Experience with Insurance Companies
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  1. #1
    Fellow Frogger! Rusty@'s Avatar
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    Default Experience with Insurance Companies

    Hi All,

    I was hoping to get some opinions on different insurance companies. e.g. AAMI, NRMA, GIO, etc as to their ability to get things done, how they handle claims, prices, etc. What you think about your insurance company and would you go with them again?

    Cheers,

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  2. #2
    XTC
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    Number 1 criteria (in my books) .. choice of repairer ... no questions asked.

    - xTc -
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  3. #3
    1000+ Posts kermit's Avatar
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    Caleb, find out where pugs get repaired in your area. Who does the dealer recommend. Who fixes Mercs, BMs, Lexus, and other luxury brands. Visit them and ask them who they prefer to deal with and why.

    My local smash repairer doesn't deal with NRMA or AAMI, which doesn't affect me because I'm with RACQ.
    Cheers Simon
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  4. #4
    sans witticism SLC206's Avatar
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    As with XTC, my main concern would be being able to choose my own repairer. I want to be able to take it to who I want to, and let them deal with the insurance company.

    I've never had a problem with GIO (who I used to be with) and now Lumley (which my lease company/employer recently forced me to use) with choosing where to go.

    Forcing me to go to a particular repairer, or forcing me to get 3 quotes, etc. is not on.
    Regards,

    Simon

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  5. #5
    Fellow Frogger! John505's Avatar
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    I have had a good run with BudgetDirect who are based in Brisbane. They allow choice of repairer on one quote only. I had the car smashed & they handled it promptly & professionally.
    John505

  6. #6
    Moderator Alan S's Avatar
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    I was with Suncorp Metway for years with all my insurance I also did work for them when I had the business, but apart from a couple of minor claims had no hassles. Then 18 months ago I get hit with a bloody cyclone and get a bit of damage; not New Orleans sized, just a few thousand, about 6 or $8000 all up.
    Firstly they send a goose from an Independent assessors to take a look. Everything according to him was a seperate claim, hence we have to pay an excess on everything.
    Then we have some new car parts dunked in water (piston rings) and we get told they don't cover car parts and it would have to be a car insurance claim but when we tell him they also have the car cover, he tells us the policy doesn't cover that so dismisses it. The washing machine and dishwasher both go up in flames from moisture contamination; I have a new for old policy, but he interprits that as being fusion claims and tells me that even though I'm a tradesman, I have to get another tradesman to give a quote to repair and they'll pay for his service call but as it's two seperate claims, each will have an excess deducted from the cost of the motor. When I was operating the business, these were always treated as "fire" claims as fusion is suposedly the burning out of motors due to the current passing through them; this was the machine actually on fire; both were irrepairable ans all I got was a percentage of the motor job. As a result of moisture in the garage, the gyprock roof collapsed and I get told that the damage to the car has to be covered by the car insurance which also has a much higher excess than the garage; but hey, I've only got TPFT Insurance. Stiff, I get told; "You'll get nothing!" I had just spent $5500 on landscaping and in my Policy it is supposedly covered and the lot has been washed down the road. Doesn't cover landscaping and driveways on rural properties he claims; then why do they take the premium? (Just wrily smiles) and the last straw was that he tells me they sent him out becuase they thught I was "having a go" as he stood there with an antennae for a radio bent at right angles even though it had guy wires to it, a caravan with a couple of strips of canvas left from the annexe, ankle deep in water in the garage, the carport totally disappeared, the ceiling of the garage sitting on top of the cars abd then finished it off by telling me I was lucky to get anything because I was underinsured in his opinion.
    After he got his clipboard and the policy from whence I told him to shove it and effectively threw this idiot out of the place and we got the claims such as they were settled, which took just on 15 months, we then transferred the entire portfolio over to Shannons; cars, boats, houses, the lot. So far so good; no problems, great service friendly staff and competitive premiums, but I have to admit, so far, no claims either.
    Based on my experience with Suncorp Metway, if I can get that treatment on a straightforward household claim which was miniscule by Insurance Company standards, anybody game to try a $20,000 claim on a car particularly if you're under 25 or worse still, under 21?
    Think about it.


