My poor Xsara's brakes after service
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  1. #1
    Fellow Frogger! DJ-Studd's Avatar
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    Default My poor Xsara's brakes after service

    I had the Xsara VTS serviced on Wednesday at a Citroen dealer.

    Before the service I told them of the "ANTIPOLLUTION FAULT" message and the fact that the car often ran really rough when cold.

    I get the bill for ~$700 - for an 80k service?!

    Then I hop in the car and notice that the brakes just don't seem as normal, but put this down to new brake fluid.

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    Well, the brakes STILL aren't normal. There is a lot of travel in the pedal before I feel the brakes start to bite, and even then, I can hardly feel any feedback from the pedal. If I "pump" the pedal several times it'll end up flopping to the floor. When it does this, I can make it tap on the floor by lifting it up a CM or so and pushing it back in.... I haven't tried an emergency stop yet, so I'm not sure if the car is capable of coming to it's usual kneck-snapping stop.

    Any thoughts as to what I should do?
    Ta.
    -- DJ

  2. #2
    1000+ Posts Haakon's Avatar
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    Dont drive it!! Except carefully back to the dealer and tell them rebleed the brakes again.

    You either have air in the system from a dodgy bleeding, or the master cylinder has been stuffed by the bleeding (happens apprently if its done by the pedal pumping method - cylinder seals get nicked by any marks on the bore that it wouldnt normally contact)
    I tried to drown my sorrows in alcohol, but the bastards learnt how to swim

  3. #3
    Fellow Frogger! mattg's Avatar
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    Quote Originally Posted by DJ-Studd
    I had the Xsara VTS serviced on Wednesday at a Citroen dealer.

    Before the service I told them of the "ANTIPOLLUTION FAULT" message and the fact that the car often ran really rough when cold.

    I get the bill for ~$700 - for an 80k service?!

    -- DJ


    What was included in the "service"

    Did they tell you what caused the Antipolution fault?

    Is it still under Warranty?

    Can I ask which dealer you went to?

    Cheers
    MattG
    2002 Xsara VTS

  4. #4
    Fellow Frogger! DJ-Studd's Avatar
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    Quote Originally Posted by mattg


    What was included in the "service"

    Did they tell you what caused the Antipolution fault?

    Is it still under Warranty?

    Can I ask which dealer you went to?

    Cheers

    The service was for the basics. New spark plugs, fluids, etc. They spent said that there was no problem with the car and that they cleared the antipollution fault from the computer.

    Not under warranty by about 6 months unfortunately

    I'll PM the dealer to you, I don't want to post it in public.

    Now to figure out a road around here to try some emergency braking just to see if the brakes do fully apply - then I'll call the dealer and tell them I'm coming around immediately to have them fix it on the spot.

    -- DJ

  5. #5
    1000+ Posts Haakon's Avatar
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    80K service probably included a timing belt, hence the hefty bill. If it didnt, that is stupidly expensive....
    I tried to drown my sorrows in alcohol, but the bastards learnt how to swim

  6. #6
    Real cars have hydraulics DoubleChevron's Avatar
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    Quote Originally Posted by DJ-Studd
    I had the Xsara VTS serviced on Wednesday at a Citroen dealer.

    Before the service I told them of the "ANTIPOLLUTION FAULT" message and the fact that the car often ran really rough when cold.

    I get the bill for ~$700 - for an 80k service?!

    Then I hop in the car and notice that the brakes just don't seem as normal, but put this down to new brake fluid.

    Well, the brakes STILL aren't normal. There is a lot of travel in the pedal before I feel the brakes start to bite, and even then, I can hardly feel any feedback from the pedal. If I "pump" the pedal several times it'll end up flopping to the floor. When it does this, I can make it tap on the floor by lifting it up a CM or so and pushing it back in.... I haven't tried an emergency stop yet, so I'm not sure if the car is capable of coming to it's usual kneck-snapping stop.

