INCHCAPE To Show Us How To Sell Citroens? - Page 15
  • Register
  • Help
Page 15 of 18 First ... 51112131415161718 Last
Results 351 to 375 of 438
Like Tree261Likes

Thread: INCHCAPE To Show Us How To Sell Citroens?

  1. #351
    Fellow Frogger!
    Join Date
    Aug 2015
    Location
    Nagambie
    Posts
    787

    Default INCHCAPE To Show Us How To Sell Citroens?

    Re Subaru servicing, I would have imagined the profit margin would have ensured a brilliant performance.

    Advertisement



    Sent from my iPad using aussiefrogs
    Last edited by Nagaman; 30th January 2018 at 11:49 AM.

  2. #352
    Member diesel pete's Avatar
    Join Date
    Jul 2015
    Location
    Sydney, Australia
    Posts
    60

    Default

    Quote Originally Posted by Foghorn Lebhorn View Post
    Oh boy... this is going to be painful.

    I've got two warranty issues with my C4 Picasso; a roof blind that needs full replacement, and a structurally cracked rear spoiler.

    Continentals are well versed in the blind replacements, as they've had to replace a few of them, and the cracked rear spoiler seems to be quite common and well documented on European forums.

    Called the new multi-brand dealer in Artarmon, and had to provide them with all my personal and vehicle details by email so they would call me back. Now I have an appointment for them to look at and assess the issues because they'd never heard of these things, presumably because the sum of their knowledge is bare minimum.

    I feel like I'm now going to have to fight and educate them over the next few months to get this resolved as they seem to have an antiquated customer management process where initial interactions are handled by a receptionist.

    I'm so grateful for Continentals for taking my car back and extracting and temporarily screwing the roof blind into place (pro bono) in December. It would have been a hellish summer without it while I waited for the new dealers to learn how to spell the word Citroen.

    Continentals will definitely be getting all my service work, but I'm forced to endure the frustrations of the automotive equivalent of an Indian outsourcing model for software development to get my warranty issues resolved.

    Oh BTW... we're a Frankenstein combined Subaru and Citroen household, and I've never been impressed with the Subaru service.
    We had the same problem with the roof blind late last year with our Grand Picasso but were able to get it fixed by Continental just before the dealer network change. So it was all handled in their usual professional manner.

    However we now have another warranty issue, this time with the adblue tank. I tried the dealer at Artarmon and received the same spiel about emailing everything to them, etc. I live quite a distance from them so it wasn't going to be convenient and I got the impression that they weren't that keen to help so I abandoned that idea and tried Trivett at Parramatta. I had to leave a message twice and they still haven't returned my call, three weeks later.

    Next I tried Peter Warren Campbelltown. They were very busy, couldn't see the car for a few weeks and seemed rushed and disinterested. So I tried Sydney City Citroen. I left them to last because they are closing their Citroen dealership in February and I assumed that they probably wouldn't be able to help. They were able to get the car in for diagnosis relatively quickly - great! Unfortunately since then it's not been a good experience. The repair is still waiting approval. I won't go over the details as I've posted a separate thread about my saga here in the forums.

    I think you are right about Citroen warranty work here in Sydney. It's not pretty at the moment.

  3. #353
    Member Foghorn Lebhorn's Avatar
    Join Date
    Nov 2010
    Location
    Root eHill North
    Posts
    75

    Default

    [Sigh]

    Our best hope is that all the rookie dealers negotiate a deal to outsource the warranty work to Continentals as a Centralised "Centre of Excellence" until they get some people trained.

    Are you listening Inchcape?!?!

