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Thread: The total disaster that is Inchcape and Citroen Australia

  1. #101
    Fellow Frogger! iLaguna's Avatar
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    Quote Originally Posted by halfamill View Post
    Hanging out your dirty washing on a public forum is not going to help your cause of achieving greater PSA dealer network support! See comments!

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    Peugeot boss: ?We want to do better?
    I doubt anyone from PCA would even go to CA and read up on the comments anyway. It could do them a world of good to get some real customer feedback, but I doubt it.

    They probably don't want to in fear of what they already know and then it'll all become very real for them.
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  2. #102
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    Itís too late for Sime Darby and probably a bit early for Inchcape when it comes to brickbats.


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  3. #103
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    this tank, how on earth could it cost $3000??? That is absolute nonsense.

  4. #104
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    Maybe they better start building Citroens and Peugeots in South Korea to get better reliability.
    Read recently the new "Holden" Astra had sold more more of this one model in December 2107 than Peugeot and Citroen did for all of it's models for the whole of 2017

  5. #105
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    Quote Originally Posted by Nagaman View Post
    Even more reason to ditch diesel. Too many ancillaries to deal with IMO.
    I donít need better than sub 6L/100 on the THP.


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    Sorry, but you are aware of the valve coking issue with modern direct injection petrol engines aren't you ?

    There is also a push to have particulate filters on direct injection petrol engines as the micro injector sizes and the lean burning also leads to the same fine particulate issue that common rail diesel engines are known for. Catalytic converters don't remove these particulates.

    Cheers

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  6. #106
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    Quote Originally Posted by N5GTi6 View Post
    Sorry, but you are aware of the valve coking issue with modern direct injection petrol engines aren't you ?

    There is also a push to have particulate filters on direct injection petrol engines as the micro injector sizes and the lean burning also leads to the same fine particulate issue that common rail diesel engines are known for. Catalytic converters don't remove these particulates.

    Cheers

    Justin
    Mine doesnít have a GPF and the stories about valve accretion have been noted and I await that reality, .........the BEV development is my focus now.


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  7. #107
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    Sounds like there is a need to start a new thread. This discussion is now far removed from the original theme!
    Moderators Please?
    Cheers Gerry

  8. #108
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    It's about competent Citroen new car service hardship in Sydney under the new system. Super-important. Sydney has the biggest ownership in the country.

    Why it keeps being diverted is beyond me. There may be similar problems interstate, but nobody has described them, apart from some hints from WA.
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  9. #109
    JBN
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    Quote Originally Posted by gerrypro View Post
    Sounds like there is a need to start a new thread. This discussion is now far removed from the original theme!
    Moderators Please?
    The original theme started as "The total disaster....". Seems to be tracking along OK.

    John
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  10. #110
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    Quote Originally Posted by diesel pete View Post
    ... I took the adblue cap off inside the car and I can see fluid inside the tank so it's not empty, which makes me wonder where this is coming from. Perhaps the injector outside the tank?
    The filler is at the back of the tank and there are a couple of vents on the tank, so if overfilled, it might be leaking urea/Adblue from one of those vents. It's not meant to be filled completely up to the cap though. The pump in the tank generates and must maintain a urea pressure of several Bar and it is then sprayed into the exhaust up the front. From the spray pattern under the tank, another explanation might be that a connector is leaking at the top of the tank, after the pump/tank and before the injector/exhaust so is raising the fault because the pressure is not being maintained as expected. Possibly an easy fix.

  11. #111
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    The new adblue tank is definitely leaking urea (more like spraying it out).

    So the car is being towed back to Sydney City Citroen.

  12. #112
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    Quote Originally Posted by David S View Post
    The filler is at the back of the tank and there are a couple of vents on the tank, so if overfilled, it might be leaking urea/Adblue from one of those vents. It's not meant to be filled completely up to the cap though. The pump in the tank generates and must maintain a urea pressure of several Bar and it is then sprayed into the exhaust up the front. From the spray pattern under the tank, another explanation might be that a connector is leaking at the top of the tank, after the pump/tank and before the injector/exhaust so is raising the fault because the pressure is not being maintained as expected. Possibly an easy fix.
    Thanks Dave. I do hope it is an easy fix!

