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Thread: Online Shopping

  1. #1
    Sense Pug307's Avatar
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    Online Shopping

    One of the things heralded about the internet was the ability to almost lead a life from home, we wouldn't need to get of the house to do things like shopping, etc. Online shopping is certainly growing, but I don't yet know anyone ordering their groceries from their LG internet fridge

    How do you feel about online shopping? Are you confident in purchasing online and if so, do you purchase online? If you don't purchase online - why? Is it because of security, a lack of familiarity, needing to pay for delivery, the fact you can't physically touch the product? In regards to the latter, I think that is one of the reasons why travel products have done so well online (coupled with the superior deals available online).

    What types of products do you like to purchase online? For products that you purchase online, do you sometimes go to a physical retailer and try the product yourself, before purchasing it online?

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    Are there any particular retailers that you like to deal with online? What makes them good?

    Given this is an online forum, I'd expect the comments to show a greater proportion of online shoppers than the general population. It's an interesting topic.

    Cheers,

    Justin

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  2. #2
    XTC
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    Things I have purchased online.

    Airline Tickets + Tours.
    Movie Tickets
    Theatre Tickets
    Event Tickets

    Car Parts/Accessories (small ones)
    DVD's (dozens)
    CD's (100's)
    Books (just a few)
    Hi-Fi Components
    Software (shareware and commercial)
    Computer Components (inc Palm)
    Computer Consumables (eg. Blank CD's)
    Stationery
    Digital Camera Accessories
    T-Shirts/Polo Tops
    Flowers
    Mobile Phone
    Wedding Presents (Online Gift registry orders)
    Hampers (Xmas and Picnic)
    Prints and Photo's
    Wine and Spirits.

    Collectibles
    Family History Records (from UK)

    I'm sure there is dozens more ..

    Touch wood only once was I stung (small amount) ... goods never got shipped - QLD company went "belly-up" - seems they never had the goods in the first place (according to Federal Police).

    - XTC206 -
    You're not fooling everyone, or did you forget? .......




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  3. #3
    Moderator Alan S's Avatar
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    We've bought books through Landlinks, computer gear through an on-line shop in Brisbane (prices so good my sons can't buy from their employers at cost price for the same money.)
    I buy most of my parts from Andyspares in the UK; fo no other reason than I can't afford to support our local guys I'm afraid. deal and my eldest son who does a lot of engine management work buys literally thousands of $$s worth through the likes of MoTec as well as a couple of others.
    However, there is no way in the World I would touch any ISP who insists on "card only" payment due to us, my siter-in-law and nephew all having our cards "raided" on a regular basis by two companies for phoney accounts to be paid for things other than ISP services. We had the money constantly reimbursed from the banks but they refused to stop any payments, the office of Fair Trading made it obvious they were "watching" them but to my knowledge didn't proceed with any charges.
    A Circus who cancelled a performance but then wouldn't answer calls or return money for a few months had a change of heart when contacted by a Journo mate of mine who told them he was doing a story on a scam & wanted a comment from them; funds were reimbursed the same afternoon, so show biz booking can also obviously be risky.

    Alan S
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  4. #4
    rek
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    I have no problem with online shopping, have done for a few things, even internationally.

    re: security, I'm wise enough to realise that sending credit card details over SSL-encrypted links is far better than through the post or telling someone over the phone, or even bricks-and-mortar stores that still use the carbon machines.

    My online shopping has been largely limited to consumables; computer and cycling stuff mainly. I'm a believer in traditional store/customer loyalty when it comes to buying 'big' items (and have reaped the rewards of it many times over.) Sometimes it's worth paying a little extra, to ensure you get quality support when you need it.

    I'd never go to a small shop type store and check things out/ask advice, and then buy online -- unless the store happens to be a big faceless superstore like Myer, etc. where the service is usually rubbish, and they won't notice my money anyway wink

    I don't however, trust auction sites like ebay as far as I can throw them -- UNLESS it's an item being sold by a company.

    The protection of being able to use a credit card is a big benefit; that way if anything bad happens, the VISA people can take care of it, instead of me having to do a Lt. Colombo impression
    Peter
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  5. #5
    Sense Pug307's Avatar
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    I've found the internet to be wonderful for using money, whether it be shopping, share trading or banking.

    Probably the main advantage I've found with internet delivered services occurs when you use the net to replace a service you previously requested via phone. The internet doesn't really close after 5PM for a start. It doesn't put you in a queue, generally doesn't annoy you with crappy music and attitude. Eg:

    * Banking, why bother waiting in a queue when you can just use internet banking. It's so easy to pay bills online.

    * Share trading - why wait for yonks on the phone, pay more for the trade and not have the ability to check on prices exactly when you want, not when there's someone available.

    * Buying tickets - it was much easier buying tickets to the Olympics online than waiting on the phone.

    Another good thing about the internet I've found in regards to air travel is that it can save you a lot of time if you have special requests. You can check what seats are available on online seating maps (on a 12 hour flight, choosing the right seat makes a world of difference).

    You can check booking class availability, very useful if you need to change flights or want to upgrade. When you purchase an airfare, your booking takes a seat out of a certain allocation of seats - the booking class. An example for a Qantas flight is below. 7 Red e deal seats left Wanna burn some frequent flyer points? Two seats left in Economy wink

    J4 D0 U0 Y9 B9 H9 K9 M9 L8 S9 V9 O8 Q9 N7 X2 E0
    So if you want to change your fare (provided it is a changeable fare), it's not an issue of whether there are seats left on the plane, rather whether there is a seat in the specific booking class you want (and in Economy you can have up to 10 or so). So now I seem to know H class inside out on Lufthansa Another good thing is, you can tell if the call centre agent is just telling you crap

    A quick search on the internet can give you an idea of what's a good price and what's not. More often than not, it's cheaper online too.

    Online, I've booked plane tickets, car hire, accommodation, events tickets, car parts, CDs, magazines. Never been stung fortunately.

    Admittedly, I haven't discovered eBay - I'm not game enough.

    Personally I prefer to use local retailers because they're a lot closer (eg. one of the main things that puts me off Amazon is the fact it's miles away, you have high shipping costs and long lead times if you don't pay a premium) and it's nice to support local businesses. Couldn't care less if an economist says that's inefficient

    Some of the good online retailers I've come across are Chaos Music (even after considering postage, they're still cheaper than places like JB, plus delivery to my door in two days is fine by me) and powerbulbs.co.uk (amazingly fast service from the UK, 3-4 days, an email confirming my order within minutes and a real emailed response to my enquiry within minutes). Haven't used Amazon yet, but the great thing about Amazon is they really have many more things that others don't have. There are certain books, CDs, etc that are almost impossible to find elsewhere.

    There are some things I'd prefer normal retailers for. I'd rather walk into my supermarket than order online. I'd still buy a car in person at a physical dealer, especially a used car.

    Cheers,

    Justin

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    I use eBay for buying old camera gear. There is absolutely nothing to fear if you adhere to a few rules. Never purchase from a new seller. Don't purchase from a seller with genuine negative feedback (as opposed to a dickhead having a whinge). And if the seller has all positive feedback, but limited numbers (say, less than 30 or so) do some investigation into the value of these items relative to what you're buying. For example, if I'm buying a $1000 lens, and the seller has sold 25 lens caps for under $5 with all positive feedback, then you don't bid. People can do this just to get a positive feedback history. Lastly, never go against these rules, or your instincts. I know two people who have bought literally thousands of items (yes, literally) and have been stung once each for low value items, where they didn't mind taking a risk.

    As an aside, I have eBay set up to email me when certain items come up for sale. It's a great system. However, some final prices can be ridiculous.