    Alan S
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  7. #7
    1000+ Posts kermit's Avatar
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    Quote Originally Posted by John505
    I have had a good run with BudgetDirect who are based in Brisbane. They allow choice of repairer on one quote only. I had the car smashed & they handled it promptly & professionally.
    John505
    RACQ are also one quote only. We've had now problems dealing with them over a couple of car claims and one house contents claim.
    Cheers Simon
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  8. #8
    1000+ Posts kermit's Avatar
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    Quote Originally Posted by Alan S
    Based on my experience with Suncorp Metway, if I can get that treatment on a straightforward household claim which was miniscule by Insurance Company standards, anybody game to try a $20,000 claim on a car particularly if you're under 25 or worse still, under 21?

    Alan S
    This isn't the first poor service story I heard involving Suncorp.
    Cheers Simon
    >8-]

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  9. #9
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    In Melbourne, I had a policy with Swann Insurance on my first car. Did damage worth $27k within a month of taking out the policy and they forked out no problems. I was at fault.

    My wife has always been with RACV and some idiot cabby rammed her car from the back and all was required was a phone call. They wrote off the car and paid what I thought was a very good sum. In fact, they subsequently had trouble recovering the cab company but we had no hassles.

    With my RSC, I took out a GIO policy and they had cheapest premium, new parts for repairs and good service. No claims though, so can't tell you that aspect of it.

  10. #10
    1000+ Posts kermit's Avatar
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    Quote Originally Posted by blue2th
    My wife has always been with RACV and some idiot cabby rammed her car from the back and all was required was a phone call. They wrote off the car and paid what I thought was a very good sum. In fact, they subsequently had trouble recovering the cab company but we had no hassles.
    With Kermit's croaking and my current windscreen replacement, both claims were completed over the phone. I love not having to fillout the paperwork.
    Cheers Simon
    >8-]

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  11. #11
    1000+ Posts U Turn's Avatar
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    Quote Originally Posted by blue2th
    In Melbourne, I had a policy with Swann Insurance on my first car. Did damage worth $27k within a month of taking out the policy and they forked out no problems. I was at fault.
    That's good to hear, since I've got insurance with them as well. They're underwritten by CGU is what I was told.
    Take the long way home....

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  12. #12
    Fellow Frogger! pajamas's Avatar
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    Quote Originally Posted by U Turn
    That's good to hear, since I've got insurance with them as well. They're underwritten by CGU is what I was told.
    I think that Swann might be part of the Insurance Australia Group (NRMA etc). I've got the WRX with them, but this was organised through Subaru when I bought the car - remember where they were the ram raiders favourite?

    Very competitive rate (up to $1000 pa less than NRMA) with unblemished driving record and 60% no claim bonus etc.

    I recently tried to get a quote from Swann for the Typhoon and was told they weren't doing new business! They are still honouring the WRX policy and I get my renewals each year (don't want to rock this boat). So I have:

    WRX - Swann
    Typhoon - NRMA
    Sophie - Shannons

    I recently did a comprehensive ring around and web search to try to get all cars with one company. Results:

    Allianz, CGU, QBE, Best Buy Car insurance, Australian Unity, and a couple of other would not cover one or other cars of the cars ... strike them from the list.

    Only NRMA, GIO, AAMI and Shannons were prepared to insure all vehicles. GIO and AAMI would only insure Sophie for $3500 - (much) less than I paid for her, despite, in one case, wanting a $4200 premium for the three cars in one case. Leaving NRMA and Shannons.

    Total insurance through the three different companies at the moment in the region of $2100 pa. The two quotes I received were for $3634 and $3050. Why would I change????

    When I get a chance, I think that I'll give Shannons another chance. At least with them you talk to someone who understands 'different' cars.

    My



    Paul in Canberra

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  13. #13
    Fellow Frogger! pajamas's Avatar
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    Oh, and I've never had a claim in 18 year of driving/insuring. So can't give a recommendation in this regard.


    Paul in Canberra

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  14. #14
    Moderator Alan S's Avatar
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    I can't say what they're like these days or if they even exist, but the company that was the blue chip company to be with years ago was VACC.
    They weren't the cheapest but by the same token, not the dearest either and the policyholder was the prime concern. In those days They were to General Insurance including car and boat insurance what Shannons are today on specialised vehicles. They, like Shannons always included that little bit more in their cover and when claim time came, they were always ready to go the extra mile to keep the customer happy, but in these days of mergers and takeovers, I don't know if they even still exist in that form, but they never were high profile, usually just had agencies at prestige family type car dealerships or through things like Police Credit Unions and Teachers Credit Union etc, but would be well worth looking up as they were the best I ever dealt with. Come to think about it, I'm buggered if I can remember how I ever got tangled up with Snotcorp Muckway.


