I was finally able to source the silentbloc bushings from Jose Franssen. My experience, however, was that I placed a web order (and also an email to their contact email) but got no response for the better part of a month. Eventually, I got an email offer after which the transaction went smoothly. I thought this was a fluke, however, about three weeks ago I placed another order for some brake parts and so far have heard nothing back. Is this normal for Franssen?