  4. #354
    Fellow Frogger!
    Join Date
    Aug 2015
    Location
    Nagambie
    Posts
    787

    Default

    ďWeíve done a lot about rebuilding the brand story in the last few yearsĒ

    So there!

    http://www.caradvice.com.au/619666/c...te-poor-sales/



    Sent from my iPad using aussiefrogs

  5. #355
    Fellow Frogger
    Join Date
    Jan 2004
    Location
    Sydney
    Posts
    8,758

    Default

    A really interesting doco about Citroen's early years is on Youtube (Thanks for pointing it out RobL)
    https://youtu.be/b5IZoszSyAE

    In addition to promotion, customer focus was a key element of Citroen's rapid growth. The customer is key:
    https://youtu.be/b5IZoszSyAE?t=589

    Many manufacturers today could learn a few things from Andre Citroen.

  6. #356
    Fellow Frogger!
    Join Date
    May 2016
    Location
    Penrith NSW
    Posts
    181

    Default

    I just received a letter from PCA (Peugeot Citroen Australia) /Inchcape European Automotive Pty Ltd, Baulkham Hills NSW. They have just inform that I now have a "5 Year/Unlimited km Warranty"! I believe PCA are going in the right direction all they need now is lots of Citroen Peugeot new car sales. I'd be adding the Focal Premium Hi-Fi system to the options list, including the C4 Cactus/Picasso etc with the new suspension option. These 'French twins' need to stand out from the 51+ manufacturers & 319+ models available in Australian showrooms (Ref Jan 2018 COTY Mag).

  7. #357
    1000+ Posts
    Join Date
    Mar 2011
    Location
    Linton.Victoria.
    Posts
    1,142

    Default

    This thread is so disjointed....thought it may have got some current inchcape MESS....showing how to sell Cits...anyway...

    Sent from my HUAWEI TAG-L22 using aussiefrogs mobile app

  8. #358
    1000+ Posts
    Join Date
    Mar 2011
    Location
    Linton.Victoria.
    Posts
    1,142

    Default

    Ahaa....Just found some extra info...just landed...

    Sent from my HUAWEI TAG-L22 using aussiefrogs mobile app

  9. #359
    Fellow Frogger! iLaguna's Avatar
    Join Date
    Nov 2010
    Location
    Adelaide, SA, Australia
    Posts
    191

    Default

    Quote Originally Posted by halfamill View Post
    I just received a letter from PCA (Peugeot Citroen Australia) /Inchcape European Automotive Pty Ltd, Baulkham Hills NSW. They have just inform that I now have a "5 Year/Unlimited km Warranty"! I believe PCA are going in the right direction all they need now is lots of Citroen Peugeot new car sales. I'd be adding the Focal Premium Hi-Fi system to the options list, including the C4 Cactus/Picasso etc with the new suspension option. These 'French twins' need to stand out from the 51+ manufacturers & 319+ models available in Australian showrooms (Ref Jan 2018 COTY Mag).
    Will this be their standard warranty, from now on, nationally?
    2013 Peugeot 2008 Active 1.6L Auto Wagon - Current Drive
    2006 Renault Megane Expression 2.0L Auto Hatch - Current Drive
    2013 Renault Latitude Privilege 2.0L dCi Auto Sedan - Past Drive

    2008 Renault Laguna Dynamique 2.0L dCi Auto Wagon - Past Drive
    2002 Renault Laguna Privilege 3.0L V6 Auto Wagon - Past Drive
    1995 Renault 19 Alize 1.8L Manual Sedan - Past Drive
    2000 Volkswagen Polo 16V 1.6L Manual Hatch - Past Drive
    1998 SEAT Cordoba SXE 1.6L Manual Sedan - Past Drive


  10. #360
    Fellow Frogger!
    Join Date
    May 2016
    Location
    Penrith NSW
    Posts
    181

    Default

    Order was placed in November and picked up the car early January, direct from the factory, and were handed the 3 years 100,000km PSA warranty and an additional 2 years dealer warranty. There is no mention of any special offers or conditions in this PCA letter, it looks and reads like a new standard in Warranty. Dealer said only those who qualify with new cars are being notified at the moment until the official rollout.
    Last edited by halfamill; 6th February 2018 at 10:00 AM.

