % of the guys they employ.


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    Quote Originally Posted by dmccurtayne View Post
    Charging you for something you don’t get is stealing I have worked in 3 peugeot dealers and this is the attitude of 95 % of the guys they employ.


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    Some of that also comes down to, Pay peanuts, get monkeys.
    Most service departments that I have looked at have a whole heap of apprentices that are disenchanted about their job because of crap pay.
    If you think about it, why would a young person even want to become a mechanic??? Hard work, dirty job and crap pay does not sound that enticing.


    Going back to the original topic.
    I have never bought a new car, but there is no way in hell I would take my 2nd hand cars to a dealer for a service.
    I have either being doing the work myself(OK my dad does it a lot of the time) or take the car to a mechanic who specialises in certain vehicles. This way I know it is done. And most private mechanic's that do crap work will be rubbished on the internet for doing so, so most won't.
    Dealers can just rely on people being scared about losing their warranty to keep people coming in with their new cars. The new one now seems to be if you service with the dealer you get another year of roadside assistance, which from what I can see, you pay for anyway as part of these capped price schemes.
    As a kid I remember my Dad catching out a now defunct Parramatta Suzuki dealership when he had a Swift Gti. He put nail polish on a lot of the joints and bolts they should have cracked open as part of the service. Only the oil and filter was touched. He roasted them.

  16. #66
    1000+ Posts Kim Luck's Avatar
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    Quote Originally Posted by LukeK_GT View Post
    Some of that also comes down to, Pay peanuts, get monkeys.
    Most service departments that I have looked at have a whole heap of apprentices that are disenchanted about their job because of crap pay.
    If you think about it, why would a young person even want to become a mechanic??? Hard work, dirty job and crap pay does not sound that enticing.


    Going back to the original topic.
    I have never bought a new car, but there is no way in hell I would take my 2nd hand cars to a dealer for a service.
    I have either being doing the work myself(OK my dad does it a lot of the time) or take the car to a mechanic who specialises in certain vehicles. This way I know it is done. And most private mechanic's that do crap work will be rubbished on the internet for doing so, so most won't.
    Dealers can just rely on people being scared about losing their warranty to keep people coming in with their new cars. The new one now seems to be if you service with the dealer you get another year of roadside assistance, which from what I can see, you pay for anyway as part of these capped price schemes.
    As a kid I remember my Dad catching out a now defunct Parramatta Suzuki dealership when he had a Swift Gti. He put nail polish on a lot of the joints and bolts they should have cracked open as part of the service. Only the oil and filter was touched. He roasted them.
    As one who has been fortunate enough to have acquired several new cars over the years, may I humbly suggest that you buy one yourself so that you may speak with experience on the subject....
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  17. #67
    1000+ Posts BIGRR's Avatar
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    I have owned 5 new cars.

    Only ever had 4 dealer services carried out though. (Sorry not that much experience.)

    The 15k km, first one carried out on my VW Transporter was a bit wishy-washy:
    I run different tyre pressures than recommended by VW, and they corrected 3 of them!
    I asked how they test the wipers "just switch them on for a short time", then I asked how come the windscreen was still covered in the dust that was on it from sitting in my garage! Very, very red face on customer service manager.
    Next the invoice came for the Fixed Price service $540, after a bit of an argument I googled up the official VW Australia site for them to show the service was $500, new invoice presented (and they did not really want me to keep the 1st one.(?))
    You should have seen all the work carried out at the 30k km service! Along with two small boxes of chocolates.

    2nd (and last) service on the then 7 year old 407 coupe, luck they are still alive:
    The dealer phoned to advise the battery required replacing, I knew it was on the way out, the price was good so had them do it.
    On arrival at home I noticed a small scratch on the front mudguard, I found a screw driver under the bonnet next to the + power connection and the cover had not been replaced.
    I phoned the dealer to point out the small scratch and the power connection cover. They told me that no one had been near or under the bonnet!
    I asked how they had changed the oil and filter and also asked if they had someone that worked there called Greg and if they wanted to send him up to see me "I would give him his name engraved Snap-on screwdriver!" (and you guessed which end first!) then hung up. I have not been back. I still have Greg's screw driver, good stuff Snap-on.

    Both dealers did manage to change the oil and filters though and I guess that is what you pay the $500 for. The chocolates and the screw driver were a nice touch.
    Last edited by BIGRR; 18th October 2017 at 04:05 PM. Reason: spelling
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  18. #68
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    Quote Originally Posted by Kim Luck View Post
    As one who has been fortunate enough to have acquired several new cars over the years, may I humbly suggest that you buy one yourself so that you may speak with experience on the subject....
    Smart people learn lessons from the mistakes of others.


