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Thread: INCHCAPE To Show Us How To Sell Citroens?

  1. #326
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    First, I admit am guilty of tangential posts. Tangents here have been interesting and worth a thread of their own. I apologise for junior moderating, but...

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    This thread is about a disastrous Inchcape-created mess for existing owners of Citroens in our principal city, which AFers in other states are unlikely to appreciate. In some areas things might even be better, but not here. It is deadly serious (and I am not a particularly frequent CC customer). Pete's most important story was spun off probably because of the diversions.
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    Pete's most important story was spun off probably because of the diversions.
    And his updates to the "important story" seems to have fallen by the wayside.

    Due to the karma he is receiving from Inchcape perhaps ?
    Mutual Respect is Contagious


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    Default INCHCAPE To Show Us How To Sell Citroens?

    AFers in other states can however be inspired to, say, make the acquaintance of the excellent Gaspare Bruno when in need of parts - rather than less helpful local service. By the way - I think Pete deserves our support and we may yet have reason to thank him for his efforts.


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    Last edited by fnqvmuch; 9th February 2018 at 06:43 PM.
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    Quote Originally Posted by robmac View Post
    And his updates to the "important story" seems to have fallen by the wayside.

    Due to the karma he is receiving from Inchcape perhaps ?
    There's nothing to report, robmac. It's stuck at the dealer because of their internal processes. The cost of the part exceeds some pre-set limit that requires them to submit the information to Citroen in France. They can't tell me how long this will take.

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    LJK Setright.

    An educated man of breathtaking insight.
    No one comes close.

    Sorry the rest are out of their depth!

    He did a series on the Great marques in Car magazine.
    I remember the Porsche and Lancia articles, he defended the 928 as a great design when few understood. Also that Lancia always built great cars but thought racing was a too dominant interest for Lancia, this linked to their fortunes.
    Few would dare to say this..
    Last edited by Berridale; 22nd January 2018 at 06:05 PM.

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    Subaru and Citroen people?

    Very different people.
    The first fact dealers need to understand!

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    Quote Originally Posted by Berridale View Post
    Subaru and Citroen people?

    Very different people.
    The first fact dealers need to understand!
    Mines a Mazda dominant dealership.
    Ballarat is a Kia dominated one.
    The importer is only interested in the bottom line I suspect.


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    Quote Originally Posted by Berridale View Post
    Subaru and Citroen people?

    Very different people.
    The first fact dealers need to understand!
    Yes the dealer sub-signage should include:
    Beards trimmed - Baskets woven - Elbows patched
    That should bring in the customer freakshow!

    There is some value in the bounce of having someone come in to look at a Subaru/Mazda/Kia/whatever and also be exposed to a brand they may not have known about.
    Berridale and STALLED like this.

  9. #334
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    Beards trimmed - Baskets woven - Elbows patched
    And, of course, "anoraks entertained and humoured"

    If the dealer wishes to successfully sell Citroen vehicles.
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    Mutual Respect is Contagious


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    Default New Citroen/Peugeot dealership in Canberra

    Folks,

    This ad appeared in the local press on 18 January.

    On the face of it, it is an impressive start.

    The Rolfe Group has quite a good reputation here in Canberra.

    The "New Dawn" ads are also pretty good as a foundation for the relaunch of both marques.

    At last we are getting some decent advertising for PSA products in the ACT.

    INCHCAPE To Show Us How To Sell Citroens?-photoscan.jpg

    Let's wait and see how it all goes - and how well it is followed up.

    Cheers

    RobL

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    Our regional TV has ads for the local dealer’s 3008. (no progress on Citroen display yet)


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    Quote Originally Posted by RobL View Post
    Folks,

    This ad appeared in the local press on 18 January.

    On the face of it, it is an impressive start.

    The Rolfe Group has quite a good reputation here in Canberra.

    The "New Dawn" ads are also pretty good as a foundation for the relaunch of both marques.

    At last we are getting some decent advertising for PSA products in the ACT.

    Click image for larger version. 

Name:	PhotoScan.jpg 
Views:	111 
Size:	100.7 KB 
ID:	102868

    Let's wait and see how it all goes - and how well it is followed up.

    Cheers

    RobL
    So, which is the correct answer? Is Peugeot France's favourite brand or is it Citroen? Looks like the advertisement is an each way bet.

    John

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    Yes John,

    I agree, it's an anomaly - unless they are referring to the PSA brand as a whole.

    However, as long as it gets the potential customers in is what really matters.

    I intend to have a look at the showroom in the next couple of days.

    Cheers,

    RobL

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    I have read a couple of times in press referring to Citroën recently that apparently sales have lifted since Inchcape took over.

    No figures to look at though - “sales increasing” may be PR speak for a normal seasonal fluctuation in sales.

    So.... I suppose that’s good?

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    Quote Originally Posted by tonyfelix View Post
    I have read a couple of times in press referring to Citroën recently that apparently sales have lifted since Inchcape took over.

    No figures to look at though - “sales increasing” may be PR speak for a normal seasonal fluctuation in sales.

