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  1. #1
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    Icon8 Just about had enough

    As much as I love driving the car, I've just about had enough.

    This afternoon the driver's side window regulator failed, with the familure sound of loose, crunching wires. Thats another $400, which would cost an extra $100 if I dont install it myself. Dont ask me how much going through the dealer would cost.

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    This adds to the list of other problems I've already had:
    - passenger side window regulator
    - clutch (was the bearings but apparently the whole thing needed to be replaced)
    - metal rod in passenger seat
    - disc rotors
    - the button to open the boot doesnt work now, only opens with the key
    - computer problem where I was given the car back for a couple of days where it could only rev up to 3000rpm

    But what I like about it, is the handling, smoothness, quiteness, comfort, interior styling and economy (easily 550km on PULP).
    WRC CHAMPS 04!!


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    Persevere and or drive a jap car. You will be back in the VTR! Don't be afraid to hit Citroen up for failures. If you have kept the car serviced, they should at least come to at least half of the cost.

    Regards
    Andrew

  3. #3
    1000+ Posts n b j's Avatar
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    I feel your pain Bearings in french cars don't seem to last long.

    My 206 did a clutch bearing and 2 gear box bearings. It did it's second gearbox bearing just 10,000km's or 18 months after it got the first stuffed bearing replaced replaced. It was just out of warrenty from the first time it gave up. Not happy jan, labour costs involved in replacing gearbox bearings are incredulous!!! Never heard of a car going through so many bearings before!

    I just guess you need to grin and bear it and enjoy it's (like you say) handling, smoothness, comfort, etc. Else you could buy a German car, they are all that and reliable as well
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  4. #4
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    Quote Originally Posted by Andrew D
    Persevere and or drive a jap car. You will be back in the VTR! Don't be afraid to hit Citroen up for failures. If you have kept the car serviced, they should at least come to at least half of the cost.

    Regards
    Andrew

    I'd love that, but they dont have to, if they dont want to, right???

    I wish they introduced the 100 000km warranty earlier.

    The car has always been serviced by the dealership except when I replaced the left regulator.

    How common is this problem on all Citroens?? If they had any idea how many are failing and any sense, they would offer to replace it for free regardless of warranty.
    WRC CHAMPS 04!!


  5. #5
    Fellow Frogger! Reno's Avatar
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    it is very common... Citroen brisbane used to do a couple a week.

  6. #6
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    Quote Originally Posted by Reno
    it is very common... Citroen brisbane used to do a couple a week.

    you have to remember if they didnt do a couple a week they would be out of business..

  7. #7
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    Quote Originally Posted by Xsara VTR
    As much as I love driving the car, I've just about had enough.

    This afternoon the driver's side window regulator failed, with the familure sound of loose, crunching wires. Thats another $400, which would cost an extra $100 if I dont install it myself. Dont ask me how much going through the dealer would cost.

    This adds to the list of other problems I've already had:
    - passenger side window regulator
    - clutch (was the bearings but apparently the whole thing needed to be replaced)
    - metal rod in passenger seat
    - disc rotors
    - the button to open the boot doesnt work now, only opens with the key
    - computer problem where I was given the car back for a couple of days where it could only rev up to 3000rpm

    But what I like about it, is the handling, smoothness, quiteness, comfort, interior styling and economy (easily 550km on PULP).
    This is nothing compared to what I have to deal with my Xsara. On 01/05, paid $580 for 40K service then 10/05 - $3,150 for the 60K service. That's $3,730 for an annual maintenance . But before all these, in 2004, I made some claims from warranty that I reckon would be about $2,500 (the stalk, CD player, engine mounts, door seals, and heater matrix hose). I was contemplating on a either a C5 or the 407 for my upgrade next year and I got a slap on the face from my wife, who now wouldn't touch a PSA car with a 10 metre pole. Sorry to say this but my next car is probably the new Falcon XR6, a local car whose parts can be bought from KMart or Super Cheap Auto and can be serviced by any shop here in Geelong. And besides, the Ford factory is just around the corner if I need special parts.