    Any thoughts as to what I should do?
    Ta.
    -- DJ
    I can only repeat what's said previously.... DO NOT DRIVE IT !!!.

    You brakes are full of air I don't know how they managed to screw up a simple fluid change, but they have. They obviously didn't even test the brakes after changing the fluid.

    I'd ring up and demand they send out a flat tray to collect the car and take it back.

    Obviously I'd never be using them again. If they don't even test the brakes after 'servicing' them, I wouldn't touch 'em with a barge pole.

    seeya,
    Shane L.
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  7. #7
    1000+ Posts Uga Boga's Avatar
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    $700? heh... i think you're being overcharged.. my last bill for the S-Type service was $800. (70,000kms)

    I find $100 difference between the VTS and the S-Type staggering, you're definitely being ripped off..
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  8. #8
    Real cars have hydraulics DoubleChevron's Avatar
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    Quote Originally Posted by Uga Boga
    $700? heh... i think you're being overcharged.. my last bill for the S-Type service was $800. (70,000kms)

    I find $100 difference between the VTS and the S-Type staggering, you're definitely being ripped off..
    It depends what was done. It does sound expensive, however if they changed all the fluids, brakepads and cambelt/waterpump/tensioners you may get close to the figure quoted.

    seeya,
    Shane L.
    'Cit' homepage:
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    '78 GS1220 pallas
    '92 Range Rover Classic ... 5spd manual.

    Yay ... No Slugomatics


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  9. #9
    1000+ Posts TroyO's Avatar
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    Quote Originally Posted by Uga Boga
    $700? heh... i think you're being overcharged.. my last bill for the S-Type service was $800. (70,000kms)

    I find $100 difference between the VTS and the S-Type staggering, you're definitely being ripped off..
    As said before the $700 should include the timing belt change that is supposed to be done at 4 years/80000km. The cost of the belt change alone is $300-$400.

    Troy.

  10. #10
    1000+ Posts Uga Boga's Avatar
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    I thought the timing belt is 100,000kms???
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  11. #11
    1000+ Posts TroyO's Avatar
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    Quote Originally Posted by Uga Boga
    I thought the timing belt is 100,000kms???
    Nope. 4 cylinder petrol models is 4 Years/80000km. Diesels and V6 is 6 Years/120000km from memory.

    Troy.

  12. #12
    Fellow Frogger! DJ-Studd's Avatar
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    Mum is going to fax through the receipt for me, so I'll post it here (obviously with details bleeped) when i get it.

    Basically, worked out to the following, excluding GST.
    Parts $260.95
    Labour $380

    -- DJ

  13. #13
    Good Sport danielsydney's Avatar
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    I don't know how they managed to screw up a simple fluid change, but they have. They obviously didn't even test the brakes after changing the fluid.

    Shane and you said to me a long time ago to take my car to any place to get it serviced. These sound like a citroen dealer and they have screwed up "BIGTIME" imagine what would happen if I went to Kmart or ultratune or the like. Its just really demoralizing....I can only hope this guy gets it all sorted ASAP.

  14. #14
    Fellow Frogger! DJ-Studd's Avatar
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    Just called Citroen (ATECO), the timing belt on a Xsara VTS is 90,000KM.


    Ta.
    -- DJ

  15. #15
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    Quote Originally Posted by DJ-Studd
    The service was for the basics. New spark plugs, fluids, etc. They spent said that there was no problem with the car and that they cleared the antipollution fault from the computer.

    Not under warranty by about 6 months unfortunately

    I'll PM the dealer to you, I don't want to post it in public.

    Now to figure out a road around here to try some emergency braking just to see if the brakes do fully apply - then I'll call the dealer and tell them I'm coming around immediately to have them fix it on the spot.

    -- DJ
    would you recommend the citroen dealer to us all?