  11. #361
    Tadpole
    Join Date
    Nov 2017
    Location
    Sydney
    Posts
    24

    Default

    You drive a Peugeot not a CitroŽn? I know Peugeot have announced a promotional 5 year warranty on all models except the new 5008; havenít heard that it would apply to CitroŽn.

  12. #362
    Fellow Frogger! Greg's Avatar
    Join Date
    Sep 2001
    Location
    MAITLAND NSW AUSTRALIA
    Posts
    620

    Default

    Hi Guys

    Inchcape announced the the 6 year warranty with Citroen has finished, and will now only come with the factory 3 year warranty.

    For what it's worth, and dealer or importer warranty isn't worth the paper it's printed on. try and get an engine replacement at 4 years and 10 months (ROFLOL).

    Best regards,

    Greg
    We Have:
    C5 HDI Exclusive 2.7 '09, Pluriel '09, Berlingo 1.6 HDI '10, C4 VTS coupe. C4 Picasso '08, 2CV Charleston '84 Grey, 2CV, '55 Australian delivered. 15/6 H '55, SM '74 BVM, DS21 EFI BVH, DS21 '67 BVH.
    We Had:
    1930C6F, '73 GS1220 wagon X 2, '75 G special, '75 GS panel van, '74 GS Birotor, '82 GSA panel van with factory AC, '85 CX25GTI BVM, 2002 C5 V6, 2006, C5 S2 HDI, '86 BX19GT, '72 DS21 BVM, '55 15/6H, '54 Lt 15,'73 Dyane, '82 Visa Super X, with Chrono Mecs & factory AC, 1972 SM.

  13. #363
    sans witticism SLC206's Avatar
    Join Date
    Sep 2003
    Location
    North Parramatta
    Posts
    3,893

    Default

    Yep, things are on the up and up.

    Just received this email from Trivett Land Rover for a 10% off service booking:
    Dear Simon,
    Our factory-authorised service department is standing by to ensure your Land Rover 207 performs as it should, retains value and keeps you safely on the road.
    Regards,

    Simon

    2018 308 GTi 2011 DS3 DSport
    ----
    2014 208 GTi 2007 207 GTi 2004 206 GTi180 2000 206 GTi 1995 306 XT

    www.peugeotclub.asn.au

  14. #364
    Fellow Frogger!
    Join Date
    May 2016
    Location
    Penrith NSW
    Posts
    181

    Default

    Quote Originally Posted by tonyfelix View Post
    You drive a Peugeot not a CitroŽn? I know Peugeot have announced a promotional 5 year warranty on all models except the new 5008; haven’t heard that it would apply to CitroŽn.
    Yes we bought the excellent Peugeot 3008 GT Line. The dealer implied this morning the Peugeot Citroen Australia warranty would apply to the Citroen and Peugeots on the sales floor. It does state a warranty start date of 12/29/2017 on the letter which seems to be their start date rather then ours which would be 06 Jan 18 the day we took delivery and paid for it. Their are other promotional warranty offers like the tennis Advantage 7 year warranty and maybe a golfing or cycling promotion? Hopefully we would not need to use it as this car seem very well sorted with excellent built quality!

    P.S. I watch the excellent documentary on the history of Citroen last night. I remember seeing on TV those half tracks crossing or being carried across the Alps on their way to China. Interesting Andre-Gustave Citroen was of direct Dutch- Jewish descent and a Freemason so was well connected to money and business sources. He seems a well organised entrepreneur industrialist. The basic message from that movie is to build and sell as many cars as you can manufacture, look after the customer and avoid going bankrupt!
    Last edited by halfamill; 6th February 2018 at 02:16 PM.

  15. #365
    Fellow Frogger
    Join Date
    Jan 2004
    Location
    Sydney
    Posts
    8,758

    Default

    They've most likely booked it as a December sale which will help their 2017 total. That will be when the warranty begins as far as the French are concerned and it will also affect the exact date the promotional extension terminates with the underwriter of that deal. So, down the track, that's likely to terminate in December not January. So, beware any failures between 29/12 and 6/1 five years hence.