    Although I am not very confident in Sydney City Citroen's ability - the error came up almost as soon as we drove off and when we took the car back, they did an error code reset. I had to climb under the car myself on the weekend so I can't see that they've tested the car.

  13. #113
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    Diesel Pete,

    I posted this on a Car Advice thread but you may not have seen it.

    My suggestion was to give John at Revive My Lion a call. He’s a PSA specialist, and as mobile mechanic can come to you; at least you don’t have to leave the car at a dealer for a day. Show him the leaking tank and maybe he’ll come up with a different solution or diagnosis to the one that you got from both Continental and Sydney City. If not, then of course it’s back to the trials of warranty service during this upheaval period, which is unlikely to be fun - but maybe a second opinion might be useful? Probably can’t hurt given the fact that both diagnoses seem to have been possibly incorrect, or at least if the diagnosis correct then the repair incorrect or insufficient.

  14. #114
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    Thanks Tony, I missed your post.

    I will persist with following up PCA at the moment as I feel that they need to honour the warranty obligation and I shouldn't have to bear the cost of this. Admittedly the personal cost in terms of time and frustration has been significant. Had Inchcape not changed the dealer network then none of this would have happened.

    I am confident that Continental correctly diagnosed the car and suspect that a poor repair job is the reason this saga is still going. Nonetheless I really appreciate your suggestion.

  15. #115
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    Quote Originally Posted by diesel pete View Post
    Thanks Dave. I do hope it is an easy fix!

    Although I am not very confident in Sydney City Citroen's ability - the error came up almost as soon as we drove off and when we took the car back, they did an error code reset. I had to climb under the car myself on the weekend so I can't see that they've tested the car.
    Sydney City Citroen advised that there was a problem with a hose connected to the new urea tank, causing a pressure problem and therefore the emission fault.

    The car has been there since Monday but is still not repaired because the part hasn't arrived. Why it is taking so long is a mystery. So at this stage it looks like the car won't be repaired until sometime next week.

  16. #116
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    Out of curiosity were you able to see the old tank and did anyone point out what the actual defect with it was?

  17. #117
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    The Subaru Forester Diesel had similar problems with Adblue additive tank from new, sending yellow and red symbols with the regeneration burn. The vehicle was driven at highways speed and still the yellow and the return to dealer indicator came up. They played around withe sensors and ended up draining the Adblue tank and refilling before problem was solved. The car must have sat around for some time before being sold and it was the additive causing the issue.

  18. #118
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    Quote Originally Posted by forumnoreason View Post
    Out of curiosity were you able to see the old tank and did anyone point out what the actual defect with it was?
    No, I didn't see the old tank.

    I understand that the tank was deforming on the GC4P resulting in the emission error. An earlier recall replaced the filler cap with a new style "breather" cap which I assume was an attempt to stop the tank from deforming under pressure. If this doesn't solve the issue then the entire tank gets replaced with a new stronger version.

  19. #119
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    We will be picking up our Grand Picasso today from the dealer, six weeks after the engine fault first occurred. Yes, six weeks. Over that time we have made five round trips to the dealer and so many phone calls to both the dealer and PCA that I have lost count.

    Last week was entirely wasted because the dealer had supposedly placed their order for the broken part but said PCA were not responding to their order. I phoned PCA but they said no such order had been received from the dealer. The part was confirmed as being in stock so there should have been no delay. It took more phone calls with increasing levels of exasperation and my insistence that PCA talk with the dealer instead of expecting me to broker the outcome.

    The part finally arrived yesterday and the car has been repaired today. Well, that's what they've told me. I asked if it had been tested thoroughly - the service person said it had. I'm not confident given what happened previously and we won't be able to pick up the car until late in the afternoon so I sincerely hope it has been repaired properly.

