Why go to dealer for servicing?
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  1. #1
    Fellow Frogger! Pavle's Avatar
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    Default Why go to dealer for servicing?

    I had 2004 Mitsu VRX, I never went to dealer for services (charges around $300 or more). I always went to my mechanic, service was around $120 and warranty wasn't voided (i had to use warranty to fix some things).

    So why you people pay so much for services of french cars? Does warranty get voided if its not done by delaers?

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    1000+ Posts Uga Boga's Avatar
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    Because the dealer provides a French curteousy car!!! So in that respect, it's definitely worth the $600 bill for the average service!
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    Fellow Frogger! Trixie's Avatar
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    Depends on whether you are thinking you might like some warranty work done or not. Now I suppose French cars never need warranty work, but with my Subarus (and beleive it or not even our Citroens) there have been minor issues, fixed without question under warranty and often while its in there anyway being serviced. Further, while you do pay extra by the time you've fiddled around getting the service in one place and the warranty bits somewhere else (while hoping for some of the goodwill you haven't built up by never seeing the dealer otherwise) it may not save you much at all. Time (and public transport) is money.

    I've also found our dealer to be competitive with smaller independant workshops in the past - the hourly rate might be more but the service is more efficient due to greater availibility of parts etc.

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    1000+ Posts TroyO's Avatar
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    You would need the dealer if you need to plug into the diagnostics computers (especially on the Mux models).

    Troy.

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    Moderator Alan S's Avatar
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    Quote Originally Posted by Pavle
    I had 2004 Mitsu VRX, I never went to dealer for services (charges around $300 or more). I always went to my mechanic, service was around $120 and warranty wasn't voided (i had to use warranty to fix some things).

    So why you people pay so much for services of french cars? Does warranty get voided if its not done by delaers?
    Some of these dealers enjoy a very high living standard; some of the owners seem to want to be sure they continue with it.


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    Fellow Frogger! Pavle's Avatar
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    So if I get 206 with warranty, its not going to be voided if its serviced by my mechanic and not by a dealer?

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    1000+ Posts HONG KONG PUGGY's Avatar
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    Quote Originally Posted by TroyO
    You would need the dealer if you need to plug into the diagnostics computers (especially on the Mux models).

    Troy.
    Troy, not so! I was talking to a Carman rep the other day and he showed me a brouchure on the CarmanII Scantool(?) and it comes with a full euro kit for $4000, all you need to be able to plug into euro models. There is also a comprehensive kit available for all modern cars from after the late 90's.
    I found out what a couple of the mechanics in Brisbane are using too so that was helpful.
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    1000+ Posts TroyO's Avatar
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    Quote Originally Posted by HONG KONG PUGGY
    Troy, not so! I was talking to a Carman rep the other day and he showed me a brouchure on the CarmanII Scantool(?) and it comes with a full euro kit for $4000, all you need to be able to plug into euro models. There is also a comprehensive kit available for all modern cars from after the late 90's.
    I found out what a couple of the mechanics in Brisbane are using too so that was helpful.
    Is it compatible with Multiplexed Peugeot/Citroen's though?

    Troy.

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    Quote Originally Posted by Pavle
    So if I get 206 with warranty, its not going to be voided if its serviced by my mechanic and not by a dealer?

    no it's not going to be voided, as is the same with any car, but that said if you take a european car to some mechanics they will take you for a ride

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    Quote Originally Posted by Pavle
    So if I get 206 with warranty, its not going to be voided if its serviced by my mechanic and not by a dealer?
    Nope, as long as the mechanic does the service by the book and stamps it accordingly. Ultratune advertised heavily years ago on that one. You can verify with Dept Fair Trading or NRMA, this is the law. Dealers will try and advise otherwise.

    It would be a foolish workshop to stamp something without having checked everything/done the work as specified according to the manufacturers schedule, leaving them open to litigation
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    Real cars have hydraulics DoubleChevron's Avatar
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    It all depends on the dealer, if you have a good one that does good work at a reasonable price... Go For it !!

    However if they are dodgy as hell, or horendously expensive your not going to use them .... Not unless you MUST for a warranty item.

