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  1. #1
    Fellow Frogger! rmac's Avatar
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    Default Tragedy


    It is enough to make you cry.

    Arrived home late yesterday after an 8km drive from town. Parked the car, took the shopping and other bits in and found the power off. Telephoned the power co. to find out that resumption of power was two hours away. Packed away the shopping and my wife lit the wood fire to warm the house as we'd been out all day. Sat down and shortly after there was a rumble. With a front passing through we thought it might be thunder. A few minutes later there was a bang! Stood up and walked towards the front door and immediately saw an orange glow through the window. Our new C5 station wagon was on fire. The front of the car, from the wheels forward was alight. While my wife went back to telephone the fire brigade I went and tried to retrieve what I could from the car.

    Once off the phone Bev grabbed the camera and took a few pics. In that short time the fire had spread to the whole engine bay.
    Tragedy-dsc4670.jpg

    Within five minutes the fire was well advanced.

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    Then things got really hectic as I set to work towing the other cars out of the carport. Raced out to move the other C5 before going to the shed to get the tractor. Got to the first car and looped a rope to the tow ball and pulled it back. Removed rope and moved in to pull 'Eloyse' clear of the car port. Manouvered the tractor past the Dee and into the carport to try to save 'Vicky' the BVH DS but the front was already alight and it didn't have a tow ball to attach to.

    Left tractor when fire unit arrived and by the time I got back it was super hot. The plastic on the seat cover melted into my jumper when I sat in the seat to reverse it our of the way. (today an inspection revealed the plastic front grill was damaged and the paint has peeled from the bonnet).

    Eventually there were two fire trucks (one Denmark and one from Albany) as well as several light fast response units and three Bushfire units from around the district. Two heavy hoses, four lighter ones and foam were brought to play on the fire. By this stage the front section of the carport had collapsed and the fire was threatening to get under the roof and into the house. Enormous amount of heat generated and polycarbonate sheeting at opposite end of car port started to deform.

    Eventually the fire under the car port that had consumed 'Vicky' was brought under control. Then the front verandah was the scene of attention as the timbers there had caught alight.

    Once the fire was under control I went and grabbed my camera.

    Tragedy-dsc0088.jpgTragedy-dsc0093.jpg

    In the cold hard light of day!

    Tragedy-dsc0095.jpgTragedy-dsc0097.jpg

    When I called the dealer today I received an incredulous response. Told the car would need to be trucked to Perth (400+ kms) for inspection. Suggested it would be a waste of time and sent an image to support my opinion. Received an email make station that they agreed it would be pointless. Invited me to get my insurer to contact them if necessary.

    How do I claim for a replacement vehicle under the les than six month old car with a six year warrantly?
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  2. #2
    Too many posts! JohnW's Avatar
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    Bev and Ross,

    That is truly terrible! So sad about Vicky and so glad you weren't hurt and the fire didn't spread further!

    Condolences and best wishes from us.

    Heaven knows about the insurance. Good test for the new distributor in Oz perhaps. I'd argue for a replacement vehicle of course, but as you say..... Good grief.

    John and Alex
    JohnW

    Renault 4CV 1951
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    Renault Scenic 2005 (wife's)
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    Peugeot 306 XT 1995 (daughter's)
    Citroën CX Pallas 1980

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  3. #3
    Fellow Frogger! Dano's Avatar
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    So sad on many fronts. At least you still have your house.

  4. #4
    COL
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    Default

    This is sad news, glad everyone is OK.

    By the sounds of it, if it wasn't for your quick actions the loss could of been far greater.

    Will be interesting to find out the cause of the fire.

    Hope insurance covers the replacement of the cars and damage to the house and you not out of pocket.

    I know how you feel as I have lost a car to fire, so keep the chin up.
    Regards Col

    1973 Renault R12 Station Wagon
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  5. #5
    COL
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    This is sad news, glad everyone is OK.

    By the sounds of it, if it wasn't for your quick actions the loss could of been far greater.

    Will be interesting to find out the cause of the fire.

    Hope insurance covers the replacement of the cars and damage to the house and you not out of pocket.

    I know how you feel as I have lost a car to fire, so keep the chin up.
    Regards Col

    1973 Renault R12 Station Wagon
    1976 Renault R12 Station Wagon
    1995 Renault Laguna V6
    2002 Renault Laguna V6
    1973 Alpine A110

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  6. #6
    Fellow Frogger! rmac's Avatar
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    Thanks for the kind thoughts.