    I expect you will see variations in the promotional deals on offer, but they may end up picking some standard extended period for all passengers cars down the track. However, since the factory runs a 3 year term and an extension has a cost, it will be partly buried in the vehicle pricing after the importer and dealer have part subsidised it from discounts to their margins. For Citroen, the 6 year warranty ended in September except for Picasso and some promo deals that continued to benefit until just before Christmas. Those extensions are underwritten against each car, so remain with the car as it moves from owner to owner. It might be void if the car is used for something like Uber or is deemed a total loss (even a repairable one), but owners should have confidence it remains in place and can be relied upon even if the importer shuts shop.

    p.s. You have to be especially careful with cars that are sold as a 'demo' as you only get the balance of the warranty, not a full 3 of more years from the date you bought it. While you may find a 'demo' with delivery km and no rego, it is still officially treated as a used car. It can give you a substantial saving, especially with a car that's sat around a while, but you have to be wise to what is being bought. Selling aged stock off as 'demos' is not that unusual.
    Last edited by David S; 6th February 2018 at 03:10 PM.

  16. #366
    Fellow Frogger!
    Join Date
    Aug 2015
    Location
    Nagambie
    Posts
    787

    Default

    It seem that the warranty always commences when the dealer tell the distributor of the sale, irrespective of the registration date.
    Thatís why my Citroen warranty goes back 6 months to the date it was registered as sold and subsequently registered.
    Same with the Astra; Holden was told end December (as instructed for sales claims) but first registered 6 January 2018......then dumped on the market.


    Sent from my iPad using aussiefrogs

  17. #367
    Fellow Frogger
    Join Date
    Jan 2004
    Location
    Sydney
    Posts
    8,758

    Default

    Quote Originally Posted by halfamill View Post
    Yes we bought the excellent Peugeot 3008 GT Line. The dealer implied this morning the Peugeot Citroen Australia warranty would apply to the Citroen and Peugeots on the sales floor.....

    Something for Citroen fanciers to take advantage of with a 5 year promo until 31/3/18.
    See: Citroen Summer Drive with part screen grab below.
    Note the fine print is saying 3 years plus a 2 year extension with no limit on kms.

    INCHCAPE To Show Us How To Sell Citroens?-cit_5yrwty_2018.jpg

  18. #368
    Too many posts! JohnW's Avatar
    Join Date
    Jul 2001
    Location
    Perth, WA, Australia
    Posts
    9,807

    Default

    Quote Originally Posted by halfamill View Post
    Yes we bought the excellent Peugeot 3008 GT Line. The dealer implied this morning the Peugeot Citroen Australia warranty would apply to the Citroen and Peugeots on the sales floor. It does state a warranty start date of 12/29/2017 on the letter which seems to be their start date rather then ours which would be 06 Jan 18 the day we took delivery and paid for it. Their are other promotional warranty offers like the tennis Advantage 7 year warranty and maybe a golfing or cycling promotion? Hopefully we would not need to use it as this car seem very well sorted with excellent built quality!

    P.S. I watch the excellent documentary on the history of Citroen last night. I remember seeing on TV those half tracks crossing or being carried across the Alps on their way to China. Interesting Andre-Gustave Citroen was of direct Dutch- Jewish descent and a Freemason so was well connected to money and business sources. He seems a well organised entrepreneur industrialist. The basic message from that movie is to build and sell as many cars as you can manufacture, look after the customer and avoid going bankrupt!
    It's quite a story, Andre's, and long before cars what's more. I'd add that he had maternity provisions for female workers and, I think, a non-smoking workplace. Enlightened maybe and/or enlightened self-interest - who cares, he treated women workers well if that is any guide. And financing AND a dealer network (not a bad idea to try in Australia...). He didn't avoid bankruptcy though.....
    David S likes this.
    JohnW