    This has been a total cluster ****.

    I've just written an email to Ms Poelmann today asking when PCA are planning to contact the customers of terminated dealers to advise them how warranty work will be handled.
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  20. #120
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    Quote Originally Posted by diesel pete View Post
    We will be picking up our Grand Picasso today from the dealer, six weeks after the engine fault first occurred. Yes, six weeks. Over that time we have made five round trips to the dealer and so many phone calls to both the dealer and PCA that I have lost count.

    Last week was entirely wasted because the dealer had supposedly placed their order for the broken part but said PCA were not responding to their order. I phoned PCA but they said no such order had been received from the dealer. The part was confirmed as being in stock so there should have been no delay. It took more phone calls with increasing levels of exasperation and my insistence that PCA talk with the dealer instead of expecting me to broker the outcome.

    The part finally arrived yesterday and the car has been repaired today. Well, that's what they've told me. I asked if it had been tested thoroughly - the service person said it had. I'm not confident given what happened previously and we won't be able to pick up the car until late in the afternoon so I sincerely hope it has been repaired properly.

    This has been a total cluster ****.

    I've just written an email to Ms Poelmann today asking when PCA are planning to contact the customers of terminated dealers to advise them how warranty work will be handled.
    You might find something in this -
    https://premium.goauto.com.au/peugeo...adership-team/


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  21. #121
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    Quote Originally Posted by Nagaman View Post
    Thanks.

    They really have been busy talking positively about all the things they are doing in the local market. Makes it sound so well organised.

    But it's been totally ineffective. The one oblique communication they sent out advising of the "update to the dealer network" failed to make clear the impact this would have on Citroen owners who have a car in the warranty period and whose selling dealer had been cut from the network.

    Pity they didn't put some resources into making the transition smooth for the people who actually drive their cars. Or ensure that they had enough trained technicians ready to do repairs. Or ensure that their internal processes for warranty approval and parts ordering/delivery doesn't take weeks.

  22. #122
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    I rarely visit Twitter etc. but here are two links of interest:
    https://twitter.com/CitroenAust Quote "Enter into an optimistic world! ..."
    Actually it has some interesting material if you scroll down.

    Plus ... https://twitter.com/wendy_harmer/sta...87432863039490
    Apparently a 2011 Picasso from an earlier tweet from 2017, so this will not be another warranty issue involving PCA/Inchcape, but a retail issue with a parts supply problem. No idea what the issue is or where it is, but clearly not happy.

    Anyone care to counter the great unwashed in the comments? See it as an opportunity to hone those blatant pro-Citroen astro-turfing skills!
    Last edited by David S; 14th February 2018 at 09:07 PM.

  23. #123
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    No, don't counter the great unwashed comments. They drive the price of used Citroens down to Matchbox toy levels, for tight arsed people like me to buy. I wonder how many Kia's and Hyundia's can have their complete suspension (dampers and springs) replaced for $600? I did on the Xantia VSX. Anyhow, my $2000 Xantia has given me 100,000kms with better comfort, handling and braking than the Koreans.

    John
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  24. #124
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    Iím not on Twitter, sad to see all the negativity about CitroŽn. Someone should at least point her towards Revive My Lion instead of the dealer network, in its current state of.... uh.... disarray.

    Regarding Diesel Pete - sorry youíve had such a bum deal. However, I would caution to suggest that stories of six-week turnarounds for warranty issues with dealers are not exactly unusual in the automotive industry, frenchies or not - people are regularly frustrated dealing with these things. Your problem also happened to consider with the double whammy of Christmas/New Year, AND a massive upheaval in the dealer network. Part of me thinks it would never have gone smoothly.

    Not making excuses - youíve had pretty poor service. Just trying to look at without anger-coloured-glasses.

  25. #125
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    yes given the factors as Tony points out you were up against it from the start, refer to Seneca the philosopher for consolation, if you have no expectations you cannot be dissapointed!

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