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Thread: INCHCAPE To Show Us How To Sell Citroens?

  1. #426
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    Quote Originally Posted by seasink View Post
    Nagaman, I would have been happy to have the airbags in my DS3 changed by Continental. It will be mandatory. (Continental is what this thread is about).

    Alas, now I will have to chance it with an Inchcape dealer - not one here has my trust. The one nearest me couldn't even diagnose a thermostat failure in a Peugeot.
    I would have thought there would be a ‘specialist’ within the dealership charged with the responsibility......if only to cover themselves.


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  2. #427
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    The Takata airbag recall has a silver lining.........for the dealerships -
    https://premium.goauto.com.au/sleuth...rbag-escapees/


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  3. #428
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    The number of DS3 "specialists" in a Pug/Subaru/etc dealership in Sydney is nil.

    Even the phone trick in your link is disabled by those who don't allow this sort of intrusion.

  4. #429
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    "The Cactus is going to be a hard knock I think - they have a lot still on the caryards, and they will be superseded this year by a much better model (more conventional looks and better suspension.) So anyone really interested in a Cactus who’s done their research will be holding off - meanwhile there’s loads sitting in stock waiting to be sold at a loss...."

    I'm just back from Europe where I took up a Citroen Europass deal. Got lucky and was given a new model Cactus (1 month on the market) and did 3700 kms in it. New suspension is fantastic, really is a return to the floating ride and felt much like my old C5s and better than my current Picasso.

    So I would agree that if folk are in the market for a Cactus, it would be better to wait until the new models come down under.
    iLaguna and nota like this.

  5. #430
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    Quote Originally Posted by French fancier View Post
    "The Cactus is going to be a hard knock I think - they have a lot still on the caryards, and they will be superseded this year by a much better model (more conventional looks and better suspension.) So anyone really interested in a Cactus who’s done their research will be holding off - meanwhile there’s loads sitting in stock waiting to be sold at a loss...."

    I'm just back from Europe where I took up a Citroen Europass deal. Got lucky and was given a new model Cactus (1 month on the market) and did 3700 kms in it. New suspension is fantastic, really is a return to the floating ride and felt much like my old C5s and better than my current Picasso.

    So I would agree that if folk are in the market for a Cactus, it would be better to wait until the new models come down under.
    My sister went into look and the cactus and C4 ...... They were in UK and france a few months ago and she decided she liked the C4 and cactus and wanted to see what the pricing was here.

    She is looking for a new car. They kept showing her the demonstrators and she would say "No, I don't want the old model, where are the 2018 models" .... and ended up arguing with the salesman and walking out as he insisted all the models there were current and the 2018 models she wanted didn't exist.... She told him "they are 2017 models, I've looked at and driven the 2018 models .... and they are quite different ot these cars" .... and leaving. He insisted there was no "2018" models and the cars she wanted to see "didn't exist"..... Even though she had seen and driven them

    What a bizzare way to sell cars. Instead he should have simply said "the 2018 model year cars are not yet for sale in Australia" .... or .... "we have none of those in stock". Not try and convince they don't exist hoping to sell the ones in stock
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  6. #431
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    Quote Originally Posted by DoubleChevron View Post
    My sister went into look and the cactus and C4 ...... They were in UK and france a few months ago and she decided she liked the C4 and cactus and wanted to see what the pricing was here.

    She is looking for a new car. They kept showing her the demonstrators and she would say "No, I don't want the old model, where are the 2018 models" .... and ended up arguing with the salesman and walking out as he insisted all the models there were current and the 2018 models she wanted didn't exist.... She told him "they are 2017 models, I've looked at and driven the 2018 models .... and they are quite different ot these cars" .... and leaving. He insisted there was no "2018" models and the cars she wanted to see "didn't exist"..... Even though she had seen and driven them

    What a bizzare way to sell cars. Instead he should have simply said "the 2018 model year cars are not yet for sale in Australia" .... or .... "we have none of those in stock". Not try and convince they don't exist hoping to sell the ones in stock
    Women aren’t meant to know is my impression of sales staff in general. Good for her!


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  7. #432
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    Berlingo vans are great.
    Basic but built tough.