    All is well insured and on an agreed value. The C5 wagon is replacement with new cover but were I twenty years younger I'd be happy to take Citroen on and demand a replacement due to the original car being unfit for purpose.

    With damage beneath the roof sheets and smoke damage in three rooms we were very close to a catastrophe. Bev had been away for a month and there were times when I'd been to town, come home and parked the car and gone off on the tractor. Had the fire broke out then, with me over the hill slashing the house could have gone up before I was aware of it!

    There will be extensive repainting in the house, around a quarter of the roofing needs replacing, some timber sections replaced and new insulation due to fire damage. One set of windows have been replaced today and also temporary electrical repairs done to allow us to turn the power back on.

    Monday we expect the visit from a fire examiner from Perth. He will attempt to establish the cause of the fire. I don't like his chances.

    Anyone know of a good DS - BVH for sale? Must be a reasonable price though!
    Current Cars
    Australia's 2016 C5 2.0HDi Last
    2011 C5 2.0HDi Comfort
    1973 Citroen D Super 5,
    1981 Citroen CX 2400 Pallas C-matic,
    1981 Citroen CX 2400ie Super Familiale C-matic - Raid Arctique 2014
    1991 Mazda E2200
    1924 Citroen 'la petit citron'

  7. #7
    Fellow Frogger! JAJEA's Avatar
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    FFAARRKK!!!

    I cannot say you are lucky Ross even though it it were not for timing it could have been far worse.

    I am from the "old school" and feel that there is far too much /too many "magic things" in cars now days.

    Personally I believe that your vehicle insurance policy (subject that you are not in any way responsible) or Citroen Australia (or whoever party responsible for bringing Citroens into Australia is) as they would have Third Party Product Liability insurances that should cover the total damage and maybe you should not be looking for a reasonable priced replacement but the best replacement.

    Very sorry just the same.

    Best regards,

    John

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    Too many posts! JohnW's Avatar
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    RIP Vicky.... If I have the right one, that is.....
    Attached Thumbnails Attached Thumbnails Tragedy-ds21-easter-2011.jpg  
    JohnW

    Renault 4CV 1951
    Renault R8 1965
    Renault Scenic 2005 (wife's)
    Renault Scenic 2007 (mine)
    Peugeot 306 XT 1995 (daughter's)
    Citroën CX Pallas 1980

    National Co-ordinator, Renault 4CV Register of Australia

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    So sad on all fronts, hope all goes well with the claims and settlement. Not what any of us would want.

    Keep us posted as things progress.

    Ken

  10. #10
    Fellow Frogger! Ceenine's Avatar
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    Ross
    From memory the C5 was a diesel?
    Don
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  11. #11
    Thank God I'm a Frenchman harrisson_citroen's Avatar
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    Ross,

    I've taken the liberty to post your story onto the French clubs in order to hear from them if they know of a similar event having happened previously. All of us who own C5 are now rather worried as well.......
    DS Un jour, DS toujours !

  12. #12
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    My mechanic told me that if i was going to loosen the bracket near the oil filter to remove it ,be very careful how it is repositioned as it can crimp the cable from the battery to the starter ,he said he had seen a car burnt to the ground with this fault ,this was in a peugeot ,im presuming same diesel engine

  13. #13
    Fellow Frogger! N5GTi6's Avatar
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    OMG - those pics scared the bejeezas out of me - so glad to hear that all people involved are safe.

    I hope the insurance settlements are swift so that you can get on with life with an increasing level of normality quickly.

    I wonder if this will see an extension of the previous recall on C5's for the starter motor short circuit fault.

    Cheers

    Justin
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  14. #14
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    Bev. and Ross I am very sorry to hear this. Glad you both did not get hurt. It will take time to get over this loss. Herman & Elly.

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    Administrator GreenBlood's Avatar
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    Ross,
    I read this last night and just didn't know how to respond. Checked again this morning hoping it was a bad dream. . .
    Good to hear that you and family are safe, I can't imagine the emotions you are going through. Just have to believe things will improve, we'll keep an ear to the ground for a nice DS21bvh.

    All the best
    Chris
    74 D(very Special) >>Rejuvenation Thread<<
    08 C5 X7 HDi very Noir



    "Déesse" Roland Barthes, 'Mythologies', 1957

    The Déesse has all the characteristics of one of those objects fallen from another universe that fed the mania for novelty in the eighteenth century and a similar mania expressed by modern science fiction: the Déesse is first and foremost the new Nautilus.