  16. #16
    Real cars have hydraulics DoubleChevron's Avatar
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    Quote Originally Posted by danielsydney
    Shane and you said to me a long time ago to take my car to any place to get it serviced. These sound like a citroen dealer and they have screwed up "BIGTIME" imagine what would happen if I went to Kmart or ultratune or the like. Its just really demoralizing....I can only hope this guy gets it all sorted ASAP.
    If you went to Kmart or Autotune they probably wuoldn't have screwed it up. They probably do brake fluid changes everyday .... And more importantly would ROAD TEST the cars before letting the owner collect.

    It's just a standard braking system, as fitted to every car since about the 1920's.

    seeya,
    Shane L.
    'Cit' homepage:
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    Proper cars--
    '85 Series II CX2500 GTi Turbo I
    '63 ID19 http://www.aussiefrogs.com/forum/showthread.php?t=90325
    '72 DS21 ie 5spd pallas (last looked at ... about 15years ago)
    '78 GS1220 pallas
    '92 Range Rover Classic ... 5spd manual.

    Yay ... No Slugomatics


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  17. #17
    Fellow Frogger! DJ-Studd's Avatar
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    Quote Originally Posted by jasC2
    would you recommend the citroen dealer to us all?
    The dealer itself is good, but going by the service that I just had, I wouldn't use their service department again. Can't say the dealer name in public, sorry.

    Scanning the receipt at the moment...

    -- DJ

  18. #18
    Fellow Frogger! DJ-Studd's Avatar
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    Quote Originally Posted by DoubleChevron
    And more importantly would ROAD TEST the cars before letting the owner collect.

    That's the thing.. I saw one of their "young guns" take the car for a road test just before I picked it up... this guy couldn't tell that the brakes weren't normal? Must drive a ford or something... Not to mention the way he yanked my handbrake up... I'd never seen it that erect in my entire life.

    Then I saw him drive a C3 into the service bay, accidently squeeling the wheels.

    This dealer is a prestegious dealer, I'm surprised that this happened.

    -- DJ

  19. #19
    Good Sport danielsydney's Avatar
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    The dealer itself is good, but going by the service that I just had, I wouldn't use their service department again. Can't say the dealer name in public, sorry.

    Scanning the receipt at the moment...
    This seems to be getting Citroen into a lot of bother the aftersales service is appalling. As for C3 squeeling wheels they must be heavy as I have never had my wheels screaming. Only around a few bends but hardly ever....very concerning trends here. Giving great cars bad names........

  20. #20
    1000+ Posts Uga Boga's Avatar
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    Can't wait to see the receipt... cause that's just wrong... $700.00 - not including the timing belt!!!
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  21. #21
    Fellow Frogger! DJ-Studd's Avatar
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    Here's the receipt.
    Sorry about the poor quality, it's a scan of a fax.
    -- DJ

    Edit: Mislabled service as 60,000KM... hmm.
    Attached Thumbnails Attached Thumbnails My poor Xsara's brakes after service-xsaraservice2.gif   My poor Xsara's brakes after service-xsaraservice1.gif  
    Last edited by DJ-Studd; 24th June 2005 at 03:26 PM.

  22. #22
    1000+ Posts TroyO's Avatar
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    The reciept says the service is a 60000km service for a Xsara SX. And you were charged for Automatic transmission fluid???

    Troy.

  23. #23
    Fellow Frogger! DJ-Studd's Avatar
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    Good point TroyO. And wtf is a Xsara SX I'm guessing it's an auto...

    -- DJ

  24. #24
    Fellow Frogger! DJ-Studd's Avatar
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    Called the dealer.
    They'll bleed them on the spot for me this arvo.
    They'll also give me credit for the auto trans fluid.


    Off to the dealer I go.

    -- DJ

  25. #25
    1000+ Posts Uga Boga's Avatar
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    Quote Originally Posted by DJ-Studd
    Good point TroyO. And wtf is a Xsara SX I'm guessing it's an auto...

    -- DJ
    Yep, the Xsara SX is the auto version (2.0L?).

    They don't even call it Xsara SX downunder tho, mostly in the U.K?

    Woah... talk about a bunch of sneaky cheats.
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