    So.... I suppose that’s good?
    This from VFACTS for the September quarter 2017

    Quote Originally Posted by VFACTS
    Peugeot and Citroen’s new importer here, Inchcape, has also gotten off to a good start. Peugeot netted its best result in ages, 534, to be up a whopping 160 per cent, while Citroen managed 134 units to be up 86 per cent. C’est magnifique.
    September 2017 VFACTS new vehicle sales

    VFACTS November 2017 Peugeot up 361.3% on last year


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    Is there a breakdown for Sydney? Because there seem to be little happening around here. Some may have come from CC.

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    That's for one month only, September 2017. Moving older stock on, some deeply discounted, plus new demos of a few new models like 3008 will have helped those numbers. Look at a longer time scale to draw a meaningful trend.

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    Quote Originally Posted by David S View Post
    That's for one month only, September 2017. Moving older stock on, some deeply discounted, plus new demos of a few new models like 3008 will have helped those numbers. Look at a longer time scale to draw a meaningful trend.
    Oh yes of course, it will be interesting to get the 2017 last quarter figures - I did read somewhere that Inchcape sold 65 Berlingo vans to a rental company soon after taking the reins. . .

    . . .Sales are one thing (and a step in the right direction), keeping customers happy is going to be the test!!!!

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    Berlingo Van is a great vehicle.
    We have one.

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    Quote Originally Posted by JBN View Post
    So, which is the correct answer? Is Peugeot France's favourite brand or is it Citroen? Looks like the advertisement is an each way bet.

    John
    Here are the official regsitration figures for new private cars in France for the year 2017
    Citroën
    201 373
    Peugeot
    366 872
    DS
    21 323
    Renault
    416 577
    Dacia
    117 865
    Source CCFA
    They clearly show France's favourite marque is Renault, followed by Peugeot with Citroën a poor third and DS, nowhere
    If you count on a total group basis Renault (whose worldwide sales of their Group and Alliance are far more than that of PSA) only just lags behind those of PSA in France.
    PSA publicity also plays with statistics when they state that they are Europe's second manufacturer after VW. That may be true but is of little significance as the VW group worldwide is far larger than PSA.
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    There won’t be any Citroens sold by my Shepparton dealership simply because there currently is no display infrastructure.
    In a years time there might be meaningful figures emerging.


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    Holden was knocking out about 200K HQ/HJs in the mid 1970's and all locally manufactured. Today=0. That's equivalent to the entire 2017 Citroen output being turned off. Add the other local manufacturers and Gerry's numbers provide some perspective as to the size of the local industry we have allowed to be destroyed.
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    Quote Originally Posted by Nagaman View Post
    There won’t be any Citroens sold by my Shepparton dealership simply because there currently is no display infrastructure.
    In a years time there might be meaningful figures emerging.


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    It's the same in Adelaide. Apparently, there is a dealer, as listed by Citroen Australia, but the dealers group web site doesn't list Citroen as one of their brands, even though they've also recently picked up Peugeot as well. You currently can't buy a new Citroen in Adelaide, in fact the whole of South Australia. If you want one, you need to drive over to Victoria. That's just pathetic!!

    Adelaide has a population of some 1.3 million people and Citroen is not represented here!
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    Quote Originally Posted by iLaguna View Post
    It's the same in Adelaide. Apparently, there is a dealer, as listed by Citroen Australia, but the dealers group web site doesn't list Citroen as one of their brands, even though they've also recently picked up Peugeot as well. You currently can't buy a new Citroen in Adelaide, in fact the whole of South Australia. If you want one, you need to drive over to Victoria. That's just pathetic!!

    Adelaide has a population of some 1.3 million people and Citroen is not represented here!
    Ask them if they are authorised to perform warranty servicing of a Citroen. The Shepparton one can and did last week. It’s gonna take time I suspect.


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    Default Dealing with the rookie dealers for warranty

    Oh boy... this is going to be painful.

    I've got two warranty issues with my C4 Picasso; a roof blind that needs full replacement, and a structurally cracked rear spoiler.

    Continentals are well versed in the blind replacements, as they've had to replace a few of them, and the cracked rear spoiler seems to be quite common and well documented on European forums.

    Called the new multi-brand dealer in Artarmon, and had to provide them with all my personal and vehicle details by email so they would call me back. Now I have an appointment for them to look at and assess the issues because they'd never heard of these things, presumably because the sum of their knowledge is bare minimum.

    I feel like I'm now going to have to fight and educate them over the next few months to get this resolved as they seem to have an antiquated customer management process where initial interactions are handled by a receptionist.

    I'm so grateful for Continentals for taking my car back and extracting and temporarily screwing the roof blind into place (pro bono) in December. It would have been a hellish summer without it while I waited for the new dealers to learn how to spell the word Citroen.

    Continentals will definitely be getting all my service work, but I'm forced to endure the frustrations of the automotive equivalent of an Indian outsourcing model for software development to get my warranty issues resolved.

    Oh BTW... we're a Frankenstein combined Subaru and Citroen household, and I've never been impressed with the Subaru service.
    Last edited by Foghorn Lebhorn; 30th January 2018 at 10:57 AM. Reason: grammar and readability

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