    Renault 4CV 1951
    Renault R8 1965
    Renault Scenic 2005 (wife's)
    Renault Scenic 2007 (mine)
    Peugeot 306 XT 1995 (daughter's)
    CitroŽn CX Pallas 1980

    National Co-ordinator, Renault 4CV Register of Australia

  19. #369
    Fellow Frogger!
    Join Date
    May 2016
    Location
    Penrith NSW
    Posts
    181

    Default

    Andre Citroen was a close friend of Henry Ford's and inspected and shared his ideas. Now, Henry Ford believed in looking after his workers and in fact built a town to house them etc. Henry Ford also built factories in the USSR, so these industrial socialist recognized workers were not just slaves but people who required housing, communities, health care, equal pay for women and men in a similar way to worker being recognized under the communist system. Andre did develop many automotive firsts for mass manufacturing and sales of automobiles. Interesting how Michelin ( who drove a Bugatti Royal) turned Citroen finances around so quickly. Andre Citroen died of cancer and maybe not a broken heart from losing his business.
    David S likes this.

  20. #370
    Tadpole
    Join Date
    Nov 2017
    Location
    Sydney
    Posts
    24

    Default

    So that’s the logic - ditch the permanent 6 year warranty, for promotional periods of extended warranties.

    I hope it works for them. A 6-year warranty is a great thing, but it obviously wasn’t doing much to get punters through the door and over the line; maybe with regular promotions like this they can try a different marketing tack.

    Sux to lose the 6 years but I can’t blame them for trying something else.
    David S likes this.

  21. #371
    Thank God I'm a Fwenchman harrisson_citroen's Avatar
    Join Date
    Feb 2002
    Location
    Coolum Beach
    Posts
    1,547

    Default

    Quote Originally Posted by tonyfelix View Post
    So that’s the logic - ditch the permanent 6 year warranty, for promotional periods of extended warranties.

    I hope it works for them. A 6-year warranty is a great thing, but it obviously wasn’t doing much to get punters through the door and over the line; maybe with regular promotions like this they can try a different marketing tack.

    Sux to lose the 6 years but I can’t blame them for trying something else.
    AFAIK the Citroen factory warranty was always 3 years, the other extra 3 of the 6 years where a local Sime Darby addition.

    But I maybe wrong......
    David S likes this.
    DS Un jour, DS toujours !

  22. #372
    1000+ Posts gerry freed's Avatar
    Join Date
    Jun 2003
    Location
    Lauderdale, Tasmania
    Posts
    2,874

    Default

    Quote Originally Posted by David S View Post
    Holden was knocking out about 200K HQ/HJs in the mid 1970's and all locally manufactured. Today=0. That's equivalent to the entire 2017 Citroen output being turned off. Add the other local manufacturers and Gerry's numbers provide some perspective as to the size of the local industry we have allowed to be destroyed.
    The number you refer to is only for cars registered in France. It does not represent total CitroŽn production at all. They have significant export volume and overseas assembly of the marque.
    The economics are quite different to those of the modest Australian volumes. They gain profitable economies of scale at PSA by the use of common platforms across several million cars per year.
    JohnW likes this.
    Think Global - Ride on Spheres

  23. #373
    Fellow Frogger! iLaguna's Avatar
    Join Date
    Nov 2010
    Location
    Adelaide, SA, Australia
    Posts
    191

    Default

    Peugeot, Citroen introduce five-year warranty

    So it's now official, Citroen and Peugeot new car warranty is 5 years/Unlimited kms and 5 years Roadside assist. Not sure on the capped price servicing, how long and at what price.
    2013 Peugeot 2008 Active 1.6L Auto Wagon - Current Drive
    2006 Renault Megane Expression 2.0L Auto Hatch - Current Drive
    2013 Renault Latitude Privilege 2.0L dCi Auto Sedan - Past Drive

    2008 Renault Laguna Dynamique 2.0L dCi Auto Wagon - Past Drive
    2002 Renault Laguna Privilege 3.0L V6 Auto Wagon - Past Drive
    1995 Renault 19 Alize 1.8L Manual Sedan - Past Drive
    2000 Volkswagen Polo 16V 1.6L Manual Hatch - Past Drive
    1998 SEAT Cordoba SXE 1.6L Manual Sedan - Past Drive


  24. #374
    Fellow Frogger
    Join Date
    Jan 2004
    Location
    Sydney
    Posts
    8,758

    Default

    Fair enough Gerry. I see how I have misquoted the numbers you quoted.
    So, it would be the equivalent of losing Citroen's entire home market sales, which remains significant.

