Sorry to hear that. Must admit I haven't been to Universe Motors in a few years, and in the last conversations I had with him, Paul seemed to be more concerned with the state of his business than with the cars. I understand he's over in Abbotsford too, now, on Alexandra Parade(?), so I guess it's possible he's taken his eye off the ball, although I'm sure he wouldn't be happy to think someone else is sandbagging his reputation. You should maybe take it up with him directly, or (if you like) I'm more than happy to tell him that at least one of his customers (who of course won't be identified) feels that they've been dudded by his staff ... only not without your say-so, of course. I really only posted the details for purposes of completeness of the list, because (I must admit) I've never had any reason to find fault with his work. I accept that your experience is obviously different.