    (Umberto Eco [Ed], The History of Beauty, Rizzoli, NY, 2004)

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    Thank God I'm a Frenchman harrisson_citroen's Avatar
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    I've got already a number of replies from overseas, who are mostly tending to incriminate the regeneration process, they claim temperatures get so hot that it can ignite debris in some instances if the process is interrupted before completing. It's only their opinion at this stage of course, till we know more about it.
    Keep you posted.
    DS Un jour, DS toujours !

  17. #17
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    Ross,
    We've never met but I feel I know you. I certainly feel your pain and loss. My condolences and best hopes for the outcome.
    With 2 diesel C5's under the carport here and the DS close by, your story has made me decidedly nervous.

    SF

  18. #18
    Fellow Frogger! rmac's Avatar
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    Once again, thanks for the support. Our insurance is through a farm package with Elders and they have been fantastic. The local manager and an assessor spent some time here yesterday. I'd already engaged an electrician to rectify as much of the damage to enable the power to be switched back on. Also contacted the glass mob to replace the one window shattered by the fire and we cleaned a lot of the soot coating everything off items yesterday. Now we have to pack up half the house to enable repainting, probably next week.

    The assessor has been suggesting things that, with his experience, will need replacing or attention. So if things go the way they have started Elders and their associated personnel are an excellent company to deal with. So far the approach has been brilliant and not the attempt to scrimp on the job to pare back their costs. It looks like proper replacement/re-instatement will follow.

    The only thing I can't replace is the new C5 and of course it will be very difficult to find another DS - BVH

    Slowly sinking in that we were so lucky that the house didn't go as well. Thanks to using the WA hardwood jarrah the main section of the house was very slow to burn. Had it been pine, like the front section of the carport, it would have been a very different story.

    What are my chances of Citroen Aust importing a replacement C5 diesel from their remaining stock in Europe?

    Following contact with our Dutch roadside assistance crew (who travelled with us on Raid Arctique) we were assured that overall the C5 is a reliable and generally trouble free model - in the European experience. The recall of cars here didn't include ours but the observation about the regeneration process is one to follow up. Thanks for the (usual) fantastic response from the aussiefrog community.

    JohnW and MelanieYlang like this.
    Current Cars
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    2011 C5 2.0HDi Comfort
    1973 Citroen D Super 5,
    1981 Citroen CX 2400 Pallas C-matic,
    1981 Citroen CX 2400ie Super Familiale C-matic - Raid Arctique 2014
    1991 Mazda E2200
    1924 Citroen 'la petit citron'

  19. #19
    Administrator GreenBlood's Avatar
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    Quote Originally Posted by rmac View Post

    Following contact with our Dutch roadside assistance crew (who travelled with us on Raid Arctique) we were assured that overall the C5 is a reliable and generally trouble free model - in the European experience. The recall of cars here didn't include ours but the observation about the regeneration process is one to follow up. Thanks for the (usual) fantastic response from the aussiefrog community.

    Would the regen process have started after a short 8klm drive?

    PSA did have a recall last year according to this from 'Honest John. . . did PSA Aus offer this fix here? Are our cars fitted with a fuel heater, perhaps not?

    Quote Originally Posted by Honest John
    PSA, parent of Peugeot and Citroen, issued a large recall in December too. The recall affects more than 9,000 Citroen DS5, C5, C4 Picasso, Dispatch III, DS4, C4 and C8 models, along with more than 12,000 Peugeot 308, 3008, RCZ, 5008, 807, 508 and Expert III models. The fuel heater on diesel variants could be defective, letting air in and fuel out of the system, resulting in a leak.
    https://www.honestjohn.co.uk/news/mi...failed-wipers/

    Cheers
    Chris
    74 D(very Special) >>Rejuvenation Thread<<
    08 C5 X7 HDi very Noir



    "Déesse" Roland Barthes, 'Mythologies', 1957

    The Déesse has all the characteristics of one of those objects fallen from another universe that fed the mania for novelty in the eighteenth century and a similar mania expressed by modern science fiction: the Déesse is first and foremost the new Nautilus.

    (Umberto Eco [Ed], The History of Beauty, Rizzoli, NY, 2004)

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    Too many posts! JohnW's Avatar
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    Hmm. Need a source of ignition too.... It surely was a spectacularly fast fire development. Lots of plastic at the front I'll grant.

    Seems to me the fire wasn't in the right place for the regen. device. Still, easy to be an armchair expert.

    It makes you want to go and buy a locomotive-size carbon dioxide extinguisher, doesn't it!! Our Scenic is under the bedroom.....