  8. #433
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    Berlingo/Partner/Combo news -
    http://europe.autonews.com/article/2...mail-ane-daily


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  9. #434
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    name and shame the dozy dealer who is spinning porkies?

  10. #435
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    My dealer for Citroen is primarily a Mazda dealership and they do as little as they can get away with to promote any conversation about Citroen.
    Any other brand would involve ‘teasers’ to keep you thoroughly up to date with what’s “coming soon”. Peugeot is an afterthought with them also.


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  11. #436
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    These guys are amazing
    It's Been over 18months since alpikes in Perth closed their doors and then out of the blue Citroen au send me an email wanting to send our service details to the new dealer just like Facebook and my - gov medical records it was a opt-out not opt in notification
    My response
    ******S

  12. #437
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    Yes, I've seen that e-mail and it's unclear what they will do if you do not respond. On one reading it could be saying they will just hand over your personal info to the nearest dealer, assuming you do not object. It's unclear, possibly sneaky and likely pushing the privacy envelope. Certainly, the wording is clumsy.

    As they already have your e-mail address, to respond clearly, simply reply 'NO' and ask them to ensure they (or their partners) do not send you unsolicited material unless you want them to. Then it is up to you to decide if you want to establish a relationship with that dealer when it suits you and to also check how that dealer will use your information. It is probably to your advantage that PCA knows an owner's name and postal address in case of a recall (e.g. Takata), but they can get that from the registration dept in each state if need be. For a warranty repair, the manufacturer would reasonably expect to know who the owner is.

    Nidasu (the sender of the e-mail) is a 3rd party back end service provider that collects data from dealer systems and aggregates information for manufacturers/importers, in this case PCA. It's a debatable point as to whether the dealers should really allow this on privacy grounds, unless a customer has agreed for their information to be used that way. Their franchise agreements may require it of them, but the customers' preferences should prevail.

    If you received an airbag recall letter recently, note that on the back of the last page there are privacy options that are easily missed. They appear to assume you are opting in unless you specifically opt out of all the sharing and marketing choices.
    Last edited by David S; 18th July 2018 at 08:49 PM.

  13. #438
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    Quote Originally Posted by David S View Post
    If you received an airbag recall letter recently, note that on the back of the last page there are privacy options that are easily missed. They appear to assume you are opting in unless you specifically opt out of all the sharing and marketing choices.
    I got the airbag letter and rang the "dedicated Recall Centre" (it's very important that I contact them) and they just gave the name of my local dealer. Thanks very much.

    I had no intention of sending them the letter back, as they already found me.
    Regards,

    Simon

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  14. #439
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    If it’s an ‘outdoor’ car I’d be freaking out at the thought .
    This is a massive worldwide issue not easily resolved......unless government goes into production too.


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  15. #440
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    https://www.caradvice.com.au/670485/...relaunch-2019/

    Ha ha..."big plans". Really. Almost no change. They'd "like to see the C5 Aircross". Seriously, how long does it take to make a decision?

    And they have more current model Cactuses than they can sell, so no new Cactus any time soon.

    The clowns at Inchcape seem to have no interest in selling PSA vehicles in Australia. They've cut the range, they've cut the national dealer network in half and their efforts to date amount to a few articles saying that they're considering new models.

    It's a joke.
    Last edited by diesel pete; 11th October 2018 at 01:05 PM. Reason: spleling
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  16. #441
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  17. #442
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    Now that is interesting news. The impression I gained was that she had no interest or knowledge of the cars and could just as easily have been marketing toothpaste. I sent a copy of my book addressed personally to her and got no acknowledgement. Now in the past there would have been a response - at a minimum a signed thank you via a secretary and perhaps a give away trinket from a press pack. In 2001 Rob Dommerson appreciated the importance of the illustrious Peugeot past in Australia and commissioned Ewan Kennedy and Marque Publications to put out a book Peugeot The Australian Story.

  18. #443
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    Yes, I was going to suggest you shouldn't have been too put out, well at least not too surprised, by the lack of response given this might have been brewing for a while. However, I didn't want to derail your Pug book thread. The little boat that is PCA has clearly been sailing some rough waters for a while. To give some credit, she was interested enough to be spotted wandering around at French Car Day in Sydney with her family this year. PCA also made the effort to participate.