    Also, consider the populations. France today about 65M, Australia today about 24M, Australia 1975 about 14M. If anything that makes churning out 200K HQ/HJs, almost all sold here, a relatively more significant achievement and loss.

  25. #375
    Fellow Frogger
    Join Date
    Jan 2004
    Location
    Sydney
    Posts
    8,758

    Default

    As noted above, good news for prospective buyers on the warranty and roadside period reversal of direction indeed. Potted summary via AutoNews today...

    "Peugeot and CitroŽn Australia Introduce Five-Year Warranty"

    Peugeot and CitroŽn Australia (PCA) will introduce a five-year, unlimited kilometre warranty with five-year roadside assist for all Peugeot and CitroŽn passenger vehicles.

    The new warranty will commence immediately, be retrospectively applied to any MY18 vehicles already sold and be completely transferable between owners for the duration of the warranty.

    p.s. Assuming this is what actually transpires (website shows no change yet), it's probably worth mentioning that quite a few of the demos and new stock cars they have on hand may not qualify because they will be 2017 or in some cases 2016 model year cars, even if they are new. Remember, the model year usually covers a few months of the preceding year, so some cars built late 2017 (that is built, not necessarily when plated) should creep in.

    As I understand it, and there could well be more variations, the summary situation would now be:

    Pugs - All 3 years/100K unless there was a promotional extension given like the tennis 7 year deal or some earlier aged stock 8 year deals. Now any 2018 model year car, regardless of sale date, will come with 5 years warranty and roadside.

    Citroen Commercials 3 year /100K - has not changed recently.

    Citroen passenger cars. Basic factory warranty has been 3 years /100K for some years, although the shift to 3 years locally by Ateco was some years before the factory moved from 2 years. More recently, passenger cars first registered from 2013/14 (depending on the model, DS was earlier**) up to September 2017 will all have 6 years as it was the blanket policy at that time. Picasso sold October to mid-December 2017, regardless of age, should have 6 years. There were also some promo 6 year deals on demo cars and other models sold via particular events in that period, so it's a case of checking carefully vehicle-by-vehicle. Everything else sold after September 2017 would have 3 years, except that is now modified to 5 years for all 2018 model years cars, regardless of sale date. For cars built before MY18, it looks like the Summer Drive deal to 31/3/18 is the opportunity to apply 5 years to those cars which will otherwise end up with 3 years warranty and roadside.

    Clear?


    p.p.s. 9/2 ** The 6 year, unlimited km warranty was introduced as a promo for the Citroen DS range and for cars sold from 1/3/2014. It also covered the new shape Picasso from its launch, all of which have a 6 year warranty, including a few sold before 1/3/14. An article re this is here:
    http://www.caradvice.com.au/272771/c...etre-warranty/
    The offer was subsequently extended to all passenger cars (i.e. Not the Berlingo) sold from 14/7/2014. Here is a press article:
    https://www.carsguide.com.au/car-adv...4-and-c5-28945
    Be careful of leftover cars, unwanted by Sime, that Ateco was trickling out for a year or so after they transferred Citroen to Sime Darby. If you come across one, you might think it has the remains of a 6 year warranty, but it most likely won't.
    Last edited by David S; 9th February 2018 at 09:03 PM.
    Armidillo and Foghorn Lebhorn like this.

Page 15 of 18 First ... 51112131415161718 Last

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •