Bargain hunters be quick!!
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  1. #1
    Moderator Alan S's Avatar
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    Bargain hunters be quick!!

    FWIW, anyone who has just had a SuperCheap store open near them in the past 12 months may be unaware that on Boxing Day Thursday 26th December 2002 they are having a 20% off all floor stock sale.
    Great time to buy up your oils (Mobil One for around $40) tools and consumeables (polishes, degreasers, cleaners etc) at reasonable prices. In years gone by, they have on occasions had 50% off but no doubt realise that people will buy just as much at 20 so why go the rest.
    If you see this after the 26th, just don't give up hope because sometimes it gets repeated on New Years day.
    Worth checking out.

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    Alan S cheers!
    If it ain't broke, use a 12" shifter.....that usually does the trick!!

  2. #2
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    I would never go to SuperCheap Auto again after a terrible experience on Monday.

    I know it's a 1 off, but it was my first time there and I see no need to return.

    I was buying some floor mats for the rear of the C3, and some 4" speakers for one of our trucks. The speakers were the last box on the shelf. I paid for the goods, walked through the door and opened the speaker box to discover there was only one speaker in there. I went back in, and stood by the counter I was served at. The girl said 'What's the problem???' very abrubtly as she was serving another customer. I told her there was a speaker missing from the box. She walked out of her spot by the till, down the isle (I knew there were no more there) and she turned around and yelled up the isle 'there's none left' to which I nodded. She the yelled 'WELL WHAT DO YOU WANT ME TO DO ABOUT IT???' to which I didn't quite know how to respond to her rude manner of speech. I asked her could I please have my money back. At that she basically accused me of stealing the speaker! I said to her, look this is a $16.00 set of speakers, why would I want to do that? It became a big drama for her, and when I asked for the manager, she told me she was the manager! She looked a whole of 17 or 18.

    Finally I got my money out of her, but to top it off, she told me I couldn't have my docket. When I suggest she reprint one from her till, she said it wasn't possible (wasn't she the manager??). After much convincing, she finally gave me a scrappy hand written docket (which I needed for the petty cash tin back at work). I laughed at her, and left.

    I think that place needs some customer service training policies. Haven't they heard of 'the customer is always right? Especially when the customer hasn't even left the premises yet...

    That's my rant for today. I hope those who do go to SuperCheap might get more polite helpful service than I did.

    Derek.

    <small>[ 26 December 2002, 11:58 AM: Message edited by: DeKa ]</small>

  3. #3
    Sense Pug307's Avatar
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    Was there for my first time today, like a zoo inside - queues the length of the store inside to the two counters.

    Good pricing, but some of the product is pretty low rent. Eg. Headlamp globes, audio equipment. A good deal of ricey bits too

    Customer service is variable, the guys roaming the store seemed quite helpful, but the girls up front didn't seem to care much - I had some cleaner & tyre gloss - she happened to scan the tyre gloss twice, just because they were both in black bottles - err, one costs almost twice the other! She didn't seem that happy when I pointed it out, at the same time, it probably wasn't great dealing with miles of people.

    Still, it was cheap

    Cheers,

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  4. #4
    1000+ Posts CHRI'S16's Avatar
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    Most places i go to in sydney are very good, but the help changes from confident to dumbfound when i mention the Pug, well gotta expect it really.
    I had similar experiances at my old local my-car store a while back,.. i bought a chamois on special but when the girl scanned it, it came up as the full price. i pointed this out and she kept telling this item "isn't on special anymore", this was causing a little fuss, so me and her superisor whent for little walk, turns out they had marked the wrong section with a specials tag. So i said how are customers supposed to know, if your making the mistake??
    The store Manager, after serving others at the till, gave me the chamois at no cost, but i had to pay for the rest(wiper baldes), and apologised for the inconveniance.
    Not a bad outcome, but i wasted 1/2 hour extra in there, and woould have prefered if it all whent smooth from word go.
    All the SuperCheaps in sydney are few and far for me so its, of to the rice shops or through my service center.
    Xq
    ... ptui!

  5. #5
    Fellow Frogger! Andreas's Avatar
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    or if you're in vic go to autobarn, 20% today for a few days.

  6. #6
    Moderator Alan S's Avatar
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    DeKa:
    I would never go to SuperCheap Auto again after a terrible experience on Monday.

    I know it's a 1 off, but it was my first time there and I see no need to return.

    I think that place needs some customer service training policies. Haven't they heard of 'the customer is always right? Especially when the customer hasn't even left the premises yet...

    That's my rant for today. I hope those who do go to SuperCheap might get more polite helpful service than I did.

    Derek.
    Derek,

    My experiences have been completely opposite; I bought s full set of seat covers for one of the boys for Christmas. My local store had no rears in the pattern I wanted so gave me the number of a store about 40 klms away and the name of a guy there who lives in my town. I rang, he said he wasn't sure if they had any either but he'd ring & see if he could locate some & let me know.
    He rang back on the Monday night to say he was at a nearby shopping centre & had the matching rear cover. It seems he located one down the Sunshine Coast so as he was heading that way on the Monday his RDO, he called in, paid for it out of his own pocket (as stock transfers are a fairly messy affair which I can understand with the number of stores & the size of the turnover,) and I went down, picked it up & paid him for it. We were such strangers that we had to exchange car descriptions & rego numbers to recognise each other. That kind of service has always been a feature of dealing with them.
    I'd suggest that on the basis of your experience, I'd drop Bob Thorne a line because he is a very shrewd operator with a business that is growing too fast for that to be acceptable by anyone, in particular a manager and being in business, you're doing him, you and the general public a favour reporting it. I'm sure it would be addressed. I think there's a contact link at their website.

    <a href="http://www.supercheapauto.com/index.html" target="_blank">http://www.supercheapauto.com/index.html</a>

    Alan S
    If it ain't broke, use a 12" shifter.....that usually does the trick!!

  7. #7
    Fellow Frogger! PULS8R's Avatar
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    Andreas:
    or if you're in vic go to autobarn, 20% today for a few days.
    til the 28th stocked up on cleaning goods and all the little bits I never bothered to get. Also got a 306 haynes manual finally for $40! Didn't expect them to have one, got the last one!
    1995 306 XR

  8. #8
    Fellow Frogger!
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    they had a haynes for the pug?! now that is a suprise!! i tried all over the place to get one, i ended up getting my sis to ship me one from the uk.

  9. #9
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    Alan S:
    I'd suggest that on the basis of your experience, I'd drop Bob Thorne a line because he is a very shrewd operator with a business that is growing too fast for that to be acceptable by anyone, in particular a manager and being in business, you're doing him, you and the general public a favour reporting it. I'm sure it would be addressed. I think there's a contact link at their website.

    <a href="http://www.supercheapauto.com/index.html" target="_blank">http://www.supercheapauto.com/index.html</a>

    Alan S
    Thanks Alan, but as far as I'm concerned, stuff them, they've lost me and my business and that of the other staff who work with me. If they don't have an adequate training process, they need to adopt one quickly. I don't have a name, as the girl involved was not wearing a name badge, and she wouldn't give me the printed docket from the computer so I can't get a name off the docket either.

    I understand the girl may have had a bad day, or a bad week, but you can not take that out on customers.

    Derek.

  10. #10
    pur-john, not pew-john! peujohn's Avatar
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    Has anyone tried Supercheap's "Superworks Gold" spanners? There was an ad for them in December Wheels, "stronger and better engineered than even some of the most expensive tools on the market, at a fraction of the price." Sounds pretty good, anyway! I have seen them, I thought they looked like good stuff, and the price was dear enough to be taken seriously, but not exhorbitant.

    John
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  11. #11
    Fellow Frogger! Reno17's Avatar
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    Well I just so happen to Work at Super Cheap Auto @ Browns Plains, and today with the 20% off sale was by far the busiest day of the year. The store I work at is the third busiest store in Qld and gets a bit of a hand full at times.

    20% is what we get as a Staff discount just for working there. Giving 20% off to the public I reckon is awesome cause it saves me getting stuff for all me mates. It also gives me a chance to catch up with the rest of the fokes in SE Brisbane.

    Super works gold Spanners and socket sets. Well I think you will be quite impressed with the quality, theyíre almost as good as Sidcrome. Super works gold products donít come with a lifetime warranty thatís why Sidcrome are in front.
    Super works Gold spanners are made by ABW, which are a fairly well known brand for making quality tools.
    Think you'll find SWG stuff is well priced too.
    Apparently they did a test and Super Works Gold spanners came out equal strength as Snap On products.
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  12. #12
    pur-john, not pew-john! peujohn's Avatar
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    Plug plug wink .

    Anyone without a vested interest got an opinion?

    Just joking, Reno17. Thanks for your response.

    John.
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  13. #13
    Gone Fishin' Ray Bell's Avatar
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    My opinion is that I saved more on my brake pads than I needed to buy a hacksaw...

    But in future I'll be sussing out the staff at the Browns Plains store to see who'll give me the biggest discount.

  14. #14
    Fellow Frogger! James S's Avatar
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    On the subject of discounts, has anyone considered approaching a nationwide chain store (like Supercheap or Autobahn etc.) and trying to get a discount through the Aussiefrogs membership (or registration). What about a tyre chain (Bob Jane etc.)?