    Stuey


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  7. #7
    Fellow Frogger! 604 tragic's Avatar
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    I am addicted to eBay, I use services like PayPal so that I dont give my credit card number directly to vendors. In Austalia I will pay directly into a bank account if I feel comfortable about the deal.
    I also know the best & cheapest ways to send items from US to Aust (usually via USPS prepaid satchels air xpress). Most US ebay vendors wont know this and can send stuff the expensive way - if you dont alert them first.
    Things I have bought from eBay:
    car manuals
    CDs
    New Mercedes Soft top (genuine german cloth - made up in USA - saved $1000s!)
    Moped engine (Velo Solex)
    Mobile Phone batteries
    And NOT eBay - but over the WWW
    Moped tyres (Volo Solex from NZ)
    New Dinner Suit!!!! (from Sydney) - it was sooo cheap & looks a tad sharp [though wife says I look like a waiter in it ]. But hey; it fits OK!
    So many projects - so little time.

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    Well we all know I'm into online shopping....

    I've run an online store since 1999 I think it was, which changed my perception a great deal. I have much more trust in putting my credit card details into an online store than reading them out over the phone because I know that it's just a computer dealing with it, rather than some call centre/shop assistant. The banks use 128 bit security for their internet banking systems and they trust it, so why should I not trust it when I buy a few hundred dollars worth of something or other online.

    I do all my banking online. I buy computer consumables and stationery online. I book/buy tickets online, and I've bought car parts online from overseas. CDs, DVD's and books are ideal items to buy online as they're always the same wherever you buy them from. Waiting a day or two for delivery is fine. Bigger ticket items, I do tend to buy in a shop as I value the service, and I'm happy to pay slightly more. I don't like the idea of going to a shop to do my research and then buying online. That's just plain rude. For consumer items however, I'm happy to see online stores give a discount due to their lower overheads (it's what I do myself with my online store - discounts are in the order or 10-20%.

    I'm an avid eBayer - I've never had an issue, except with bidders not paying me. I seem to bid a bit too freely though, and bought myself a Pug 306 phone card (used) the other day. Ooops!

    My biggest gripes with online stores are lack of service, although I think this is improving. For that reason, my family and I pride ourselves with replying to requests and e-mails within minutes if we can, and always within a few hours.

    It seems to me like us Aussiefroggers are good at the online shopping 'thing' after seeing how many people have ordered shirts online Way to go.

    Derek

  9. #9
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    DeKa:
    I have much more trust in putting my credit card details into an online store than reading them out over the phone because I know that it's just a computer dealing with it, rather than some call centre/shop assistant. The banks use 128 bit security for their internet banking systems and they trust it, so why should I not trust it when I buy a few hundred dollars worth of something or other online.
    I don't really have any qualms with internet security. As I've pointed out to some in the more "conservative generation" in regards to internet banking - all those recent scams have involved people going to non bank sites and giving their details as a result of being careless - check the web address you're going to. It's not a result of someone hacking into the bank. If you're vigilant you shouldn't be burnt.

    If someone sends you an email randomly asking for your password, alarm bells ring in my head - firms just don't do that. They know what my password is, so why do they need me to "remind" them

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  10. #10
    rek
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    Pug307:
    I've found the internet to be wonderful for using money, whether it be shopping, share trading or banking.
    Ahh yes, Internet banking, how great is that? head_ban

    The last time I had to set foot in a bank was to apply for a car loan two years ago
    Peter
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  11. #11
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    I've been to the bank three times this year - to deposit cheques.

    I don't think the banks want us to visit them either, with the way their fees are structured.

    Peugeot 307 XS 1.6
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  12. #12
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    DeKa:
    I don't like the idea of going to a shop to do my research and then buying online. That's just plain rude.
    BTW, I agree

    But it's something we've been considering in marketing - I'm sure there are people out there who will do it.

    I'm sure Flight Centre is sick of the number of customers who come with travel.com.au quotes and ask to beat them. I've used travel.com.au and they've been fine, provided nothing goes wrong - then you do prefer having a proper agent. But their pricing is great (and share price is absolutely abysmal!) I don't know how they make money out of the cheap internet bookings, with the 5% discount the offer on domestic fares - with the red eDeals, you can't be making any money once you take 5% off.