  8. #8
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    Default Wish that were true

    Quote Originally Posted by Andrew D
    Persevere and or drive a jap car. You will be back in the VTR! Don't be afraid to hit Citroen up for failures. If you have kept the car serviced, they should at least come to at least half of the cost.

    Regards
    Andrew
    My xsara was generaly very reliable however Citroen in my experience do not like to assist when a problem in warranty or out of warranty surfaces.

    The car was good but the normal disc warp problem surfaced at 10,000 kms to get this rectified under warranty at 20,000 service meant jumping up and down and contacting France. My family had bought two of these cars in a month I would have like better service than to be told it was quote "Driver Related" and not warranty.

    The a/c was never good fom new and I should have reported this but thought it was just how they are, till I went in my brothers one and found the differance.

    Car was checked by A/C mob and apparently the compressor has a problem. Citroen not interested in assisting with this.

    There excuse re brakes was it is costing us too much money to fix under warranty!!!!!!!!!!!!!!!!!!!!!!!!!!

    Yes I will keep telling everyone about this Mr Citroen distributor because a nice car was let down by your ATTITUDE.

    Graelin

  9. #9
    1000+ Posts TroyO's Avatar
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    Well I owned 3 Xsara's. I only ever had disk warping problems on the first (still gets the problem now). Never had any problems with the electric windows on any of the cars. I did have a list of minor problems with all the cars, but I had never had any issues with Citroen with regards with getting them resolved under warranty.

    Troy.

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    Quote Originally Posted by Juan M.
    This is nothing compared to what I have to deal with my Xsara. On 01/05, paid $580 for 40K service then 10/05 - $3,150 for the 60K service. That's $3,730 for an annual maintenance . But before all these, in 2004, I made some claims from warranty that I reckon would be about $2,500 (the stalk, CD player, engine mounts, door seals, and heater matrix hose). I was contemplating on a either a C5 or the 407 for my upgrade next year and I got a slap on the face from my wife, who now wouldn't touch a PSA car with a 10 metre pole. Sorry to say this but my next car is probably the new Falcon XR6, a local car whose parts can be bought from KMart or Super Cheap Auto and can be serviced by any shop here in Geelong. And besides, the Ford factory is just around the corner if I need special parts.
    That is absolute rort . Even the C4 VTS service I have been quoted from a Sydney Cit dealer appox $400 for 10K, 20K, 30K etc / 60,80, 100K serivce is approx $800 as all filters are replaced. What on earth did they do $3,150??!!! That's approx 12% of the value of the car!!!

  11. #11
    1000+ Posts Uga Boga's Avatar
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    It's really the dealers that let down Citroen in Australia, with the exception of one dealer in Punchbowl who has simply been outstanding.

    The dealers in Australia and Citroen Australia's attitude to customer service has been absolutely appalling....
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  12. #12
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    Default Dealer V Citroen Australia

    I am not convinced the dealer was at fault as they only relay what Citroen policy was at the time.

    But I guess the messenger often gets shot.

    Troy it seemed that at one stage they were replacing warped discs and this seemes to be a problem on 2ltr not 1.8ltr from talking to those in the know here.

    The responce as I mentioned was it was costing us too much to keep replacing these discs. This was from as high as it goes in Australia.

    Now a simple "yes we will fix" would have had me telling a different story here. Really quite simple customer service. Instead they blamed MY DRIVING STYLE. How to win friends and influence people Mr Citroen.

    How come all my other cars survived my driving style. My car was still on original front pads when sold at 65,ooo kms so I was easy on the brakes.

    Graeme

  13. #13
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    Quote Originally Posted by Uga Boga
    It's really the dealers that let down Citroen in Australia, with the exception of one dealer in Punchbowl who has simply been outstanding.