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    XTC
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    Quote Originally Posted by HONG KONG PUGGY
    Troy, not so! I was talking to a Carman rep the other day and he showed me a brouchure on the CarmanII Scantool(?) and it comes with a full euro kit for $4000, all you need to be able to plug into euro models. There is also a comprehensive kit available for all modern cars from after the late 90's. I found out what a couple of the mechanics in Brisbane are using too so that was helpful.
    So are they paying the $7000+ per year to subscribe to the PSA update database ? The one dealers connect to for latest software versions ? Connecting to a mux car to change some settings is one thing (yes there are kits out there), but getting the legit ECU updates is another.

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    1000+ Posts HONG KONG PUGGY's Avatar
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    Quote Originally Posted by XTC
    So are they paying the $7000+ per year to subscribe to the PSA update database ? The one dealers connect to for latest software versions ? Connecting to a mux car to change some settings is one thing (yes there are kits out there), but getting the legit ECU updates is another.

    - xTc -
    I am not sure whether it is for the multi-plexed Pug etc. The next upgrade for the Carman is due out before Xmas or in the New Year. I just enquired the other day because I had seen a web ad about s/h diag' equipment.
    I might just make a call in a week or so and find out whether it is suitable and how much more the upgrade covered.. Bought some Bosch plugs as well the other day for 99c each. ...I got me some W7BC's for my R10S, will never run out...12 spares.

    http://www.petroject.com.au/partsspec.html to check listings for plugs. I called and ordered them up here in Brisbane and they had them sent from steak-n-kidney for me.
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  14. #14
    Fellow Frogger!
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    I have always prefered the small one man operator who specialises in French cars and knows his stuff.

    However for diagnostic work you need acces to the dealer, hence the 406 goes to the one man operation and during warranty the 206 to the dealer. Now it is out of warranty the bills are much cheaper at our specialist. I also know who is working on the car.

    Graelin

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    Fellow Frogger! J206GTI's Avatar
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    Quote Originally Posted by XTC
    So are they paying the $7000+ per year to subscribe to the PSA update database ? The one dealers connect to for latest software versions ? Connecting to a mux car to change some settings is one thing (yes there are kits out there), but getting the legit ECU updates is another.

    - xTc -
    Plus the dealer can get the parts right according to your VIN. AFAIK the dealer pick out the parts you need after checking the database against your VIN on the computer, e.g. front brake pads have 3 different kinds even for a MY01 car.
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    1000+ Posts HONG KONG PUGGY's Avatar
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    Quote Originally Posted by J206GTI
    Plus the dealer can get the parts right according to your VIN. AFAIK the dealer pick out the parts you need after checking the database against your VIN on the computer, e.g. front brake pads have 3 different kinds even for a MY01 car.
    checking the database against your VIN on the computer

    But they do take it too far sometimes. I rang for a couple of parts for the Scenic the other day and I even had to give the interior trim codes for an engine part. You have to be kidding.
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    Quote Originally Posted by HONG KONG PUGGY
    checking the database against your VIN on the computer

    But they do take it too far sometimes. I rang for a couple of parts for the Scenic the other day and I even had to give the interior trim codes for an engine part. You have to be kidding.
    Well, that's not exactly servicing your vehicle at the dealer...

    That's for a Renault though, I'm speaking as experience from Pug dealers.
    Jason

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    Fellow Frogger! MARK BIRD's Avatar
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    Quote Originally Posted by HONG KONG PUGGY
    Troy, not so! I was talking to a Carman rep the other day and he showed me a brouchure on the CarmanII Scantool(?) and it comes with a full euro kit for $4000, all you need to be able to plug into euro models. There is also a comprehensive kit available for all modern cars from after the late 90's.
    I found out what a couple of the mechanics in Brisbane are using too so that was helpful.
    Carman is just ok compared to whats now out there Carmen is not my choice of scanner for French cars or Euro cars full stop. Its OK but expensive for what it offers and is better for Jap and Aussie.

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    Fellow Frogger! MARK BIRD's Avatar
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    Quote Originally Posted by Pavle
    So if I get 206 with warranty, its not going to be voided if its serviced by my mechanic and not by a dealer?
    The trade practise act says you can have it serviced by a qualified mechanic and its not going to void the warranty. However if you get it serviced by a dealer they will do any factory ecu upgrades or recalls while it is there. Having said that most customers are not aware of minor recall repairs that fall under the heading of " only if customer complains " and as it says only gets done if you complain

  20. #20
    Member Philip76's Avatar
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    I'm getting the 60,000 km service done on the Scenic by the local mechanic. The two reasons are that it is much more convenient that way, rather than drive to Ringwood, and also that he will be a lot cheaper. Renault estimated about $670 for the service and my mechanic tells me the parts are around $200, so unless it takes four hours to get the particle filter out, we can't see where the $670 comes from.