    Ross, so good that the fire folk arrived quickly, plus that jarrah. Phew. And good the C5 wasn't where Vicky was.
    JohnW

    Renault 4CV 1951
    Renault R8 1965
    Renault Scenic 2005 (wife's)
    Renault Scenic 2007 (mine)
    Peugeot 306 XT 1995 (daughter's)
    Citroën CX Pallas 1980

    National Co-ordinator, Renault 4CV Register of Australia

  21. #21
    Too many posts! JohnW's Avatar
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    Hmm. Need a source of ignition too.... It surely was a spectacularly fast fire development. Lots of plastic at the front I'll grant.

    Seems to me the fire wasn't in the right place for the regen. device. Still, easy to be an armchair expert.

    It makes you want to go and buy a locomotive-size carbon dioxide extinguisher, doesn't it!! Our Scenic is under the bedroom.....

    Ross, so good that the fire folk arrived quickly, plus that jarrah. Phew. And good the C5 wasn't where Vicky was.
    JohnW

    Renault 4CV 1951
    Renault R8 1965
    Renault Scenic 2005 (wife's)
    Renault Scenic 2007 (mine)
    Peugeot 306 XT 1995 (daughter's)
    Citroën CX Pallas 1980

    National Co-ordinator, Renault 4CV Register of Australia

  22. #22
    Thank God I'm a Frenchman harrisson_citroen's Avatar
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    Quote Originally Posted by GreenBlood View Post
    Would the regen process have started after a short 8klm drive?




    Cheers
    Chris
    It seems yes Chris, my wife works only 10kms from home, still when she comes home and locks the car in the garage you can occasionally smell the characteristic odour of burnt rubber the regen process emits. I guess it may start if it decides it is long overdue, obviously the car doesn't know for how long you will be driving , may start the process and is not able to finish it...... I reckon an indicator on the dash would be welcome.

    Well I HOPE the burnt rubber smell comes from there...
    DS Un jour, DS toujours !

  23. #23
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    Terrible story but glad you're all ok.

    Quote Originally Posted by GreenBlood View Post
    Would the regen process have started after a short 8klm drive?
    My 508 will start a regen part way into an 11km drive I do regularly. It will finish it before the end of the trip.
    You can certainly feel the radiant heat from under the car when you get out in winter!
    I'd say 8km would be long enough for it to start the regen (but maybe not complete it).

  24. #24
    Administrator GreenBlood's Avatar
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    Quote Originally Posted by harrisson_citroen View Post
    It seems yes Chris, my wife works only 10kms from home, still when she comes home and locks the car in the garage you can occasionally smell the characteristic odour of burnt rubber the regen process emits. I guess it may start if it decides it is long overdue, obviously the car doesn't know for how long you will be driving , may start the process and is not able to finish it...... I reckon an indicator on the dash would be welcome.

    Well I HOPE the burnt rubber smell comes from there...
    Quote Originally Posted by DeKa View Post
    Terrible story but glad you're all ok.



    My 508 will start a regen part way into an 11km drive I do regularly. It will finish it before the end of the trip.
    You can certainly feel the radiant heat from under the car when you get out in winter!
    I'd say 8km would be long enough for it to start the regen (but maybe not complete it).
    Agree with the need for some form of dash indication, I can't say I've ever smelt that burnt rubber smell or had any indication ours has been through a regen? If you were aware the car was in the regen phase you might be inclined to continue driving to allow the completion of the process.

    Cheers
    Chris
    74 D(very Special) >>Rejuvenation Thread<<
    08 C5 X7 HDi very Noir



    "Déesse" Roland Barthes, 'Mythologies', 1957

    The Déesse has all the characteristics of one of those objects fallen from another universe that fed the mania for novelty in the eighteenth century and a similar mania expressed by modern science fiction: the Déesse is first and foremost the new Nautilus.

    (Umberto Eco [Ed], The History of Beauty, Rizzoli, NY, 2004)

  25. #25
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    Quote Originally Posted by GreenBlood View Post
    Agree with the need for some form of dash indication, I can't say I've ever smelt that burnt rubber smell or had any indication ours has been through a regen? If you were aware the car was in the regen phase you might be inclined to continue driving to allow the completion of the process.

    Cheers
    Chris
    I can tell from the deep throaty exhaust sound on the overrun (no throttle, rolling down a hill).
    This was confirmed by the app and dongle I posted about which tells you when the regen is underway.
    GreenBlood likes this.

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