    The dealers in Australia and Citroen Australia's attitude to customer service has been absolutely appalling....
    & MCarrolls at Artarmon have really looked after moi

  14. #14
    1000+ Posts Bruce H's Avatar
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    I still think this problem of window controls is predominantly a VTR/VTS issue - I keep hearing drivers of the 4 door models say they have no trouble, but they're dealing with a smaller chunk of glass and possibly a stiffer door frame. At the same time, the drivers of the 2 door models seem to keep reporting this issue. When I asked (many years back) on the sparsely populated Yahoo Xsara forum, no-one overseas seemed to know of the problem, but then I doubt that the 2 door models made up much of the general Xsara sales overall.

  15. #15
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    Quote Originally Posted by Davide Perinet
    That is absolute rort . Even the C4 VTS service I have been quoted from a Sydney Cit dealer appox $400 for 10K, 20K, 30K etc / 60,80, 100K serivce is approx $800 as all filters are replaced. What on earth did they do $3,150??!!! That's approx 12% of the value of the car!!!
    A few weeks back I posted a thread on my "$3,150 for 60 K service". All details are there. Anyway, the cost blew up to this amount bec. of AL4 tranny electrovalves, 4 rotors and pads changed, and leaking thermostat. But the cam belt was done too.

  16. #16
    1000+ Posts TroyO's Avatar
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    Quote Originally Posted by Graelin
    Troy it seemed that at one stage they were replacing warped discs and this seemes to be a problem on 2ltr not 1.8ltr from talking to those in the know here.

    The responce as I mentioned was it was costing us too much to keep replacing these discs. This was from as high as it goes in Australia.

    Now a simple "yes we will fix" would have had me telling a different story here. Really quite simple customer service. Instead they blamed MY DRIVING STYLE. How to win friends and influence people Mr Citroen.

    How come all my other cars survived my driving style. My car was still on original front pads when sold at 65,ooo kms so I was easy on the brakes.

    Graeme
    Actually it was also the 1.8L that had the problem, it seems the later models were less of a problem. Disks were warped after the 5000km, then after 10000km. They were machined twice(!) and then replaced under warranty. The third time we had the problem (when I sold the car to my dad), we just said, "Hey, they have machined twice already, we need to have them replaced." So they did, no questions asked. This was in 2002, just shy of the warranty running out. Perhaps Citroen's attitude had changed by then.

    Never had any disk warping problems in the VTR and VTS, and I did more km's in those cars.

    Troy.

  17. #17
    1000+ Posts n b j's Avatar
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    Quote Originally Posted by Juan M.
    Sorry to say this but my next car is probably the new Falcon XR6, a local car whose parts can be bought from KMart or Super Cheap Auto and can be serviced by any shop here in Geelong. And besides, the Ford factory is just around the corner if I need special parts.
    These costs sound familiar with PSA cars. 3 People I work with in my office drive Pugs (307's and 206's). Since we work in St Leonards, the closest pug service place for all of us is ermmm ahhh some service center in ahh Artarmon. Anyway all of us have complained about rediculous service costs and anoying problems. The last service a girl from work had on her pug (206) was an 80,000km service and it cost her more then $2,500

    Anyway, not that I own a Pug anymore, but I did get rid of it for the same problems you have just quoted earlier in your post. The service costs involved with the car was unbelievable, as well as a multitude of re-occuring problems on a relatively young car (only had about 80,000kms when sold) Those $$$$ Figures you quoted seem to be consistent with PSA servicing.

    I understand completely why you are now buying a Ford, or why your wife won't let you get another PSA car.

    I bought a BMW, for the reason that they are very common in this country, and we get the Euro varients (rather then the USA varients) in this country. Anyway it means the parts are cheaper and labour is cheaper believe it or not than Peugeot or Citroen. And because they are popular there are lots of Mechanics and other places that specialise in BMW and they can get cheap, yet genuine parts from a multitudie of BMW dealers all over the country.