    Jo
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  19. #69
    1000+ Posts Kim Luck's Avatar
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    In that case, dealerships being so terrible would have no business whatsoever and the manufacturers that support them would also be out of business. Having been in sales for many years I can assure you that many people have incredible expectations when it comes to simple things, mainly based on urban legend, whilst I know that others are often less than careful with the truth when it suits them to try and pull a swifty, like blaming an insurance claim on a collision by an unknown person/vehicle on a suburban street when in fact the damage was caused by backing into the Armco on the Phillip Island circuit at high speed. Whilst we can learn from others' experience, we can only learn from the truth.
    It's another lovely day! Again!

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    Quote Originally Posted by jo proffi View Post
    Smart people learn lessons from the mistakes of others.


    Jo
    Exactly.
    No need to repeat the mistakes of others.

  21. #71
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    Quote Originally Posted by Kim Luck View Post
    In that case, dealerships being so terrible would have no business whatsoever and the manufacturers that support them would also be out of business. Having been in sales for many years I can assure you that many people have incredible expectations when it comes to simple things, mainly based on urban legend, whilst I know that others are often less than careful with the truth when it suits them to try and pull a swifty, like blaming an insurance claim on a collision by an unknown person/vehicle on a suburban street when in fact the damage was caused by backing into the Armco on the Phillip Island circuit at high speed. Whilst we can learn from others' experience, we can only learn from the truth.
    So judging by your comments, I get the vibe that you are suggesting people on here are making up urban legends about their dealer servicing stories.
    Out of curiosity how has insurance come into this now??? Not a past or present insurance salesman now are ya???

  22. #72
    1000+ Posts robmac's Avatar
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    I'm just amazed with the number of dishonestly problems, poor service and other issue members seem to have experienced particularly with French car dealers.

    I have owned new cars from Toyota (x 3), Madza x1, Skoda x1 and have to say the dealers whilst a little expensive, have never failed to provide the service items listed on their invoice.

    As the saying goes:
    “It's unwise to pay too much, but it's worse to pay too little. When
    you pay too much, you lose a little money - that's all.... "

    John Ruskin

    For the record I've found Skoda to be most focused on customer service.
    Mutual Respect is Contagious


  23. #73
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    "I'm too poor to buy cheap things!" has application here.
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  24. #74
    1000+ Posts Kim Luck's Avatar
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    Quote Originally Posted by LukeK_GT View Post
    So judging by your comments, I get the vibe that you are suggesting people on here are making up urban legends about their dealer servicing stories.
    Out of curiosity how has insurance come into this now??? Not a past or present insurance salesman now are ya???
    Assuming you might have a problem with insurance salesmen, the story was told to illustrate the honesty that people I know personally lack when it suits them. For your and everyone else's information, between myself and my spouse we have owned ten brand new cars all of which have been serviced at the selling dealerships. All the services have been carried out according to the schedules, and we have never had our vehicles damaged during the process. The last four vehicles all exceeded 150,000 km and averaged 10 years of service. I'd venture to suggest that perhaps a lot of vehicles bought second hand have not received the same care and attention............
    It's another lovely day! Again!

  25. #75
    1000+ Posts jo proffi's Avatar
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    Quote Originally Posted by Kim Luck View Post
    ….. For your and everyone else's information, between myself and my spouse we have owned ten brand new cars all of which have been serviced at the selling dealerships. All the services have been carried out according to the schedules, and we have never had our vehicles damaged during the process. The last four vehicles all exceeded 150,000 km and averaged 10 years of service. I'd venture to suggest that perhaps a lot of vehicles bought second hand have not received the same care and attention............
    Great, That shows that the dealer you chose to service your car appears to do a good job.
    Worth coming back for.

    Obviously there are going to be workshops with high standards and ones with poor standards, and everything in between.
    You can't just dismiss peoples bad experience with dealers as lies because your relatively small sample group of service centres has been good.

    Unlike an insurance fraud, BigRR, myself and others who feel let down by the dealer experience have nothing to gain from expressing this veiw.
    I have actually been on the receiving end of threats of litigation from the now defunct Rick Damelion group based upon a review I made of a massive Cock-up on my brothers commercial van's registration.
    I removed it from AF to save AF any hassle, but was not at all worried because it was the truth the whole truth and nothing but the truth!!!!
    Apparently some dealers don't like that!!!


    Jo

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