    Alan S
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  15. #15
    Tadpole 182polo's Avatar
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    Quote Originally Posted by pajamas
    I think that Swann might be part of the Insurance Australia Group (NRMA etc). I've got the WRX with them, but this was organised through Subaru when I bought the car - remember where they were the ram raiders favourite?

    Very competitive rate (up to $1000 pa less than NRMA) with unblemished driving record and 60% no claim bonus etc.

    I recently tried to get a quote from Swann for the Typhoon and was told they weren't doing new business! They are still honouring the WRX policy and I get my renewals each year (don't want to rock this boat). So I have:

    WRX - Swann
    Typhoon - NRMA
    Sophie - Shannons

    I recently did a comprehensive ring around and web search to try to get all cars with one company. Results:

    Allianz, CGU, QBE, Best Buy Car insurance, Australian Unity, and a couple of other would not cover one or other cars of the cars ... strike them from the list.

    Only NRMA, GIO, AAMI and Shannons were prepared to insure all vehicles. GIO and AAMI would only insure Sophie for $3500 - (much) less than I paid for her, despite, in one case, wanting a $4200 premium for the three cars in one case. Leaving NRMA and Shannons.

    Total insurance through the three different companies at the moment in the region of $2100 pa. The two quotes I received were for $3634 and $3050. Why would I change????

    When I get a chance, I think that I'll give Shannons another chance. At least with them you talk to someone who understands 'different' cars.

    My



    Your very lucky to be paying $2100 for 3 cars in total, and thats including a WRX.

    I pay $2500 a year for just the RSC, but then again Im only 21.

  16. #16
    Real cars have hydraulics DoubleChevron's Avatar
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    Quote Originally Posted by 182polo
    Your very lucky to be paying $2100 for 3 cars in total, and thats including a WRX.

    I pay $2500 a year for just the RSC, but then again Im only 21.
    Guys,

    Shannons..... No doubt, especially for the likes of a DS. Make sure they know your an enthusiest, tell them it'll be doing less than 5000kms a year .... I'll be surprised if the insurance is more than my turbo charged person import which is $450bux a year to insure with agreed value (and I get to keep the wreck .... which is *very* important).

    pajamas, in your case, see if they will do you a multi-car policy I've got the Xantia, ID and CX GTi Turbo on a multi-car policy.

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  17. #17
    1000+ Posts kermit's Avatar
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    Quote Originally Posted by Alan S
    I can't say what they're like these days or if they even exist, but the company that was the blue chip company to be with years ago was VACC.
    Yes they still exist Alan http://www.motor.net.au/VACC/
    Cheers Simon
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  18. #18
    Moderator Alan S's Avatar
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    Quote Originally Posted by kermit
    Yes they still exist Alan http://www.motor.net.au/VACC/

    That's the actual club itself which is = to RACQ/NRMA etc, it seems the Insurance arm was swallowed up with CGU and as the VACC site refers you there, I suppose that could be taken as some kind of endorsement.

    http://www.whitepages.com.au/wp/sear...rchInput.jhtml

    Some interesting info regarding Insurers and the ACC and Productivity Commissions ruling on the VACC website though; well worth the read as it may impact on a lot of companies.




    Alan S
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  19. #19
    Fellow Frogger! pajamas's Avatar
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    Quote Originally Posted by pajamas
    ....Total insurance through the three different companies at the moment in the region of $2100 pa. The two quotes I received were for $3634 and $3050. Why would I change????

    When I get a chance, I think that I'll give Shannons another chance. At least with them you talk to someone who understands 'different' cars.

    My

    UFO reminded me in another post that I promised to report back.

    I visited Shannons Office in the ACT with the renewals for the three cars. Their price for the Typhoon was more than I was paying, but they were prepared to match it. They couldn't come close to the WRX quote.

    I left it with them to refer to the Sydney bosses and to provide me with details of their proposal - by the time I got back to my office I had an email that they didn't want any of the new business.