    The minor service next time, while still overpriced at $210 or something, will probably be done at Renault so that they can do whatever software checks have to be done.

    One thing the mechanic queried was the prescribed replacement of spark plugs at 60,000 km. He said if they're platinum tipped (which we don't know yet), they should last 100,000 km. He said if they look OK and are platinums he wouldn't bother replacing them. Does anyone know if they're platinum in the '02 Scenic?

    Another oddity in the Renault service schedule is the replacement of brake fluid after 60,000 km. Usually brake guys say they can check fluid and if it's operating properly they won't replace it.

  21. #21
    Fellow Frogger! J206GTI's Avatar
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    Quote Originally Posted by Philip76
    Another oddity in the Renault service schedule is the replacement of brake fluid after 60,000 km. Usually brake guys say they can check fluid and if it's operating properly they won't replace it.
    When was your last brake fluid bleed off the brakes ? Remember brake fluid absorbs mositure and degrades over time with the heat factor putting in the system at the same time, so I'd flush the system if it's not done for such a long time.

    I have mine flushed every 40,000km. I wouldn't save a few bucks for safety.

    Jason
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    Quote Originally Posted by Philip76
    Another oddity in the Renault service schedule is the replacement of brake fluid after 60,000 km. Usually brake guys say they can check fluid and if it's operating properly they won't replace it.
    Brake fluid is hygroscopic, so absorbs water and should be replaced every two to three years as the performance does degrade over time. Ripoff places just suck the stuff out of the master cylinder and replace it with new, other places will do it properly. At least with the dealer if there is a problem there are likely more places you can follow up in terms of dispute resolution.

    As another aside to the servicing issue, someone I know was competing in the recent Classic Adelaide. The car was rebuilt prior to the event. The engine by a marque specialist. It was recommended the clutch be replaced by the owner and his mate who had helped pull the motor out. The specialist said it would be fine, knowing that the car was a competition car. The old clutch was refitted, and the engine installed into the car by the specialist. You guessed it, the clutch failed on the second day of the event. Just goes to show, regardless of whether it is a dealer or a specialist there are good’uns and bad’uns.

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    Quote Originally Posted by Philip76
    Another oddity in the Renault service schedule is the replacement of brake fluid after 60,000 km. Usually brake guys say they can check fluid and if it's operating properly they won't replace it.
    Brake fluid (hygroscopic?) absorbs water and grit over time which swells rubber and scores pistons. Regular flushing will extend the life of the whole system.

    I'd say the Renault schedule is a wise one and your brake guy is just being lazy/irresponsible. It's a 1 hour job at most - $15 for the fluid. Cheap insurance if you ask me.

    Don't neglect your brakes.

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    1000+ Posts HONG KONG PUGGY's Avatar
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    Quote Originally Posted by Simon
    As another aside to the servicing issue, someone I know was competing in the recent Classic Adelaide. The car was rebuilt prior to the event. The engine by a marque specialist. It was recommended the clutch be replaced by the owner and his mate who had helped pull the motor out. The specialist said it would be fine, knowing that the car was a competition car. The old clutch was refitted, and the engine installed into the car by the specialist. You guessed it, the clutch failed on the second day of the event. Just goes to show, regardless of whether it is a dealer or a specialist there are good’uns and bad’uns.
    Does one dare to say the clucth wasn't replaced because the 'specialist' could see more $$$ when it needed to be done seperatly
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  25. #25
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    Quote Originally Posted by HONG KONG PUGGY
    Does one dare to say the clucth wasn't replaced because the 'specialist' could see more $$$ when it needed to be done seperatly
    No idea, all I know is that the dust is finally to settle, and that AFAIK the owner's not happy.

    It just illustrates a point that “specialists” can also cut corners. I’d still suggest building a relationship with the dealer though, especially during the warranty period. At least if anything goes wrong there are more places to whinge to, as well as building up some goodwill that may be useful in the case of grey area warranty claims.

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