  19. #444
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    There's another book on Peugeot marketing 1980 on. Would make amusing reading but I would get sued.
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  20. #445
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    There may yet be hope. A new MD has been appointed.

    https://premium.goauto.com.au/new-md...oen-australia/

  21. #446
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    Default INCHCAPE To Show Us How To Sell Citroens?

    Is Inchcape truly on board in their desire to actually sell more or is this just another quick quid manoeuvre ?

    Sadly, a massive % sales increase wouldn’t prove much.


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  22. #447
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    Giving Inchcape the benefit of the doubt, I do believe that if they actually wanted Citroen to close up shop here, they would simply have done so, they’ve had plenty of time. They haven’t done so - they’ve entered into a sort of “holding pattern” which is consistent with what they have claimed is their plan. They wish to focus first on Peugeot, then on Citroen. Citroen has had costs cut in a sort of “stop leaking money while we work out what to do next” strategy by shrinking the dealer network, and a general disinterest in sales as PCA’s/Inchcape’s efforts are focussed on Peugeot.

    The good news would be that Peugeot seems to be doing reasonably well, it has certainly had an uptick. So it is possible that Inchcape will continue to improve Peugeot’s sales and standing, and that they can do the same to Citroen. They have been very public that they are waiting on Citroen, and intending to formally “relaunch” the brand next year. This is consistant with the general lack of activity Citroen has seen, and the general lack of a “push” from dealers etc. If they had said “yes we’re working on Citroen” then you would assume the current lack of activity meant that they actually intend to wind the brand down. But taking them at their word (Peugeot first, Citroen next), then the lack of activity is not surprising.

    Next year, they have the opportunity to make a big push and launch the three cars which will be potentially most successful in AUS - the C3 Aircross, the new refreshed design C4 Cactus, and the C5 Aircross. (How nice if they were able to include the DS7 Crossback...). The Cactus and C5 MUST be imported with the new suspension system, to sell the brand as “comfort is the new cool”. If they don’t do this then they are crazy.

    I suppose their biggest difficulty is the backlog of old C4 Cactus stock that they seem unable to move (there seem to still be 66 new/demo on Carsales). They will need to man up and cut their losses on these, as the likelihood is the new model is much more likely to find a home in Australia.
    harrisson_citroen and iLaguna like this.

  23. #448
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    I wouldn't take too much comfort from the position of Peugeot. Sales last year had collapsed to a very low level so percentage increases may look good this year but they are from a base that would have looked good in 1955. Reduction in the dealer network indicates an abandonment of any idea of mass sales in favour of some strategy of being a minor niche player. Appointment of executives with no Australian automotive industry experience does not engender confidence. Some of the material being put out by Inchcape about the Citroen past in Australia is instructive as to the laziness of their publicists and their ignorance of Australian motoring history.
    iLaguna and diesel pete like this.

  24. #449
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    The only people who actually care about PSA product are local enthusiasts and French management (hopefully) but they don’t seem to take Australian sales potential seriously.
    The distribution franchise is just another tin pushing brigade.
    Until the French take Australia seriously and take over the whole sales chain with dedicated outlets it’s just another waste of time.


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  25. #450
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    https://www.caradvice.com.au/692496/...ice-australia/

    Could be the start of some thing? …….
    2013 Peugeot 2008 Active 1.6L Auto Wagon - Current Drive
    2006 Renault Megane Expression 2.0L Auto Hatch - Current Drive
    2013 Renault Latitude Privilege 2.0L dCi Auto Sedan - Past Drive

    2008 Renault Laguna Dynamique 2.0L dCi Auto Wagon - Past Drive
    2002 Renault Laguna Privilege 3.0L V6 Auto Wagon - Past Drive
    1995 Renault 19 Alize 1.8L Manual Sedan - Past Drive
    2000 Volkswagen Polo 16V 1.6L Manual Hatch - Past Drive
    1998 SEAT Cordoba SXE 1.6L Manual Sedan - Past Drive


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