    So I guess that I'm left with the three car, three insurance company strategy.

    Last edited by pajamas; 26th January 2006 at 05:37 PM.


    Paul in Canberra

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  20. #20
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    Quote Originally Posted by Alan S
    That's the actual club itself which is = to RACQ/NRMA etc, it seems the Insurance arm was swallowed up with CGU and as the VACC site refers you there, I suppose that could be taken as some kind of endorsement.

    http://www.whitepages.com.au/wp/sear...rchInput.jhtml

    Some interesting info regarding Insurers and the ACC and Productivity Commissions ruling on the VACC website though; well worth the read as it may impact on a lot of companies.




    Alan S
    What? RACV is like NRMA/RACQ etc... VACC is the Automobile Chamber of Commerce - essentially an industry representative body...

  21. #21
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    Quote Originally Posted by pajamas
    So I guess that I'm left with the three car, three insurance company strategy.
    Makes sense to me.

    I have no idea what a Typhoon is but a WRX is a "performance car" and depending on your risk profile one insurance company might be a bit paranoid, while another one might be prepared to accept the risk at a price. But a DS is such a completely different car from the other two that I would expect you might need a different insurance company for it. I don't know about you but I go to Coles for some groceries and Safeway for others because each has some things I want that the other doesn't.

    My father, sister and I between us have 2 farms, 3 houses and umpteen vehicles (including my XM and Land-Rover) insured with Elders and we get a pretty good bulk deal. They have given us no grief at claim time but you have to be a rural client to get their insurance. When we call them we deal with the same person every time. They won't go near my DS19 as they don't do comprehensive cover for pre-1980 cars.

    I use Shannons for the DS19. Their claim payment system is grief-free, as I found when my previous DS19 burnt out and was written off. It must have been a good experience for both them and me, because my "new" DS19 is insured by them. When I bought the XM I gave them the opportunity to cover it but their quote was a fair bit dearer than Elders. Maybe an XM is not weird enough for Shannons. The only issue with Elders is that their cover is "market value" not "agreed value". I asked how they determined market value and they said they used a secondhand car value service. He looked it up and quoted me a figure that was greater than what I reckon my XM is worth so I am reasonably comfortable with that.

    Roger

  22. #22
    Member Ekliptix's Avatar
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    My 180 is with AAMI. I've never had to make a claim with them, but the premium was $1000 cheaper than NRMA and about $1500 cheaper than GIO.

    I'm 22 and pay $715 a year for comprehensive insurance.

    Hopefully they are civil should I ever need to make a claim.
    2005 Aegean Blue 206 GTI 180

  23. #23
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    I have had nothing but pain from nrma. To cut three long stories short, i have had two people run into me in my old laser ( side swipe and up the rear at a red traffic light) and both times they sided with the other party until the other parties actually admitted fault, then cut my repair quotes in half.
    the last straw was last insurance renewal they cut the agreed value in half and kept the premium at the same price. I rung aami (who i know prob arent any better) and got instant lifetime no claim bonus plus an agreed value that i agree with.

    NRMA bites

    Thankyou for letting me get that out

  24. #24
    Fellow Frogger! 123abc's Avatar
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    im not nameing names, but i was insured with a certian company thats takes its namesake from a water bird........this company also happens to be a branch of another bigger company, with a slogan thats goes like "we put the 'U' in '---' "

    the service was discusting......

    its been 3.5 months and only just recently has the claim been half settled, still waiting on gap cover.......

    they dont return phone calls, they dont return faxes, they dont notify you when something goes wrong they just let it sit for a month until you ring them to ask whats going on, they dont notify when they recieve claim forms, they dont provide information thet you need you have (claim numbers) to ring them and find out whats going on.........

    to finnally get some action taken on settleing the claim....it took a letter of formal complaint to their IDR department, a phone call to the insurance ombudsman and a long winded phone call to the claims manager to remind them that they had breached the insurers code of practice in several instances.

  25. #25
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    WOw... how relevant...

    Just had my first accident last night
    (i was at fault... minor rear-ender, wet, white paint, 1986 Magna etc etc)
    First in 9 years of driving still its one more than i'd like!

    It was with NRMA & the grandfathers car, so far they've been great.
    $500 excess & no issues.

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