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  13. #13
    Moderator Alan S's Avatar
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    Pug307:
    [QB
    It's not a result of someone hacking into the bank. If you're vigilant you shouldn't be burnt.

    If someone sends you an email randomly asking for your password, alarm bells ring in my head - firms just don't do that. They know what my password is, so why do they need me to "remind" them :confused [/QB]
    Justin,

    You've got me wondering about this statement; why would anyone need your password?
    When purchasing over the 'net I've only ever been asked number & date of expiry & NEVER the password. This is why when these ISPs tried to rip us off, they could just dip into it whenever they felt like it.
    I was always of the opinion that (as with the Trading Post) that once you've given any trader your details that they should get confirmation of payment & then destroy the information. Apparently this isn't so, as a result any unethical trader has unstoppable access to your finances at any time in the future; in one case with us, 5 months after we stopped dealing with them!! mallet .
    If they had to get a password or confirmation number it would stop a lot of this scamming that now goes on, this is why I wondered if your card company was using a different system.

    Alan S
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  14. #14
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    The comment in regards to passwords was actually in reference to the internet banking systems offered by the banks - to logon to your account, you need your username and password.

    Some online retailers require that you register with them and have an account with a password, but many simply require you punch in your credit card number and expiry. I haven't had any problems with using credit cards online.

    In regards to using credit cards online, I've never been asked for a PIN online for the credit card - when you get your receipt back, it just says in the signature section "Internet Sale". The problems of misuse are really no different to someone taking your credit card number on the phone and going on a spending spree.

    In your situation, I'd rather use a credit card than a direct debit from a bank account. You can dispute credit card charges somewhat more easily than money taken from your account.

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    604 tragic:
    I also know the best & cheapest ways to send items from US to Aust (usually via USPS prepaid satchels air xpress). Most US ebay vendors wont know this and can send stuff the expensive way - if you dont alert them first.
    Tragic, I tried to buy a set of professional Japanese cross point jeweller's screwdrivers from Micro Tools in the USA. The heads are specific to camera repair, not Phillips head, BTW. The drivers were US$12, but the bloody scammers wanted US$25 to mail them! eek! For info. these things are the same size as those el-cheapo sets you see in any hardware store, but ten times as good. One thing the Yanks can do is make some good tools. Needless to say, I didn't go ahead with it.

    Any suggestions? Would your method above be cheaper? By the way, Aussie Post quoted me around AU$8 insured, air mail, the other way, when I compared their charges the next day!

    Stuey


    2003 PEUGEOT 206 GTi

  16. #16
    Fellow Frogger! 604 tragic's Avatar
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    Originally Posted by STUEY
    Any suggestions? Would your method above be cheaper? By the way, Aussie Post quoted me around AU$8 insured, air mail, the other way, when I compared their charges the next day!

    Stuey
    Stuey
    For sending smallish articles from USA to Australia you cannot get a better price than United States Postal service(USPS) FLAT RATE envelopes and boxes - maximum weight is 4lb
    Price envelope = usd$5; box = usd$9

    Global Priority Flat Rate Envelope Cardboard

    Dimensions: 12.5 x 9.25 inches (item ep15A)

    Look up Global Priority on <a href="http://www.usps.com" target="_blank">www.usps.com</a> and make sure you find the Flat Rate envelopes & boxes; the original quote you got to send the tools to AUS was the minimum Global Priority cost NOT using the Flat rate box/envelope. Like I said - you have to tell them how to do it!!!

    And if the item is worth it, I always pay the little extra for internet tracking. The envelope's progress is posted on the net as it gets through every stage from there to here. Very impressive service.

    Good luck - Tragic

    <img src="http://http://shop.usps.com/images/ep15a_d.jpg" alt=" - " />
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  17. #17
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    Thanks for that!