    It's sad that the simple reason (THE ONLY REASON) I got rid of my Pug was the constant costs involved in services and replacing bearings and other parts that shouldn't be braking.

    btw, my BMW just had a major (BMW 2) service. (done at 100,000kms by BMW Dealers) and it cost me $900 including labour and I had my brake pads replaced, as well as various other mechanical parts replaced. It was very refreshing to have that kind of thing be only 3 figures!
    "Do my eyes deceive me, or is Senna's Lotus sounding rough ?" - Murray Walker
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  18. #18
    1000+ Posts Uga Boga's Avatar
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    Quote Originally Posted by n b j
    The last service a girl from work had on her pug (206) was an 80,000km service and it cost her more then $2,500
    $2,500?????????????????

    The 80k (or there abouts) service on my Jag S-Type cost $950 at Denlo.

    I never knew Citroens/Peugeots were so prestigious, as to demand such a high maintenance cost.



    Dealers.. get your act together please.. You're margins are big enough as it on the original sale.
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  19. #19
    Fellow Frogger! Trixie's Avatar
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    $2,500 for a service!!

    Any idea what they did? Blimey where I go, that'd get me a clutch, front pads and rotors, timing belts and an oil/fiter change/general service.
    John

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  20. #20
    1000+ Posts TroyO's Avatar
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    Quote Originally Posted by n b j
    The last service a girl from work had on her pug (206) was an 80,000km service and it cost her more then $2,500
    What was done in this $2500 service?

    Troy.

  21. #21
    1000+ Posts kermit's Avatar
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    Quote Originally Posted by n b j
    The last service a girl from work had on her pug (206) was an 80,000km service and it cost her more then $2,500
    Another female taken for a ride. A standard 80k service on a pug is about $700-800. Sounds like they did full brake disc/pads replacement, but that would only be about $800 IIRC. I can't think of anything else. Must have been something like clutch and/or exhaust as well. Maybe wheel bearings. I bet they did the water pump when changing the cam belt, but they are are only about $150.
    Cheers Simon
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  22. #22
    1000+ Posts n b j's Avatar
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    I'll have to ask her. Might have been transmission (she drives an Auto 206) I'll ask her today and get back to you all.

    still I had similar (admitedly not as high as that) service costs on my 206
    "Do my eyes deceive me, or is Senna's Lotus sounding rough ?" - Murray Walker
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  23. #23
    1000+ Posts kermit's Avatar
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    Quote Originally Posted by n b j
    still I had similar (admitedly not as high as that) service costs on my 206
    Did you ever stop and question the servicing? Over 5yrs and 109,000 I never had a service bill greater than $700, but then my pug dealer's labour rate is only $65/hr. You city people could be paying nearly twice that. For a 4hr cam belt change (206GTi) the labour difference alone could be $250.
    Cheers Simon
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  24. #24
    sans witticism SLC206's Avatar
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    Quote Originally Posted by kermit
    Did you ever stop and question the servicing? Over 5yrs and 109,000 I never had a service bill greater than $700, but then my pug dealer's labour rate is only $65/hr. You city people could be paying nearly twice that. For a 4hr cam belt change (206GTi) the labour difference alone could be $250.
    Yep, most expensive for me was the 80k which was $1100 including the timing belt. I don't think you can get a 138 timing belt change done from a Sydney dealer for less than $400 so I thought it was reasonable.

    I can't see where these astronomical costs come from, either.
    Regards,

    Simon

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  25. #25
    1000+ Posts BogMaster's Avatar
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    Quote Originally Posted by Juan M.
    This is nothing compared to what I have to deal with my Xsara. On 01/05, paid $580 for 40K service then 10/05 - $3,150 for the 60K service. That's $3,730 for an annual maintenance . But before all these, in 2004, I made some claims from warranty that I reckon would be about $2,500 (the stalk, CD player, engine mounts, door seals, and heater matrix hose). I was contemplating on a either a C5 or the 407 for my upgrade next year and I got a slap on the face from my wife, who now wouldn't touch a PSA car with a 10 metre pole. Sorry to say this but my next car is probably the new Falcon XR6, a local car whose parts can be bought from KMart or Super Cheap Auto and can be serviced by any shop here in Geelong. And besides, the Ford factory is just around the corner if I need special parts.
    Yeah I reckon you are pretty right with that...who would buy one with those service cost figures. What a bad taste joke. Shame!!!

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