    I don't know if this has been raised before but there are over 1000 registrations to the forum and growing - not all active of course - but maybe this is enough to score some sort of discount.

    The downside is that you'd probably have to issue a card for each registration which you can flash at the store(s). This could be an administrative pain and would probably cost a dollar or two per card. Maybe this is why nothing like this has been done before here, as you'd end up having to make people pay a registration fee (or even just a voluntary fee which is what some other forums I've been a member of do).

    What do people think?

    James S

  15. #15
    Moderator Alan S's Avatar
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    Good idea. Only 'aussiefrogs" members should have "aussiefrogs" stickers in which case, the membership card is not an issue.
    ID could be that they need to quote a membership number. Alternative #2 is that a membership confirmation including the number could be e-mailed to those interested in availing them of the offer & printed out by the member.
    Normal discounts offered is usually 5% which isn't much but better than nothing.
    Another thought of course is to invite them to send us through any weekly/monthly/daily specials so that all members using the board are immediately aware of what is available, where, by who & at what cost.

    Alan S
    If it ain't broke, use a 12" shifter.....that usually does the trick!!

  16. #16
    Gone Fishin' Ray Bell's Avatar
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    Here, I think, we can see an opportunity to increase both membership and interest from members...

    But it would require a card, I'm sure.

    Then again, maybe the cost of the card could be borne by the suppliers... for instance, a tyre chain, a parts chain, specialists?

    I'm prepared to approach Thorne's guys if anyone's interested in making this a serious suggestion. I think we can get something here... remembering that those who might put up a discount could also score some kind of ID on the site that would be recognised as advertising.

    Low key, perhaps, but still good for business somewhere along the line.

  17. #17
    Budding Architect ???? pugrambo's Avatar
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    to save on cost of the "card" how about a member only pge where you have to log in to print out your card
    maybe something in each members profile that they only have access to so they can print out such a card at home
    saves on printing costs and mailing and those members who wish to have one can print one out
    any other thoughts on this ?
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  18. #18
    Gone Fishin' Ray Bell's Avatar
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    I think something more official than what you could print up at home would be in order... but you never know.

  19. #19
    Moderator Alan S's Avatar
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    E-mail to the nearest branch??? wink

    Alan S
    If it ain't broke, use a 12" shifter.....that usually does the trick!!

  20. #20
    Real cars have hydraulics DoubleChevron's Avatar
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    Hi Guys,

    well I just went into the local autobarn, bloody packed it was cos of the 20% off sales. Of course I wondered around for a while, no discount on oil (great), and everything I looked at you'd swear they'd increased in price by 50% before the '20%' sale. I'm used to looking at tools 'n' stuff at the local Sunday Market, there's a guy there that sells really decent quality tools (including kingchrome) very cheaply. Autobarn prices a laughable in comparison.

    seeya,
    Shane L.
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  21. #21
    Gone Fishin' Ray Bell's Avatar
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    Super Cheap prices didn't go up first at least...

    My brake pads (DB625Z) always seem to be $32.99, and so they were yesterday.

  22. #22
    Sense Pug307's Avatar
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    Autobarn prices are always inflated to begin with - you get the 20% off sale, and then the prices start to become normal.

    Pity you can't get everything at Safeway - basically anything you can get there, is cheaper there than other stores.

    Cheers,

    Justin

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  23. #23
    who? when? huh? GTI124's Avatar
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    i popped into the wagga autobarn today and picked up 20% off a bunch of car cleaning stuff. It didn't apply to sale items or oil, though. Not sure how long it goes for...
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  24. #24
    Fellow Frogger! James S's Avatar
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    I like Alan S' idea:
    Another thought of course is to invite them to send us through any weekly/monthly/daily specials so that all members using the board are immediately aware of what is available, where, by who & at what cost.
    I guess chain stores do this already - does anyone know? Banks do it so I assume Supercheap could!

    The supplier could add aussiefrogs to their mailing list (e-mail) and we, as registered users of ausiefrogs, could print it out and take it to the store for redemtion. It means printing out for every offer and it wouldn't be worth it unless the offer was a discount on top of their already discounted advertised prices (e.g. the junk mail brochures you get in the snail mail). Is there an admistrative e-mail address for aussiefrogs that could be used for this sort of thing?

  25. #25
    1000+ Posts CHRI'S16's Avatar
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    My-Car used to mail specials only to VIP, registered) customers, and both Hot4's and FastFours have discount clubs, not that we all read these btu it just shows that they do work, and it could apply to here too.
    Xq
    ... ptui!

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