    Stu


    2003 PEUGEOT 206 GTi

  18. #18
    XTC
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    Find a helpful friend .... I get stuff sent to friend of mine in the US .. he forwards it on (making sure they are packaged right). I either send goods back - or a buy something in the US with my credit card. It all balances out in the long run.

    - XTC206 -
    You're not fooling everyone, or did you forget? .......




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    With all the stuff that Gerry Harvey is going on with about internet purchasing I took his advice and bought overseas.

    I bought a Canon digital SLR camera body (I already have lenses from my old Canon film SLRs). I decided what one I wanted (EOS 500D) and looked locally.

    Camera House has the body only (with a $200 print voucher) for $849.

    http://www.camerahouse.com.au/search...rch=Canon+500D

    I found the same camera being offered in a Hong Kong location (with an Australian flavoured webpage: eGlobal Store.Co). It was massively cheaper ($AUD508) and I bought a 8Gb SD card, various cables including HDMI, spare rechargeable battery, neoprene case etc. Even with $56 freight it still all came to $657, a substantial saving.

    http://www.eglobaldigitalcameras.com...cameras.html#2

    Even better? I ordered it at 7.42pm Thursday night. Today (Monday) the Fedex man put it on my desk at work at 4pm.

    Not bad considering there was a weekend in between and its come from 7500km away.

    So thanks Gerry, I wouldn't have considered buying a camera that way but, as they say, you started it...

    Dave
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    I ordered a penis enlarger online and they sent me a magnifying glass.

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    Veni Vidi Posti 68 404's Avatar
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    Quote Originally Posted by 59 Floride View Post
    I ordered a penis enlarger online and they sent me a magnifying glass.
    Just don't use it in the sun...

    Dave
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    Quote Originally Posted by 68 404 View Post
    So thanks Gerry, I wouldn't have considered buying a camera that way but, as they say, you started it...
    Congrats on your successful purchase! I think many people around the country are doing likewise. My household certainly is!
    Cheers,
    Patrick
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    Fellow Frogger! Ranger's Avatar
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    Ah the irony.

    Is Gerry Harvey shooting himself in the foot?

    This is a cartoon from the Hobart Mercury.
    Attached Thumbnails Attached Thumbnails Online Shopping-retail.jpg  
    Last edited by Ranger; 11th January 2011 at 07:06 PM. Reason: spelling of Gerry instead of Jerry
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    Quote Originally Posted by Ranger View Post
    Ah the irony.

    Is Gerry Harvey shooting himself in the foot?

    This is a cartoon from the Hobart Mercury.
    That's a cracker, good find!

    Gerry and the Retailers Association are bigger idiots than they think we are, if they believe this campaign against online shopping has anyone fooled - I don't even see how it benefits them, after all, they just advertised what's available out there online nationally! I'm sure there's a government conspiracy theory in this somewhere, they're the only party that would benefit from the added GST (although the associated infrastructure require to police and collect mightn't b worth the effort).

    The floods have 'swept' the issue off the front page pretty quickly, as they should.

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    Quote Originally Posted by degruch View Post
    That's a cracker, good find!

    Gerry and the Retailers Association are bigger idiots than they think we are, if they believe this campaign against online shopping has anyone fooled - I don't even see how it benefits them, after all, they just advertised what's available out there online nationally! I'm sure there's a government conspiracy theory in this somewhere, they're the only party that would benefit from the added GST (although the associated infrastructure require to police and collect mightn't b worth the effort).

    The floods have 'swept' the issue off the front page pretty quickly, as they should.



    Gerry and his retail mates are are about to have a huge winfall........

    The Qld floods are consuming everything in their path and it will take years for the flood affected to replace all their posessions.

    I have been moving my furniture and car tools to higher ground, but not interested in moving my fridge, freezer,washing machine etc.

    So when the insurance companies start rubber stamping claims good old Gerry will be back on top in no time flat.

    Isn't mother nature a good leveler.

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