INCHCAPE To Show Us How To Sell Citroens? - Page 18
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Thread: INCHCAPE To Show Us How To Sell Citroens?

  1. #426
    Fellow Frogger!
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    Quote Originally Posted by seasink View Post
    Nagaman, I would have been happy to have the airbags in my DS3 changed by Continental. It will be mandatory. (Continental is what this thread is about).

    Alas, now I will have to chance it with an Inchcape dealer - not one here has my trust. The one nearest me couldn't even diagnose a thermostat failure in a Peugeot.
    I would have thought there would be a ‘specialist’ within the dealership charged with the responsibility......if only to cover themselves.


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  2. #427
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    The Takata airbag recall has a silver lining.........for the dealerships -
    https://premium.goauto.com.au/sleuth...rbag-escapees/


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  3. #428
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    The number of DS3 "specialists" in a Pug/Subaru/etc dealership in Sydney is nil.

    Even the phone trick in your link is disabled by those who don't allow this sort of intrusion.

  4. #429
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    "The Cactus is going to be a hard knock I think - they have a lot still on the caryards, and they will be superseded this year by a much better model (more conventional looks and better suspension.) So anyone really interested in a Cactus who’s done their research will be holding off - meanwhile there’s loads sitting in stock waiting to be sold at a loss...."

    I'm just back from Europe where I took up a Citroen Europass deal. Got lucky and was given a new model Cactus (1 month on the market) and did 3700 kms in it. New suspension is fantastic, really is a return to the floating ride and felt much like my old C5s and better than my current Picasso.

    So I would agree that if folk are in the market for a Cactus, it would be better to wait until the new models come down under.
    iLaguna and nota like this.

  5. #430
    Real cars have hydraulics DoubleChevron's Avatar
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    Quote Originally Posted by French fancier View Post
    "The Cactus is going to be a hard knock I think - they have a lot still on the caryards, and they will be superseded this year by a much better model (more conventional looks and better suspension.) So anyone really interested in a Cactus who’s done their research will be holding off - meanwhile there’s loads sitting in stock waiting to be sold at a loss...."

    I'm just back from Europe where I took up a Citroen Europass deal. Got lucky and was given a new model Cactus (1 month on the market) and did 3700 kms in it. New suspension is fantastic, really is a return to the floating ride and felt much like my old C5s and better than my current Picasso.

    So I would agree that if folk are in the market for a Cactus, it would be better to wait until the new models come down under.
    My sister went into look and the cactus and C4 ...... They were in UK and france a few months ago and she decided she liked the C4 and cactus and wanted to see what the pricing was here.

    She is looking for a new car. They kept showing her the demonstrators and she would say "No, I don't want the old model, where are the 2018 models" .... and ended up arguing with the salesman and walking out as he insisted all the models there were current and the 2018 models she wanted didn't exist.... She told him "they are 2017 models, I've looked at and driven the 2018 models .... and they are quite different ot these cars" .... and leaving. He insisted there was no "2018" models and the cars she wanted to see "didn't exist"..... Even though she had seen and driven them

    What a bizzare way to sell cars. Instead he should have simply said "the 2018 model year cars are not yet for sale in Australia" .... or .... "we have none of those in stock". Not try and convince they don't exist hoping to sell the ones in stock
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  6. #431
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    Quote Originally Posted by DoubleChevron View Post
    My sister went into look and the cactus and C4 ...... They were in UK and france a few months ago and she decided she liked the C4 and cactus and wanted to see what the pricing was here.

    She is looking for a new car. They kept showing her the demonstrators and she would say "No, I don't want the old model, where are the 2018 models" .... and ended up arguing with the salesman and walking out as he insisted all the models there were current and the 2018 models she wanted didn't exist.... She told him "they are 2017 models, I've looked at and driven the 2018 models .... and they are quite different ot these cars" .... and leaving. He insisted there was no "2018" models and the cars she wanted to see "didn't exist"..... Even though she had seen and driven them

    What a bizzare way to sell cars. Instead he should have simply said "the 2018 model year cars are not yet for sale in Australia" .... or .... "we have none of those in stock". Not try and convince they don't exist hoping to sell the ones in stock
    Women aren’t meant to know is my impression of sales staff in general. Good for her!


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  7. #432
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    Berlingo vans are great.
    Basic but built tough.

  8. #433
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    Berlingo/Partner/Combo news -
    http://europe.autonews.com/article/2...mail-ane-daily


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  9. #434
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    name and shame the dozy dealer who is spinning porkies?

  10. #435
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    My dealer for Citroen is primarily a Mazda dealership and they do as little as they can get away with to promote any conversation about Citroen.
    Any other brand would involve ‘teasers’ to keep you thoroughly up to date with what’s “coming soon”. Peugeot is an afterthought with them also.


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  11. #436
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    These guys are amazing
    It's Been over 18months since alpikes in Perth closed their doors and then out of the blue Citroen au send me an email wanting to send our service details to the new dealer just like Facebook and my - gov medical records it was a opt-out not opt in notification
    My response
    ******S

  12. #437
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    Yes, I've seen that e-mail and it's unclear what they will do if you do not respond. On one reading it could be saying they will just hand over your personal info to the nearest dealer, assuming you do not object. It's unclear, possibly sneaky and likely pushing the privacy envelope. Certainly, the wording is clumsy.

    As they already have your e-mail address, to respond clearly, simply reply 'NO' and ask them to ensure they (or their partners) do not send you unsolicited material unless you want them to. Then it is up to you to decide if you want to establish a relationship with that dealer when it suits you and to also check how that dealer will use your information. It is probably to your advantage that PCA knows an owner's name and postal address in case of a recall (e.g. Takata), but they can get that from the registration dept in each state if need be. For a warranty repair, the manufacturer would reasonably expect to know who the owner is.

    Nidasu (the sender of the e-mail) is a 3rd party back end service provider that collects data from dealer systems and aggregates information for manufacturers/importers, in this case PCA. It's a debatable point as to whether the dealers should really allow this on privacy grounds, unless a customer has agreed for their information to be used that way. Their franchise agreements may require it of them, but the customers' preferences should prevail.

    If you received an airbag recall letter recently, note that on the back of the last page there are privacy options that are easily missed. They appear to assume you are opting in unless you specifically opt out of all the sharing and marketing choices.
    Last edited by David S; 18th July 2018 at 09:49 PM.

  13. #438
    sans witticism SLC206's Avatar
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    Quote Originally Posted by David S View Post
    If you received an airbag recall letter recently, note that on the back of the last page there are privacy options that are easily missed. They appear to assume you are opting in unless you specifically opt out of all the sharing and marketing choices.
    I got the airbag letter and rang the "dedicated Recall Centre" (it's very important that I contact them) and they just gave the name of my local dealer. Thanks very much.

    I had no intention of sending them the letter back, as they already found me.
    Regards,

    Simon

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  14. #439
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    If it’s an ‘outdoor’ car I’d be freaking out at the thought .
    This is a massive worldwide issue not easily resolved......unless government goes into production too.


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